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Symantec Messaging Gateway vs Webroot Advanced Email Encryption powered by Zix comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Webroot Advanced Email Encr...
Ranking in Secure Email Gateway (SEG)
15th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Secure Email Gateway (SEG) category, the mindshare of Symantec Messaging Gateway is 3.1%, up from 2.5% compared to the previous year. The mindshare of Webroot Advanced Email Encryption powered by Zix is 1.5%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Symantec Messaging Gateway3.1%
Webroot Advanced Email Encryption powered by Zix1.5%
Other95.4%
Secure Email Gateway (SEG)
 

Featured Reviews

Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security
The product provides good content filtering options, but the false positive submissions must be improved
The tool is very stable. I rate the stability a seven out of ten. It's an on-premise application that runs on a virtual machine. It has dependencies on the hypervisor host that we're running it on. If it's not configured, the application can be influenced by it. Sometimes, there is a service stop error while the service is still running. Sometimes, the service just stops. Some policies do not act the way that we intend them to respond.
John Zupancic - PeerSpot reviewer
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Inexpensive, with good email security, but the technical support could be improved
We don't have as many problems with email security. They have some areas that could be improved. For example, we also use this solution for email encryption, which was clunky and could be improved, but the email security itself has been excellent. The web interface works well but the Outlook plug-in has been problematic. We've had to uninstall/reinstall it. On some Outlook clients (including mine), it causes Outlook to stop responding. I disabled the Outlook plug-in and only use the web interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Symantec Messaging Gateway has a good GUI, and it is very powerful in detecting viruses and spam."
"The main thing that I appreciate about this product is that the database of spam, malware, and ransomware is very large."
"The setup is pretty simple."
"I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that."
"The solution is "set and forget". You pay for it and everything is done for you."
"The anti-malware and spam features are valuable."
"Since Symantec Messaging Gateway is a Linux-based solution it is stable."
"The solution is stable and the performance is good."
"They do a better job of determining what's real and what's not than most of the other solutions we have tried, and it's been very painless to use."
 

Cons

"The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical."
"The false positive submissions must be improved."
"Symantec Messaging Gateway should include better exclusions and exceptions for better administration."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"They really need to create a good package that competes with Microsoft."
"Where it is not available, as is the case with unstructured data, this product fails miserably."
"Because the encryption has been very clunky, I would rate Zix Email Encryption a seven out of ten."
"They have some areas that could be improved. For example, we also use this solution for email encryption, which was clunky and could be improved, but the email security itself has been excellent."
 

Pricing and Cost Advice

"Symantec Messaging Gateway’s pricing is very cheap."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"They're a little costly compared to Microsoft."
"For 150 users, we pay INR 1,60,000."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"A subscription for technical support costs extra."
"In terms of pricing, I believe they provide excellent value."
report
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919,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
19%
Construction Company
15%
Financial Services Firm
12%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
No data available
 

Also Known As

Symantec.cloud, Symantec Email Security.cloud
Zix Email Encryption, ZixEncrypt
 

Overview

 

Sample Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Erie County of Pennsylvania’s Human Services Department, Justice Federal Credit Union, STAR Financial Group, Chisago County, Minn., The National Banks of Central Texas, Kentucky Retirement Systems (KRS), Frankfort, Ky, Athletico Physical Therapy, District of Columbia Retirement Board (DCRB), CIBM Bank
Find out what your peers are saying about Proofpoint, Microsoft, Mimecast and others in Secure Email Gateway (SEG). Updated: September 2026.
919,341 professionals have used our research since 2012.