Sophos EPP Suite Reviews

The primary use case of this solution is to protect our endpoints, computers, laptops, and mobile devices.

The solution has increased user productivity by not having encountered any downtime.

The most valuable feature is endpoint detection and response.

Maintaining the solution is not difficult because there is a nice-looking dashboard that we benefit from. The dashboard allows us to see the most critical and priority endpoints that need monitoring.

The solution is expensive and can be improved by lowering the cost.

I would like to have the capability to support legacy operating systems because the majority now don't support Windows XP, and Windows 2000. We still have business applications that have vendors using Windows XP.

I have been working with the solution for over ten years.

The solution is very stable.

The solution is easily scalable because it's in the cloud and we can push the agents using our Cafea solution. We can even deploy the applications to our remote branches easily.

We currently have four people using the solution and if the number of computers increases we can scale up by increasing the number of licenses.

We have used technical support to help clarify some instances for us.

Positive

Previously we used Symantec and Trend Micro. We switched to Sophos EPP Suite because we were given a lower cost.

The initial setup is very straightforward. We only need to install the solution onto a laptop or desktop and we use Cafea to push the different agents.

The deployment took 60 working days.

We have system integrators that help us with the implementation and after the implementation, we take over.

ROI is based more on users' productivity rather than the financial value. The solution allows our employees to use their computers without the fear of losing data due to malware or ransomware.

The solution for an enterprise license costs around 13 million Philippine pesos. Based on the features that are included I rate the cost of the solution a seven out of ten.

I give the solution an eight out of ten.

Before using the solution we must first identify the number of computers and servers. The license is per computer. It's better to have visibility on the number of endpoints we want to protect.

In addition to security features such as IPS/IDS and user control, the software can also be used for accounting purposes by integrating with Active Directory or LDAP services. It allows for managing usage, traffic shaping, and launching connection portals for Wi-Fi or hot-spotting. Additionally, it can be connected to endpoints for client control and auditing.

The most valuable feature of Sophos EPP Suite is the accounting and reporting services are good and professional. The business features of the solution are very useful, such as the reporting page for clients. It provides a clear understanding of usage, including how much traffic has been used and how much is remaining. Additionally, it's user-friendly and easy to understand. Overall, the solution is good, useful, and has a helpful user interface.

The solution could be improved in terms of the performance of the appliances. Sometimes the appliances in the market can be quite large. Additionally, in comparison to other appliances, such as FortiGate, Cisco Firepower, or ASA, it could be improved in terms of package processing or traffic handling.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is stable, but not as stable as enterprise solutions. In my opinion, the Fortinet FortiGate solution is more stable than Sophos EPP Suite, but it's more difficult to manage and has a higher cost for its cloud management features compared to Sophos EPP Suite.

If you use an appliance, it can be challenging to scale. However, we can use solutions, such as Software-Defined Networking (SDN) for cloud-based services or private cloud-based services with Kubernetes and Calico. Additionally, we can use a firewall for managing traffic on the internet or LAN and internal networks. We can integrate Sophos EPP Suite with enterprise solutions, such as Cisco ACI for managing role policies, among other things.

We have around 400 to 500 users who are clients for our service on our internal network. Additionally, in our IDC we have thousands of clients who receive services from us.

The technical support for Sophos EPP Suite is good and easy to use. We have access to a lot of helpful information on the internet and in the Sophos community, which we often use for assistance. Additionally, if we ever have any issues or concerns, we are able to get the help we need from Sophos support.

The setup process is generally easy and straightforward, but in enterprise networks, certain aspects can pose challenges. For example, managing loan and alias setup can be difficult in heavy-duty networks like zero-trusted or macro-segmented networks. The hands-off role and access roles make it a bit harder to manage and find access or maintain them. It would be beneficial to improve those features and make them more user-friendly.

We first created a network design based on the company's policies, such as security and performance. Then we prepared the switching for co-processing at Layer 3. We used two modes, one arm, and two arms. One arm mode is less restrictive and has a lower trust level for enterprise networks, but it's suitable for small businesses or low-level businesses that want to handle Wi-Fi or similar tasks. However, for high-security or high-performance requirements, we used the router at Layer 3 and the firewall. In some networks, we used macro-segmentation and created VLANs, such as two, four, or five to separate different types of networks. Then we deployed access nodes on Sophos EPP Suite to manage them.

