KnowBe4 Reviews

KnowBe4 provides a positive ROI, offering cost-effective security training for IT administrators and enhancing organizational security culture. It reduces external training expenses, improves detection capabilities, and decreases phishing incidents, ultimately mitigating significant risks.

KnowBe4 pricing varies by subscription level and number of users, billed annually. Contracts may span multiple years. Costs are generally deemed affordable, around five dollars per seat monthly, though perspectives differ; some find it expensive, especially in governmental contexts. The licensing fee includes bundled features, with no extra costs reported. Implementation can be handled internally or through experienced partners. The solution balances cost with its value in enhancing security training.

• "It's about five dollars a seat per month."
• "I rate the product pricing as four out of ten."
• "Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."

Companies primarily use KnowBe4 for security awareness training, educating employees on phishing threats and reducing human-element risk. Utilization includes training through educational videos, interaction modules, and simulated phishing tests. Organizations conduct phishing campaigns and generate detailed reports to improve security metrics. The training often extends beyond work to personal life, enhancing individuals' overall security awareness. This approach leverages the platform's interactive features to promote positive reinforcement, thus safeguarding users without punitive measures.

KnowBe4's customer service and support receive high praise for being responsive and efficient. Users appreciate their vast knowledge base and quick assistance, emphasizing the straightforward setup process. Multiple interactions with technical support are described as top-notch, with support rated as very high-level and informative. Clients rate them nine or ten on a scale of one to ten, indicating strong satisfaction with the service and support provided by KnowBe4.

The initial setup of KnowBe4 is described as straightforward and user-friendly. Users mention minimal time requirements, typically around an hour. Expertise may be needed for effective deployment. Essential tasks include uploading user emails, whitelisting, and integrating with Microsoft products. Documentation and efficient support enhance the process. Some reported utilizing external assistance. KnowBe4 is cloud-based with easily configurable features and stage-by-stage instructions. It's noted for its low maintenance aspect and simple server setup.

KnowBe4's scalability is highly regarded, with users ranging from hundreds to thousands successfully managed. Some find synchronizing users and emails time-consuming without constant updates, while others appreciate its ease of adding users and effectiveness with larger user bases. Whether handling educational institutions or large companies, users attest to its capability to accommodate any organization size without significant issues, rating its scalability highly on a conventional scale.

Users generally find KnowBe4 stable, rating it between eight and nine out of ten. It consistently performs well, with interruptions being rare. When issues occur, they occasionally affect system availability, prompting users to submit tickets for resolution. Representatives from KnowBe4 South Africa have been proactive, given their past involvement, such as presentations at Capitec.