Oracle Integration Cloud Service Reviews

The main feature of Oracle Integration Cloud Service is its budget-friendly pricing compared to other middleware tools such as MuleSoft, Dell Boomi, or Workato. Additionally, Oracle Integration Cloud Service provides tools such as PCS and Apex for building user interfaces, allowing users to create UIs with drag-and-drop features.

Oracle Integration Cloud Service offers capabilities for data customization and validation, handling different date formats, and API calls using REST and SOAP. With approximately 60 to 70 adapters, it allows integration with systems such as SAP, Salesforce, and ERP. Oracle Integration Cloud Service also comes with pre-built adapters, offering easy setup and security features such as OAuth for connecting with systems such as Salesforce.

Improvements in Oracle Integration Cloud Service include addressing bugs, such as unexpected closures during development. Users can report issues through Service Requests (SR) with Oracle's customer support, which promises a 24-hour response. Oracle communities provide solutions for known problems. There's potential for more functionality, including additional functions to complement existing capabilities such as minimum, maximum, substring, and more.

Setup and deployment can be done in OCI, the Oracle Cloud Infrastructure, allowing for role-based access and configuration, managing access levels for Oracle Integration Cloud Service environments such as Dev, Test, and Production.

I have been working with Oracle Integration Cloud Service for 3.5 years.

The reliability of Oracle Integration Cloud Service is strong, providing stable solutions that align with requirements, although the choice of middleware tool depends on specific needs or company goals.

The customer support for Oracle Integration Cloud Service is accessible through Service Requests (SR) for unknown problems, with a response expected within 24 hours. Known issues can be resolved through Oracle communities. There is a system in place to receive support for bugs and fixes, although every tool has ongoing bugs and updates.

Positive

I had experience with Workato, which is a middleware tool with limited system connectivity through adapters. In Workato, integrations are called recipes, whereas in Oracle Integration Cloud Service they are called integrations. Oracle Integration Cloud Service offers significantly more adapters for connecting with target systems compared to Workato.

Oracle Integration Cloud Service's pricing is affordable and reasonable considering its facilities. The cost depends on usage, including the number of integrations built, activations, and runs. Payment is required according to established rules and payment structures.

I cannot comment on other vendors such as Dell Boomi and MuleSoft as I haven't had the opportunity to work with their services or know their pricing structures.

As an Oracle Integration Cloud Service developer, I can speak to its capabilities compared to other tools. Oracle Integration Cloud Service provides additional features such as Apex for creating user interfaces and VBCS for developing mobile and web applications without code, using drag-and-drop functionality to create web pages that can be synchronized with Oracle Integration Cloud Service.

While every tool has bugs and fixes, Oracle Integration Cloud Service provides customer support through SR to address and solve problems. Based on payment structure, availability of technical developers in the market, and its position as a preferred middleware tool for clients, I rate Oracle Integration Cloud Service 7 to 8 out of 10.

Oracle Fusion is an ERP, mainly focused on supply chain and finance, particularly with Fusion Cloud ERP.

Most of my large customers have multiple products in their system. When we implement Oracle Fusion ERP for middleware, we frequently use Oracle Integration Cloud Service. Many customers have different platforms to integrate with, such as Dell Boomi or other middleware. It's part of the ecosystem, and regarding Microsoft products, due to single sign-on requirements, we have to connect the workflows we build in Oracle Fusion with their Microsoft Exchange server for users to receive emails. These things are part and parcel of implementation.

I am intensively working with Oracle Integration Cloud Service and OCI both. We have customers where we perform lift and shift using Oracle Cloud infrastructures.

Oracle Integration Cloud Service is one aspect, but within the Fusion ERP applications, Oracle pre-delivers AI and JMI capabilities. Currently, the count is close to 100, with 70 more use cases Oracle plans to introduce. These are available, and we configure them for customers as applicable. It's in-built product capabilities.

The solution mainly focuses on automation of reconciliation processes and day-to-day tasks where manual efforts can be reduced through automation.

