What is our primary use case?
We use the Sophos suite for a lot of things. We use it for the DLP and we can use it for the EDR. We use it for mobile device management and in application control as well. Those are some of the main uses of the application.
What is most valuable?
The solution's most valuable aspect, for us, is the DLP portion of the product.
It's just a good endpoint solution. I can't say that it's better or worse than any other product, however, it has a pretty good feature set. There are good rules, etc.
That application, so far, is actually able to tell us if there are any issues with the machine and what they are.
What needs improvement?
I'm not sure if the solution is missing anything. For us, it seems to be covering our needs quite well.
The solution has a strange technical support process where you need to move through all of these tiers before you can get to someone who can help you. They should streamline the process and make it easier to speak to the correct level of support from the outset.
SentinelOne has what they call a rollback feature. It would be great if something similar was added to Sophos.
For how long have I used the solution?
We've been using the solution for the past six months.
What do I think about the stability of the solution?
We've only been using the solution for six months. That said, it appears to be stable. We haven't had any issues. There aren't bugs and glitches, at least, not that I've experienced. It doesn't crash. It's been good.
What do I think about the scalability of the solution?
So far, we've been able to scale the solution quite well. In terms of where we are right now, it's scaling quite well to other parts of the organization, and the experience has been pretty painless so far.
We've probably got about 700 to 800 people on it so far. We have administrators, and then first-level users, which I guess are just reviewers or support, and then support teams. That's probably about it. The security team, which is what I'm a part of, too, has access to the solution for reporting purposes.
How are customer service and support?
We've been in touch with technical support.
They're very responsive and very timely in their responses. We find them to be quite knowledgeable as well. That said, you hate everything with the first level call and the second level call and the third level call. However, for the most part, they're very timely.
Which solution did I use previously and why did I switch?
This is our first EDR solution, I probably don't have much to compare it to.
How was the initial setup?
The initial setup was not complex at all. It was a straightforward implementation. Everything was very simple.
What about the implementation team?
We handled the implementation ourselves completely in-house. We didn't hire any integrators or outside consultants.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of what our licensing costs are. There are two and three-year packages available. I know we took a three-year package with a large discount applied to it. I'm not sure if there are different tiers, like silver or platinum. There might be. I don't know what the differences would be between them if there are.
Which other solutions did I evaluate?
I've seen other solutions such as SentinalOne, Carbon Black, and McAfee. I've seen them, however, to be truthful, I can't really explain what I'm missing and what features these options offer instead.
What other advice do I have?
We're just a Sophos customer. We don't have a special relationship with the client.
We're using the latest version of the solution.
In terms of adopting this technology, I'd advise other organizations to work with their integration team and know the products in and out before getting started. They will have to spend a lot of time planning the process with Sophos. However, Sophos has a team that will help companies do that, which really helps simplify the process.
We personally didn't use them for the integration piece, but we did have the conversation with how to get it deployed, and testing, and all those kind of things within our environment.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: I am a real user, and this review is based on my own experience and opinions.