KnowBe4 Reviews

KnowBe4's ROI is positive, as it saves costs by reducing the need for external training through IT-focused security education. It strengthens the organization's security culture, improving detection capabilities and reducing phishing attempts. Though some did not measure ROI, the avoided potential loss is substantial. Others note a soft ROI where increased awareness is evident. Cybersecurity awareness is significantly enhanced, with automated training being convenient and feasible. However, not all see measurable benefits in terms of time or cost savings.

KnowBe4 pricing is perceived as relatively high but justified given its comprehensive features and security benefits, with costs often based on user count and varying by region. Organizations typically enter multi-year contracts, while subscription levels bundle specific features. Some find the price affordable, approximately five dollars per seat monthly, yet others in government contexts consider it costly. Implementing KnowBe4 may involve additional costs for those relying on external partners for setup efficiency.

• "It's about five dollars a seat per month."
• "I rate the product pricing as four out of ten."
• "Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."

KnowBe4 is used for security awareness training, deploying simulated phishing campaigns to educate employees on recognizing phishing attempts. Organizations conduct yearly training sessions with videos and materials, teaching phishing defense techniques. Employees are assessed through scenario-based exercises to improve detection and response. Reports on security metrics are generated to monitor progress. The platform supports email and message simulations, enhancing cybersecurity readiness globally by reducing human risk in falling prey to phishing scams and providing continuous security knowledge reinforcement.

KnowBe4 customer service and support are responsive and effective. Users appreciate the quick and informative assistance and find that the team is capable and provides a high level of technical help. Many interactions are positive, with prompt responses and solutions. Some users do not frequently require support but acknowledge the availability of a substantial knowledge base. Response times are usually swift, with knowledgeable explanations, even across different regions.

Several employees found KnowBe4's initial setup straightforward and quick, requiring email uploads, address whitelisting, and Microsoft integration within an hour. Expertise may be needed for deployment, but it demands low maintenance. Assistance from vendors like Dimension Data was helpful during implementation. Cloud-based configuration simplifies the process, guided by comprehensive documentation. Efficient support ensures smooth setup. Some expressed unfamiliarity with the setup process due to role limitations.

KnowBe4 receives positive feedback for scalability, consistently earning ratings of eight to eight and a half. Users from various sectors, including education, affirm its capability to handle organizations with diverse and large user bases. Some mention the manual process of adding emails, which could be time-consuming without regular updates. However, KnowBe4 is praised for effortlessly accommodating thousands of users, with no reported limitations or issues, indicating its adaptability for vast and complex user networks.

KnowBe4 is consistently described as stable, with users often rating its stability between eight and nine out of ten. It generally functions without interruptions. A rare downtime occurrence led to significant access issues. Users report no ongoing problems, with security concerns addressed and no cyber-attacks within their organizations. Some mention previous disruptions but acknowledge swift escalation and handling by KnowBe4 support.