It is very easy to integrate, and the pre-built APIs available to connect multiple systems help establish connections faster and more accurately. Customers need not worry about data volume flow, and Oracle charges based on usage. Multiple packages are available, such as 10 million messages per annum, allowing customers to choose packages for optimum cost.

Oracle Integration Cloud Service makes it simple to connect any third-party products, and Oracle is key for adding pre-built APIs. For all major products, the APIs are available from Oracle itself.

The implementation is simple because sufficient documentation is available, and my team has developed expertise. We know precisely what needs to be done. Based on scenarios, customers can have everything within their channel.

One area requiring improvement involves multi-tenancy scenarios, as no customers operate on a single cloud. Most large customers use multiple clouds, and Oracle's partnership with Azure and other hyperscalers needs additional development on the Integration Cloud Service side.

The solution has been in use for more than six years.

When I started with Oracle Integration Cloud Service, not many APIs were available, or if they were, they weren't heavily used. Oracle has provided some fixes, and in my last two to three large engagements, we haven't faced any major challenges with the product.

The solution works for both on-premises and cloud deployments, depending on customers' security policies.

They provide excellent support through their CR system.

Positive

In the last couple of years, I have been focused primarily on Oracle Fusion and am not working with JD Edwards in general.

The cost depends on the number of integrations. If integration points exceed 30, I recommend that customers use Oracle Integration Cloud Service as it becomes cost-effective with its pay-as-you-use model and multiple available packages.

While solutions such as Dell Boomi and other platforms exist, since I work primarily with Oracle ERP applications, we prefer Oracle Integration Cloud Service.

The solution is flexible and suitable for small to mid and mid to large companies. For extremely small companies, it might be a significant cost burden. The reviewer rated this solution 10 out of 10.

We are migrating some interfaces from Axway to Oracle Integration Cloud Service. There are some pass-through interfaces wherein we receive data for application-to-application (A2A) file transfers within our organization. We initially used Axway, but because it is costly, we decided to migrate to a cloud-based solution, preferring Oracle Integration Cloud Service.

Oracle Integration Cloud Service is easy to use. Being an iPaaS, it offers all the features without needing to provision any hardware. It has built-in features available to establish connections with various SaaS providers like Salesforce. Additionally, it provides a wide variety of built-in adapters for many cloud providers, such as Azure Blob and AWS S3, which you can use for integration purposes.

The ease of configuration is something that could be improved. The mapping is a bit complex, so configuration is not very easy for a new user. The mapping part is complex.

I have been using Oracle Integration Cloud Service for the past few months.

The solution is stable. I have not experienced any issues in the few months I've used it.

I find the technical support from Oracle to be good. My experience with customer service has been satisfactory.

Positive

Previously, we used Axway, however, since Axway is costly, we decided to migrate to Oracle Integration Cloud Service.

The setup is straightforward being an iPaaS. All you need to do is create an instance and then create your integration flows as required.

It would be good if Oracle could provide some built-in AI features. For example, since mapping is complex, it would be beneficial if they could provide AI-driven assistance or coding prompts to simplify mapper tasks. My overall rating for Oracle Integration Cloud Service is eight out of ten.

In our customers' organizations, Oracle Integration Cloud Service mainly integrates their other applications with the Oracle Fusion stack. It's very handy in scenarios where they want to seamlessly maintain data flow between applications, with business tools and logic validations in place.

One of the most valuable features in our integration projects is the wide range of connectivity options. OIC has built-in adapters for almost every important product in the marketplace, allowing easy connections to various applications with minimal technical interference. It also connects well with databases, file services, and object storage. The error handling capabilities are good, with rich logging features and logging analytics, allowing proactive error monitoring and notifications.

In terms of measurable benefits, we've helped clients integrate about 50 applications from different geographies using OIC Service as an enterprise integration platform.

It isn't specifically for AI-driven projects; it does provide Integration Insights, which gives some predictive measures about the integrations that have run.

The solution should improve its support. 

