The most valuable features of Symantec Messaging Gateway include its ability to filter spam messages, phishing attacks, and spoofing. It has a highly customizable solution that allows users to create rules for domains and configure policies for spam or malware.
The product is an on-prem solution, making it useful for companies without a cloud presence. It protects against spam bots and messaging threats, providing a full solution for email.
The setup process is easy and the solution is stable and scalable. The content filtering policies offer a wide range of configuration options, making the work easier.
The interface is user-friendly and the solution has advanced capabilities for managing malware, including the ability to create malware policies and report them effectively.
Technical support, under Symantec, was good and they were proactive in patching.
Improvements needed for Symantec Messaging Gateway include enhancing user dashboards and navigation to make them more user-friendly. The product should provide a feature to quickly increase users or license models based on needs. The technical and commercial services provided by the product are considered poor, leading to a loss of business.
The documentation could benefit from more detailed examples of product usage in different scenarios. Integration between the on-prem and cloud versions should be improved. There have been instances where spam emails were not recognized as such by Symantec. Users have limited flexibility and control over the solution. Downtime should be minimized, as there have been instances of the site being down for several hours.
The interface is outdated and needs an update. Local partner support is lacking in technical expertise. Searching for resolutions to issues can be difficult. Symantec should create competitive packages that reduce costs and offer a bundle with other products, including identity security. Advanced malware detection and content filtering could be improved.
