The best features for SAP Identity Management, from the feedback that we have, are that it improved a lot of their connections and it improved their productivity because they now have access and much more security in the access of the systems. Some processes that they used to perform in two to three days now take one to two hours, which has been really beneficial for them regarding the time saved. The reporting and analytics for their IT team has improved because the logistics company did not have any kind of analytics and reporting in their version. Now with S/4, the basic analytics are there, and they are using it and improving their analytics. One aspect that helped them significantly is that it is easily integrated with other BI tools, allowing them to export their SAP data for Power BI and use the analytics tools that they are familiar with. It has helped in reducing administrative tasks because previously, when someone needed information that was not easy to find, they had to interrupt someone to find the data inside the system to double-check it. With the native analytics, the data is readily available; it only requires three to four clicks and the needed data will appear, which has helped tremendously.