In some instances, we implemented IPS/IDS for access between these VLANs, even for internal traffic and that segment. For example, for traffic going from the southwest, southeast, and northeast, we used Sophos EPP Suite for traffic management, routing, and similar tasks.

The license cost for Sophos EPP Suite depends on the features you want to use. For example, if you want to use advanced features, such as web application firewalling, the cost may be higher. In general, I believe the licensing cost is reasonable.

Before deciding on the Sophos EPP Suite, we considered other options, such as Kaspersky and Bitdefender. These solutions were very effective, but they lack central management capabilities, which makes them difficult to maintain. For this reason, we ultimately recommended Sophos EPP Suite for medium-sized businesses because it offers central management and requires fewer human resources to manage. However, one downside is that it can be risky to rely on a single brand for all solutions, as a vulnerability in one software could compromise the entire network, especially for high-tech and high-security environments.

I recommend Sophos EPP Suite for small and medium businesses.

Sophos EPP Suite is a good solution, particularly in its latest version. It has a variety of modules for web applications and has the ability to run password checks or disable certain features. This allows for flexibility and ensures that the solution remains active even if one feature is compromised. It's a unique and effective solution.

I rate Sophos EPP Suite an eight out of ten.

I mainly use this software for managing my business operations and enabling efficient port forwarding to make my applications accessible on the Internet. It helps me handle my portfolio needs and occasionally aids in device management for monitoring network traffic.

Sophos EPP Suite stands out with its user-friendly dashboard and strong web filtering features for enhanced online security.

In terms of improvement, the main challenge is setting up VPN connections. I have tried online resources and even turned to Kubernetes for help, but the primary issue I face is the complexity of creating VPN connections, and I'm seeking ways to make this process easier. Additionally, I have also faced difficulties with web filtering. In future Sophos releases, I would like to see simplified processes. For example, make port forwarding setup take just two or three clicks, streamline web filtering to two or three steps, and ease the separation of PCs from mobile devices within five clicks. The aim is to make these tasks more user-friendly and less time-consuming.

I have been working with Sophos EPP Suite for a few years.

It is a stable solution. I would give it an eight out of ten for stability.

In my personal usage, I have set up Sophos EPP Suite for two scenarios. The first has over 50 users, and the second, in a hospital, has fewer than 60 users. The second deployment is still in the testing phase, with around 15 active machines on the network currently.

I usually turn to internet searches and Sophos documentation from their website for help when I face issues or have specific needs, so I haven't needed to contact Sophos technical support directly.

I have experience with SonicWall. I used it about twelve years ago.

The initial deployment is quite easy and it takes less than an hour to deploy the solution. Setting up the basic installation and getting internet access is straightforward. However, complexity arises when trying to apply specific rules to the system, which can be a real challenge. I'm not currently handling maintenance for this product in the client's environment. In the past, I attempted to do so by trying to renew licenses for two devices, but the response was negative. I'm considering trying again and hoping for a better outcome in the future.

I find the pricing of the product to vary in different ranges. While it is not overly expensive, it can be a significant cost from the client's perspective, which makes me cautious about spending the money. I would rate it as a seven out of ten in terms of affordability.

I would definitely recommend Sophos EPP Suite to others. Overall, I would rate it as an eight out of ten.

I use Sophos EPP Suite locally on a server for blocking websites and unknown applications.

Sophos EPP (Endpoint Protection) Suite has significantly improved our organization's cybersecurity posture in several ways:

Sophos' advanced threat detection capabilities have helped us identify and block sophisticated attacks, reducing the risk of data breaches and ransomware attacks.

The suite's centralized management console has simplified the deployment, monitoring, and reporting of endpoint security, saving our IT team time and resources.

Sophos EPP Suite has helped us meet regulatory requirements and industry standards, ensuring the security and integrity of sensitive data.

The suite's proactive protection and automatic updates have minimized system downtime, ensuring business continuity and productivity.

The most valuable features of Sophos EPP Suite are the security and scanning of streaming media. Additionally, the solution is simple uninstall.

The solution could improve in configuration and the central logging and dashboard.

I have been using Sophos EPP Suite for approximately two years.

The solution is stable.

We have 100 users using this solution and will increase it to 150.

Sophos EPP Suite is scalable.