I've worked with Oracle Integration Cloud Service for three to four years. I'm OIC certified and have been generally satisfied with the product. 

Apart from the initial learning curve, we didn't face major challenges during implementation. Once the team got familiar with the product, it was quite easy to use thanks to its drag-and-drop interface and low-code/no-code principles.

Oracle uses a universal credit model for OCI. Clients commit to an annual budget and can choose which products to use and build during their contract period. Billing is based on consumption - you're only billed for the products you use.

I would recommend the product to others, especially companies already using Oracle as their ERP and application platform. However, companies with established integration platforms might prefer to stick with those. It has improved much with recent releases and versions, much better than three to four years back.

I would rate Oracle Integration Cloud Service between eight and nine on a scale of one to ten. They've improved performance and scalability greatly over the past few years. The main area they still need to work on is technical support, not just for the tool but across their entire product line. That's the only area where I feel they're a bit behind.

My clients use the solution to integrate multiple systems, like ERP, SCM, EPM, and some ADP. Different integrations are there, like talent management, compensations and, AppSense OTL, time clock device integration.

Most of the customers are using Oracle products where Fusion ERP is involved. I have seen that the Oracle integration tool is the most comfortable tool for using those Oracle products. It supports multiple systems apart from hybrid clouds. For some of our clients, most integration tasks become very easy when they have to interact with the Oracle Fusion SaaS systems using OIC.

For the most part, integrations and DBCS are more useful. To give a ratio, it is 70% ICS, 20% VBCS, a web-based mobile app, and 10% PCS.

Dealing with the large file sizes has occasionally been a challenge, though we have found workarounds. But dealing with large file sizes could be easy in integrations.

I have also come across schema files where headers, footers, and bodies are there, but it's not a valid schema. None of the MSCAs are defined properly. In such cases, we have to think of multiple workarounds, such as splitting or merging. But this is a standard requirement for organizations, so custom solutions should be provided. There are cases when the systems don't expect additional MSCAs, or they expect headers, footers, or tags with different values. But this is not a proper XML. So if we are dealing with XML conversions, mapping, and integrations, we have to do some custom work. These are solutions that Oracle can provide.

I have worked with Oracle Integration Cloud Service for the past five years.

The solution is stable.

The solution is scalable, and my organization has more than 5,000 employees.

The technical support from Oracle is good, but it could be better in terms of SR. Most of the time, their SR process needs to be improved because the person raising the SR or concern does not always have a clear picture.

There should be some matrix or SLA where, if any SR is followed for seven days or more, they should set up a call or an interaction instead of following up repeatedly, especially if the final solution is a 15-minute task.

Positive

The initial setup is easy. And Oracle documents are very clear, which is why it is easy. Moreover, Oracle provides support.

Using mindfully is always needed for a good understanding of the logic or the use cases since every application has some limitations. There are different service limits and loop limits. So those things need to be configured while doing the development.

Configuration installation takes one or two days.

The development changes from use-case to use-case, but it is easier than others since we don't have to reconfigure if something is native. Reusable components can be used, and more than 100 adapters are available, so we don't need to collect custom ports.

Only one person is needed for deployment since code deployment is a 15-minute task. The only time taken would be for business testing and approvals.

It is also easy to migrate and maintain the connections and configurations; we don't have to maintain the reference every time. If you are changing the version, it is not required to maintain the versions like for on-premises applications.

There is a monitoring matrix from where we can see the whole picture of the integrations, where they failed, and why they failed.

The number of people required for maintenance depends on the different criteria, but generally, two people are enough if a client is working in a single timezone.

The price is cheaper than all other cloud integration providers. If someone is smart enough to understand the business use case, they can use most features for free. For example, with integration, VBCS comes free for the first 500 users.

It is free if an organization needs to use VBCS to create a dashboard only for monitoring purposes, and there will only be 5% of the monitoring team. You don't need to pay for custom dashboards in that case. There are some additional features available that we need to think cleverly about per business use case.

The license we use for Oracle Integration Cloud Service is monthly. Since my client is an Oracle partner, that license comes with them.

