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Microsoft Defender for Endpoint vs Trend Micro ScanMail [EOL] comparison

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Executive SummaryUpdated on Feb 26, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender for Endp...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
212
Ranking in other categories
Endpoint Protection Platform (EPP) (2nd), Advanced Threat Protection (ATP) (4th), Anti-Malware Tools (1st), Endpoint Detection and Response (EDR) (3rd), Microsoft Security Suite (3rd), Agentic Endpoint Security (1st)
Trend Micro ScanMail [EOL]
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Robert Arbuckle - PeerSpot reviewer
Security Analyst III at a healthcare company with 10,001+ employees
Automatically isolates threats and integrates with logging to reduce response time
Overall, I would evaluate the Microsoft support level that I receive at probably about a seven, but that depends on the day. It has been spotty. We have had issues where the urgency level of the Microsoft support is not as high as ours, especially during a data breach or potential data breach situation. We have had issues with some of the offshore support being lackluster. One specific thing that comes to mind is we were on a support call with our CISO on the call, and the Microsoft agent, who did not actually work for Microsoft, is one of the vendors that Microsoft uses for support, said, "Just to set expectations, my lunch break is in an hour and I am going to go away then." For us, it was already ten o'clock at night and we had been working on this for a couple of hours, trying to get a security engineer on with us. For him to tell us that he was going to go away and have lunch, it was, "Okay, but go find somebody else if you need to." It was just the lackluster approach, and it seemed like he did not really care. We seem to get a lot of this when we get non-Microsoft support. I can identify areas for improvement with Microsoft Defender for Endpoint, as it is kind of a convoluted mess to try to take care of false positives. Especially when they have been identified as false positives but they keep going off over and over again. It is great for my pocketbook because it generates a lot of on-call action, but I would really prefer more sleep at two o'clock in the morning than dealing with false positives. I would say that the unified portal for managing Microsoft Defender for Endpoint is suitable for both teams as they are all in there. It would be great if they would stop moving things around and renaming things, which makes sense. The new XDR portal is pretty nice. Being able to have it central again inside of the regular Security Center without having to open up two windows is helpful. Overall, I think it is pretty good. There is always going to be something that could be improved, such as alerting and the ability to modify alerts would be a little bit helpful to have. Being able to add more data into the alerts and turn off alerts that are not as useful would be beneficial. It is hard to say what the quantitative impact the security exposure management feature has had on our company's security, because a lot of it is kind of subjective. I think we are sitting at around a fifty percent score still, and a lot of it is just kind of unusual circumstances that we cannot really implement without breaking the organization.
Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that it comes with the package, so there is no additional installation of third-party software, and it's also easy to use."
"The main features of this solution are that it handles everything by itself and is well integrated."
"We are still navigating through it, and it has been working very well."
"As it is, the solution offers great malware features, is ranked pretty highly in Gartner and is easy to implement and use."
"Microsoft Defender for Endpoint has improved a lot over the years and it is a lot better now."
"It is very simple to use and easy to scan systems."
"It doesn't cause the slowness of the system, which is one of the reasons why I like it."
"I find the entire Microsoft Defender for Endpoint valuable because it finds not just definition-based threats but also behaviors."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"What I like the most about Trend Micro ScanMail is its easiness."
"The analysis part is good."
"The pricing of Trend Micro ScanMail is average, which is fine."
"Its integration with mail platforms is valuable."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"Trend Micro ScanMail is scalable at different levels."
"I like that Trend Micro ScanMail is very effective and quite strong."
 

Cons

"I personally haven't experienced any pain points, but some of my coworkers feel that it isn't secure enough."
"In the next release, I would like to see better management reporting."
"I am not sure if I will be using this product in the future because of the price."
"It could be easier when it comes to managing exceptions."
"Microsoft Defender for Endpoint is secure but when it comes to security all solutions could improve security."
"Everything can be cheaper I am sure. So, it could be less expansive."
"Regarding the pricing of Microsoft Defender for Endpoint, during the last three years, we set up the product and sold it, but we faced difficulties because Microsoft pricing is always the same."
"We encountered some issues when we were trying to enable automatic updates from our group policy."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"Even Trend Micro ScanMail support staff are not familiar with this product."
"The sandboxing part can be improved."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"The price could be better. But it would be better if they made it a little cheaper and more cost-effective."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
 

Pricing and Cost Advice

"Microsoft Defender ATP is expensive."
"We sell this product as part of Office 365 and it is not expensive."
"It isn't cheap, but it's reasonable and fair."
"Buying individual point products would've cost us a lot more money than one integrated solution that also capitalizes on Teams Voice and things of that nature. Given our size, buying individual products would have easily cost us a million dollars."
"The license for Microsoft Defender for Endpoint is included in the license for the Microsoft Windows operating system."
"Microsoft Defender for Endpoint can be costly as a standalone solution."
"We mostly use Microsoft products. We use Office 365, and we use Azure. We're also a Microsoft partner. So, the licensing was much cheaper for us, and at the same time, a lot of the features that we were looking for were included in Defender."
"We have an enterprise agreement so from my perspective, this is a product that ships with Windows and it is not priced standalone."
"It's a yearly subscription, but the price could be better."
"It is an expensive solution. I rate the pricing a seven out of ten."
"Its price is okay. It is not too high."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Comms Service Provider
8%
Outsourcing Company
8%
Financial Services Firm
11%
Comms Service Provider
10%
Manufacturing Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business82
Midsize Enterprise44
Large Enterprise97
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
 

Questions from the Community

How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface, applies behavioral-based endpoint protection and response, and includes risk-ba...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
How does Microsoft Defender for Endpoint compare with Crowdstrike Falcon?
The CrowdStrike solution delivers a lot of information about incidents. It has a very light sensor that will never push your machine hardware to "test", you don't have the usual "scan now" feature ...
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

Microsoft Defender ATP, Microsoft Defender Advanced Threat Protection, MS Defender for Endpoint, Microsoft Defender Antivirus
ScanMail
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Petrofrac, Metro CSG, Christus Health
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Microsoft, SentinelOne, OPSWAT and others in Anti-Malware Tools. Updated: September 2026.
919,003 professionals have used our research since 2012.