I have not used technical support from Sophos EPP Suite.

Neutral

The initial setup of Sophos EPP Suite is simple and it takes more than 10 minutes.

We did the implementation of Sophos EPP Suite in-house.

There is an annual license to use the solution.

We use two people for the maintenance of the solution.

I would recommend Sophos EPP Suite to others.

I rate Sophos EPP Suite an eight out of ten.

We primarily use it for endpoint protection. 

The anti-ransomware engine and the crypto-guard capability are most valuable. 

DeepGuard and CryptoGuard, those engines, basically shield against encryption attempts. They detect and block suspicious behavior before your files get locked.

The network isolation feature is brilliant. Sophos firewalls work seamlessly with the endpoint suite. If a threat pops up anywhere on the network, the firewalls and endpoints communicate instantly, allowing us to isolate the infected device and stop it from spreading.

The solution needs to perform better or update its anti-ransomware and anti-malware engines to keep up with the latest hacking techniques.

So, I would like to see a better update on the anti-malware engine.

I have been using it for three years now. 

It is a stable solution. I would rate the stability a ten out of ten. 

It is very scalable. I would rate the scalability a nine out of ten. 

My clients are a mix of small, medium, or enterprise businesses.

There is room for improvement in the support. More easily available contact numbers would be good.

Positive

I would rate the initial setup experience a nine out of ten, with ten being very easy.

The deployment time depends on your environment. For a full site, it will take eight hours using Group Policy Objects (GPOs) to push it through as long as all machines are on the network simultaneously. Otherwise, it'll take longer.

The pricing is reasonable. The license cost depends on the number of employees you cover.

I would suggest opting for a fully cloud environment, as it's a cloud-based infrastructure.

Overall, I would rate the solution an eight out of ten.

Earlier deployments were on-premises, but we have worked on the on-cloud and on-prem setup phases wherein the use cases were about protecting all the endpoints as there was a, you know, increase in the remote work-from-home and office happenings. There was a requirement for a customer to track the endpoints as well and not give them access to pen drives or any other things as it was an office setup or office assets. So that's the kind of policy I have created. Also, use cases included in a way, like, some URLs had to be blocked, certain URLs should not work while ensuring that applications are secure. So, whatever applications an IT administrator is providing, we have to give access to the applications. There was one of the use cases wherein some users were trying to do a POC on simulators, where the attack would be generated in certain machines, and how Sophos is trying to protect that. So, they wanted to see that. So that was also being evaluated from my end. Sophos proved around seventy percent protection score, while the other antivirus solutions were not able to do that. With the value added by Sophos, we can say that Sophos is very big in terms of endpoints.

It has web gateway protection. It can filter out at the granular level for the URL filtering and everything. So it can also give you all the detailed reporting wherein what file has been executed. Also, it has a lightweight agent wherein it has a huge database where it is constantly upgrading. Based on that, it becomes effective in catching certain threats.

The update part is a bit tricky in the solution. Sometimes what happens is the client thinks that the agent is holding, causing the CPU or memory to spike up. So that is where the issue occurred, which was reported earlier. In short, the solution's update part's shortcoming is an area to be improved.

There should be granularity in terms of filtering. So, if you say application-based filtering, then there should be some layer-7 filtering added.

I have been using Sophos EPP Suite for five to six years.
My company is an SI for the solution. Also, I am using the solution's latest version.

The agent was creating the features. So, the memory of their laptop was spiking. In terms of the cloud, there is a bit of lag whenever we try to log in on Sophos, which is not that much, but sometimes I figure out when that is there. If you log in, you have to wait for some time until the circle spins up before setting up the dashboard. So it takes some time, even though if you apply certain policies, it takes some time to get onto the system.

If you have purchased a license for two hundred users, and then the customer says that there is a sudden increase in our recruitment after three months, because of which four hundred people have to be hired. Then, you can suggest or ask to get them to get an add-on license from Sophos. So then, they will provide a hundred users based on the remaining timelines. Like, suppose you have purchased for three years and one year has already passed for those endpoints, then you add it for two years for those hundred new users, and you'll get the licenses. So, its scalability is good.

Scalability-wise, I rate the solution an eight out of ten.

One of our clients was large, with one thousand users, and others were midsized, with around three hundred to five hundred users.