I rate the solution a ten out of ten.

Use cases are integrating between SaaS and other applications, Oracle SaaS and other applications, predominantly for payment gateways and various other vendor-related applications, and connectivity between Oracle SaaS applications and the Oracle Cloud.

There are many functionalities. Fundamentally, it provides all the ready-to-use services for consumption between SaaS and other applications. 

For various vendor applications, we have the most famous vendors. It is Oracle ready-to-use. So, the real integration efforts are coming down day by day, quarter after quarter, because of that.

Implementation becomes much faster. Go-to-market is much better. They are fast to market and ready to use. All those things are there. I have not seen any major challenges or anything like that. 

We use deliverables only. We are not using any other automation services that OIC (Oracle Integration Cloud) offers. That is the only thing we take up as part of the services. We have not done any separate automation services. We have not explored them yet.

Other than ready-to-use solutions and services to consume it, anything has to be developed. It has to be developed. And all the other Oracle PaaS solutions have to be procured to develop, deploy, and start using it. So sometimes what happens is such things become an expensive proposition, though it is a powerful solution.

The only thing is, if I have to build a solution, I have to start consuming the other services on the cloud, which becomes a pretty expensive solution if I have to develop it. So that’s the only thing.

In fact, we are also part of the product. We are a partner with Oracle, and we are also working with their product team on this, giving feedback and things like that. That is an ongoing process between us and Oracle.

Oracle needs to ensure that some of the most commonly used types of consumption or services are bundled—for every industry, every vertical, and even region-specific services like payment gateways, suppliers, and logistics suppliers—so that they can be consumed straight away. This would provide absolute value for money in terms of time to market, faster deliverables, and quick implementation.

I have been using it for five years. Previously, it was SOA Cloud Services. Now it is Integration Cloud Service. Together, we have been working for the last five years.

Stability is good. Once it is implemented and rolled out, stability is absolutely fine after production.

Scalability is very quick and fast. That is not an issue. It’s really elastic. There are absolutely no issues. But it is only Oracle Cloud. It is nowhere else. The only advantage is Oracle Cloud Customer is there. That option comes as part of that also. 

For large customers, it can be used.  

The customer service and support are actually good.  In fact, they’re so much more proactive nowadays. They have invested a good amount of money in that proactivity.  

Oracle started with SaaS, but now it has expanded to other areas. So, there are many competitors. But for this type of service, which they need to opt for, there is no way we cannot, even if you go for it. So, that stickiness is there with Oracle because of the SaaS transaction.

The initial setup is simple. OIC is meant only for Oracle Cloud.

The only thing is that it is possible with a Cloud customer.

It is not really a high price for the value it gives. However, when you start doing the customization, it’s a bit expensive because I need to start provisioning other services before deployment. 

So from that angle, it is slightly expensive. Otherwise, it is a value for whatever the product is offering.

I would like to recommend it for all. Whoever is opting for SaaS, even small, mid, and enterprise customers, I would recommend it.

Oracle has already embedded AI, and I think that is being offered now by them. We are yet to explore it. We have just gone through the details and demos and things like that. We have not implemented it yet in any live customer place. 

I would recommend the product to other users. 

Overall, I would rate it an eight out of ten. I strongly believe everything needs continuous development and improvement. So in that context, I would like to keep it at eight.

I use the solution in my company to integrate with different applications.

The most valuable feature of the solution is that the tool has out-of-the-box adapters. It has a list of adapters, like pre-built adapters, that can be used. The adapters are used for most of the renowned applications, and Oracle has built-in adapters, which can help to quickly connect with the services just like how Salesforce has adapters for some services that helps with quickly integration.

In Oracle, most of the things are based on XML and SOAP Messages. Nowadays, JSON is also very much in use. Most of the integrations are JSON-based with mobile phones, and all are coming into the picture. Most of the digital integrations are based on JSON. If I use Oracle Service Bus, I know it mostly uses XML and Java-based or JSON objects. Oracle has most of the message exchanges between XML, and it supports SOAP Messages. The support for JSON should be more in Oracle Integration Cloud Service.

