Service and Support
RadView WebLOAD customer service is praised for being responsive, helpful, and exceptionally supportive, even going extra hours to assist clients. Many users rate it highly, often a perfect score. Technical support also receives accolades for responsiveness, helpfulness, and incorporating user feedback into design changes. Some mention occasional slow processes and insufficient online resources for specific queries, but generally laud the technical team's availability and immediacy in resolving issues.
Deployment
RadView WebLOAD's initial setup received mixed feedback. Some users found it straightforward with excellent documentation, enabling smooth integration with AWS for cost-efficient load generation. Others noted an initial learning curve and the need for training, particularly for scheduling downtime during upgrades. While the setup is generally manageable with adequate background knowledge, a few users mentioned the process as intricate, rating it moderately difficult, with a considerable amount of documentation required.
Scalability
RadView WebLOAD scales efficiently. Users have scaled up from small to large samples smoothly, although not everyone needed significant scaling. Some had to upgrade machine resources for high loads, while others depended on scripting methods and documentation. Licensing fees are user-based, requiring payment for additional capacity. Many find it expensive but functional and consider broader use across teams, evaluating its cost against alternatives.
Stability
Users highlight RadView WebLOAD as generally stable with minimal issues. A few experienced script functioning problems in higher environments requiring reinstallation. Early versions were challenging, but the latest updates enhanced setup and reliability. Integration with WebLOAD Analytics was smooth, storing metrics in a PostgreSQL database. Testing, including stress and regression, shows consistency. The software, used pre-production, rarely crashes. Installation is straightforward, with the analytical component adding value without complications.