The support is not that good. The support's approach needs to be changed, especially from their end, because even though you try to send a mail or you do a phone call, based on the severity, the reply never comes from their end. I mean, it takes around two minutes for a person to reply. Initially, I have only done the research and development part to resolve the issues.

I rate the support a six out of ten.

Neutral

Speaking of compatibility, it is not compatible with Windows 10, which is pretty much understandable. Microsoft itself is at an end-of-life stage. So, it will not support that kind of environment, and the agent can be installed on Windows 10 or a higher version. I have faced these challenges wherein it was a legacy system of Windows 7, and the customer was trying to install it on that. After checking with the product management team of support, they mentioned it would not work.

The setup is very easy, which takes around twenty minutes to set up the cloud setup and the licensing portal. Then, if you talk about the agent, the agent will also take around twenty minutes or fifteen, or twenty minutes depending on the speed of the desktop or laptop. Regarding deployment, it takes, like, forty minutes to deploy completely. For one agent, if you wanted to install it on a large scale, then there should be involvement of the servers team which will use WSUS to import those files and try to execute with the script. So for a particular one agent or two agents, it might take around, like, half an hour, especially if you are very well versed with it and if you create certain policies. So, policy creation is also very easy. Instead of using the default policy, we can use or create our clone, basically. That is the best option where we can clone it, and we can directly get it to our set of policies.

The number of users depends on how you scale or what type of deployment is required. So if I am using only twenty-five users, which is their base bundle, that includes ten to twenty-five users, one engineer is enough for deployment and to install the agent in the machine of other users. So, it can take one or two weeks maximum for a particular engineer if they fully work for at least four to five hours a day.

As Sophos is already doing the maintenance, we have to understand where exactly the laptop is being carried from by the users, and once it is received, we already know that basic checks are to be done on those laptops. Else, you may have a solution deployed to take care of other things. So maintenance in terms of checking the policies, we have to do that, and we have to check which laptop is creating the issue from the dashboard. So, we can do that, and we can isolate that and patch it based on the requirement. If you have a thousand users or two thousand users, it is difficult for a particular user to decide how many people are required for maintenance. If you deploy it with the help of a certain engineer, initially, you might get certain threats that are bombarding the portal. But later on, you can remove those resources one by one. So, initially, you can add five people if you have a thousand users, and slowly, you can remove them later on.

Price-wise, it is cheap. We need to pay 1,500 to 2,000 INR per user. The licensing of the solution is on a yearly basis. Customers have to initially pay for the cloud portal and then for the subscription licenses.

On a scale of one to ten, where one is very cheap, and ten is very expensive, I rate the pricing a three out of ten.

I recommend the solution to those planning to use it. I rate the overall solution a nine out of ten.

Sophos EPP Suite is deployed on our laptops and servers for antivirus protection. We also use it for deploying patches to the endpoint devices. We are also using it as our asset management tool to see how many laptops we have, their names, and their locations.

We bought it because it was cost-effective.

Sophos EPP Suite demands significant resources just to operate. For example, it takes up more than 50% of the resources on our laptop to run it. So, even if we buy a laptop i7 and use 50% resources for Sophos, it will cost us more because every computer needs energy. I don't know why or what the exact problem is.

I have been using Sophos EPP Suite for about one year.

Sophos EPP Suite is relatively stable, but it uses a lot of resources.

Sophos EPP Suite is a scalable product. We have about 2,000 users in our organization.

The initial setup is straightforward, but it takes about a week or two to deploy it and not more than that.

We implemented this solution ourselves.

Sophos EPP Suite is cost-effective. We bought it because it costs less than other solutions we like—for example, Trend Micro and Panda Antivirus.

I wouldn't recommend this product to potential users.

On a scale from one to ten, I would give Sophos EPP Suite a four.

Before Sophos, we had a lot of intrusions and software antivirus impressions but we haven't had such issues since we brought in Sophos.

Sophos provides an extra layer of protection.

The user interface is not responsive.

The product is stable.

I rate the solution’s stability a nine out of ten.

1000 users are using this solution.

I rate the solution’s scalability an eight out of ten.

The initial setup may be done in a day with the help of one person.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

The solution is expensive.

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

You need to have your Sophos EPP Suite license, software, and services ready to deploy.

Sophos is a good tool, but it is expensive.

Overall, I rate the solution an eight out of ten.