The tool offers very good capabilities for transforming XML and objects. With JSON, if the tool provides support similar to XML, then it would be helpful. Nowadays, most things are on JSON, both digital and mobile.

The pricing model could be more flexible for clients.

I have been using Oracle Integration Cloud Service for two years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution an eight out of ten.

The tool is more suitable for enterprise businesses.

I have contacted the solution's technical support team, and they are good since they are readily available. Based on the priority, they respond. If we have raised P1 or P2 tickets, they are readily available. It depends on the priority of the ticket. For P1 tickets, they work twenty-four hours and seven days. The support is good, and we get it on time. I rate the technical support an eight out of ten.

Positive

The product's initial setup phase is simple. It is not very complex, like moving something to the cloud.

The solution is deployed on the cloud.

The solution can be deployed in a couple of hours.

Pricing is not on the economic side since it is a tool for enterprise-sized companies.

I don't use much of the automation capabilities offered by the product.

I have not integrated Oracle Integration Cloud Services with AI tools.

Most of my technical experience is with Oracle only.

I recommend the tool to others.

I rate the tool a seven to eight out of ten.

We use the solution mainly for on-premises to cloud integration.

We mainly use the solution's ICS component. We use VBCS for building UI and PCS for Workflows. The combination of ICS/VBCS/PCS are used for PaaS extension.

I have faced situations where the OIC has gone down for five to seven minutes, which is an issue if it happens in the live production environment. In that case, we raise an SR with Oracle, giving them the exact time frame when it went down.

It would be good if we could have certain functions that can run Java code. We would like to run some Java code from Oracle Integration Cloud Service in the back end. Right now, the solution supports JavaScript, but it doesn't support Java.

I have been using Oracle Integration Cloud Service for four years.

I rate the solution’s stability an eight out of ten.

If there are too many scheduled integrations running at the same time, OIC becomes a little slow. It would be good if something could be done to scale the solution more effectively.

I rate the solution a seven out of ten for scalability.

Technical support responds very quickly only in the SR 1 production scenario. However, it takes too much longer to respond in other cases. The technical support team's response time is too slow if you are facing issues in a development environment or if you want to know something.

The solution’s initial setup is pretty simple and not too complex.

We use the OIC automation capabilities by creating scheduled integration, which runs once a day or once a week, depending on the use case.

We work for TCS. We recommend Oracle Integration Cloud Service to multiple customers. In most projects, customers either come to Oracle Integration Cloud Service for the first time or migrate from Oracle SOA Suite to Oracle Integration Cloud Service.

Integrating the solution with third-party vendors is fine. However, integrating it with other cloud services, like AWS, always takes a little longer. In that case, we need to do too much research work. I have heard that Dell Boomi is slowly emerging as a competitor to Oracle Integration Cloud Service.

I would recommend the solution to many customers.

Overall, I rate the solution a seven out of ten.

The tool is generally useful for system integrations between different applications, like Oracle and non-Oracle tools, including Oracle SFDC. It is also useful for ERP solutions like SAP, Workday, NetSuite, EBS, and Oracle Cloud ERP Platform.

The solution's most valuable feature is its integration capabilities, and we don't use Oracle PCS too much. To some extent, we use Oracle VBCS for extensions. I think we use the integrated SFTP server sometimes. From OIC, we mostly use the above-mentioned components.

In terms of the area of improvement in the product, I would say that the way we design the services is very limited. The kind of architectural design we can have is an area that is pretty limited if I compare it with a tool named Boomi. We could not expect everything to be done like what we have done in Oracle, SOA Suite, or MuleSoft. The design is limited to five or six design approaches, and within that, the number of activities is limited. The debugging part is sometimes difficult in the tool.

There have been situations where the drag-and-drop features might not work, so you need to include some coding, but it may not be that user-friendly. If I compare it with Boomi, you can put Groovy and some other scripting languages, which might help you navigate tricky situations where your drag-and-drop feature doesn't work.

