One Identity Safeguard Reviews

One Identity Safeguard delivers notable ROI through improved security, cost efficiency, and operational improvements. Organizations report reduced time on credential management, enhanced audit processes, and fewer security incidents. Automation of access control and password management boosts team efficiency, allowing focus on higher-value tasks. Reports highlight reduced risk from insider threats, cost-saving by eliminating other tools, and streamlined incident investigations. It offers significant time and effort savings, contributing to overall satisfaction.

Organizations find One Identity Safeguard pricing to be higher than some competitors, yet reasonable given its enterprise-grade capabilities. While initial setup costs can include configuration and training, straightforward licensing often aligns with security and compliance requirements. Customers report variations in cost due to factors like perpetual versus subscription licenses and additional support or integration expenses. Despite higher expenses for scaling and basic support, Safeguard's cost-benefit ratio often justifies investment for enhanced identity management.

• "It is more expensive than Secret Server but way less expensive than CyberArk. As a customer, I would like the pricing to be lower, but it has a good price point."
• "It is cheaper than CyberArk. Its price is fair."
• "We bought their other products, so it was not that expensive. It is one of those where the more you buy, the cheaper it is."

One Identity Safeguard is utilized for privileged access management, focusing on password vaulting and monitoring of administrative sessions. It ensures secure storage, management, and rotation of credentials while providing real-time monitoring and audit compliance. Users leverage it to manage sensitive access by granting time-bound access, recording sessions, and ensuring compliance with security policies. Its integration capabilities allow streamlined management of privileged accounts, enhancing control over critical systems and reducing credential exposure risks.

Customers have mixed experiences with One Identity Safeguard's support. Many appreciate the technical team's knowledge and responsiveness, while others note delays, especially with complex issues. Some users experienced quick resolutions, while others needed escalations. Transition from premier to regular support showed inconsistency in satisfaction. Technical support is often praised, though room for faster response exists. Despite some challenges, the staff is generally commended for being helpful, knowledgeable, and supportive in addressing customer needs.

Many found One Identity Safeguard’s initial setup straightforward, though some faced complexity during configuration and integration. This implementation generally took a few days to several weeks, depending on the organization's infrastructure. A learning curve was noted, requiring training for admins and minimal instruction for users. Systems were deployed in phases, ensuring minimal disruption. Adaptation varied, but users eventually appreciated enhanced security and functionality. Virtual appliances were favored for their ease of implementation.

Many users say One Identity Safeguard is highly scalable, managing increased users, systems, and targets without performance issues. It's praised for handling growth well in hybrid environments and for ease in adding nodes or clusters. Some mention challenges in setting up, especially with expanding needs, which can impact performance. However, the majority find it suitable for medium to large enterprises, supporting thousands of users and extensive privileged account management.

Users have generally found One Identity Safeguard stable, with minimal downtime and consistent operation. Some find minor stability issues, mainly during upgrades or with specific features. Most agree it effectively handles workloads, but a few note resource use concerns or failover challenges. Upgrades are typically smooth. While some report rare bugs, these don't significantly impact use. Many value it for its reliability and ease of maintenance.