Symantec Endpoint Security and Sophos EPP Suite are popular endpoint protection solutions. Symantec has the upper hand in support and pricing, while Sophos stands out due to its comprehensive features.
Features: Symantec is known for its malware detection, response capabilities, and overall pricing. Sophos is recognized for its advanced threat protection, ease of integration with other security tools, and comprehensive feature set.
Room for Improvement: Symantec could enhance its system resource usage, improve reporting features, and refine its initial configuration. Sophos users suggest enhancing application control, providing more frequent updates, and refining system performance.
Ease of Deployment and Customer Service: Symantec deployment is straightforward but with occasional initial configuration difficulties. Symantec's customer service is highly rated. Sophos deployment is simple with excellent documentation, but customer feedback is mixed.
Pricing and ROI: Symantec is considered affordable with a good ROI. Sophos is more expensive yet users feel its comprehensive protection justifies the cost, offering substantial ROI.
Symantec Endpoint Security filled gaps in our toolset, particularly with the ability to control network firewall on hosts remotely, which was greatly appreciated.
I rate Sophos support as excellent, giving it a ten out of ten.
They have introduced a dedicated role called Technical Account Manager (TAM) for every partner.
The Sophos people here in South Africa are very helpful.
In some cases, it rates as high as ten out of ten, while in others, it can be as low as eight.
There is no support in the German language, which is a problem for many public tenders.
Symantec Endpoint Security is quite scalable, and it is very important for large clients.
The scalability of the servers is good, as it requires computational powers.
I have encountered issues where I had to uninstall and reinstall the product on end users' computers to view the logs again.
Previously, we used to have multiple servers such as GUP servers and numerous servers for pushing updates, but we reduced it and transitioned almost 30,000 devices to CrowdStrike, which was easy to manage.
The enterprise integration is very poor, requiring a lot of manual work.
Users have noted that daily upload limits per device, overall data lake storage capacity tied to licenses, and daily API query limits can be restrictive.
I think there should be templates in place so I do not have to make everything from scratch; having templates for NATing, de-NATing, and LAN to WAN rules would save us time.
Device management is not very good and I am not enabling it in my organization due to security reasons.
I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours.
It is cumbersome to use, particularly in handling firewall management.
The cost is reasonable and cheaper than other alternatives.
It seems to be half the cost or more affordable than other solutions.
The pricing is very low compared to other companies like SentinelOne and others.
I rate the pricing, setup cost, and licensing around nine out of ten.
Key features for comprehensive detection and prevention include advanced threat prevention, ransomware protections, exploit prevention, and AI-powered detections.
Web filtering helps provide protection by allowing me to block unwanted and unauthorized websites from Sophos EPP Suite, which helps prevent unauthorized intrusion, thus keeping our organization servers secure.
With the reseller management, I can manage multiple clients without having to log in to each client.
Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control.
The incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.
One important feature is the EDR function, necessary for many public customers due to upcoming laws in Germany, which is available through Symantec Endpoint Security Complete.
Product | Market Share (%) |
---|---|
Symantec Endpoint Security | 3.7% |
Sophos EPP Suite | 1.0% |
Other | 95.3% |
Company Size | Count |
---|---|
Small Business | 44 |
Midsize Enterprise | 7 |
Large Enterprise | 14 |
Company Size | Count |
---|---|
Small Business | 69 |
Midsize Enterprise | 32 |
Large Enterprise | 62 |
Symantec Endpoint Security is a robust and reliable product that provides complete protection against viruses, malware, Trojans, and malicious files. It offers application and device control, ease of use in deploying and updating, a central control console, stability, scalability, auto-discovery capabilities, patch management, endpoint detection and response capabilities, intrusion detection module.
The Symantec Global Intelligence Network (GIN) provides threat intelligence and detection across endpoints, email, and web traffic. It has helped organizations reduce downtime, increase productivity, and improve security posture. Symantec Endpoint Security is easy to use, has a flexible administration, and offers more value than expected.
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