I would not say the tool is lacking in something. There might be different ways to do it. If somebody has to choose between a couple of products, they can choose Oracle Integration Cloud Service as one part, and the other part is the deployment environment. We are still in Oracle Cloud, and if the things in it can be moved to AWS or Azure and made compatible with other tools, then it would be good.

I have been using Oracle Integration Cloud Service for seven years.

It is a good and stable solution. Stability-wise, I rate the solution a seven to eight out of ten. Considering that Oracle's stability is not the best, I would say that I rate Boomi's stability as higher if I look at the runtime environment.

The tool's load-bearing capacity is a little bit lower compared with Oracle products like Oracle SOA. If there is a long-running process with a lot of data, it crashes. In normal scenarios, you can keep on adding new servers or you can just ask for an extension, but with Oracle Integration Cloud Service, it is difficult. The flexibility is not available to the client.

Considering the product's pricing model, I think the tool is more suitable for medium to large-sized enterprises. I don't think smaller businesses would actually benefit from the use of the tool unless Oracle comes up with a pricing plan that is beneficial for them. With the tool, we do not have different levels of runtime. Runtime is something that consumes a lot of money, and that is why it may not support smaller teams where the user base is smaller.

The tool's technical support is lacking. Unless one goes to advanced support, like connecting to the product team, then they are good, but the frontline team handling the initial stages of your issues is where the delay is happening. They are not very capable of understanding the tool per se. Overall, they understand, but if I am raising a ticket for Oracle Integration Cloud, they should be well-equipped to handle or at least debug certain things.

I have experience with Boomi and Oracle Integration Cloud Service. Both products have their own pros and cons. Oracle works well with activities and mapping. The mapping thing is very good in Oracle. Oracle lacks interoperability, the runtime environment, and the flexibility within the product. Oracle's processing power is not what we have seen with WebLogic. With Oracle SOA and WebLogic, the processing power speed was lightning-fast. The processing power is a little bit slower in Oracle than in Boomi. The price of Oracle Integration Cloud Service is much better than what Boomi offers.

The product's initial setup phase is the best since we don't have to do anything. There is nothing like where you need to do some kind of scaling or capacity planning. We don't have different tiers for it. If somebody wants to have a higher capacity, and if that is available, then it is an addition to your arsenal. As of now, it is good.

If I consider the automation options, code importing and code porting to different environments were the reasons we used it in our company. We used OIC REST API services for automation.

I only work with Oracle Cloud deployment.

I think that considering the features, most of the clients move from a legacy integration tool to a cloud, so they always expect more of a seamless approach. Suppose Oracle can jump into a scene and provide assistance in the capacity of helping users navigate from on-premises to the cloud. My company, as a partner, can do our bit, but there is always a gap. If I compare Oracle Integration Cloud Service with other tools, I see that they are pushing it and always trying to sell it using different approaches.

I recommend the tool to others. Customers who are familiar with Oracle SOA might find Oracle Integration Cloud Service to be 70 to 80 percent similar.

I rate the overall tool an eight out of ten.

We have hosted Oracle EBS applications on Oracle Integration Cloud Service.

The product provides an easy and low-code integration process. We can quickly build web applications using it.

Oracle Integration Cloud Service offers a lot of adaptors.

Oracle Integration Cloud Service could have better intuitiveness compared to Microsoft products. It has lengthy documentation, making the process of building applications more time-consuming. These particular areas need improvement.

We have been using Oracle Integration Cloud Service for four years.

I rate the platform's stability a nine out of ten.

I rate the product's scalability an eight out of ten.

We follow Oracle SR links. They respond faster if the question is properly routed to their technical team. If insufficient information is provided while raising queries, they take a few weeks to answer.

The initial setup process is straightforward.

The product generates a return on investment by reducing the development time.

I rate Oracle Integration Cloud Service an eight out of ten. The product's tutorial video helps us understand the technology and quickly work on it.