Infrascale Backup & Disaster Recovery Reviews

Users have observed clear profitability with Infrascale Backup & Disaster Recovery. Despite the cost, its protection benefits are significant. One instance highlighted profitability through reselling, while cost savings were noted by others compared to previous alternatives. The speed of recovery and reduced downtime during critical periods were emphasized. Clients acknowledge quicker recovery times and appreciate substantial cost reductions, indicating a well-received financial impact on businesses choosing Infrascale Backup & Disaster Recovery.

Infrascale Backup & Disaster Recovery's pricing is structured around data usage and appliance requirements, offering flexibility for MSPs. Although some users find the pricing model challenging and setup fees apply, others view it as competitive. Users appreciate the absence of additional costs post-purchase and favorable licensing terms. However, there's a call for price improvements, as it can complicate sales discussions. Negotiation is recommended for better deals, particularly for small to medium enterprises.

• "I appreciate their pricing. We went for this solution for its pricing."
• "The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
• "They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

Infrascale Backup & Disaster Recovery is primarily used for disaster recovery and cloud backup. Managed service providers and IT support companies use it to back up systems, laptops, and virtual servers to the cloud and on-premises appliances. These services are deployed for clients to ensure continuous operations in case of disasters, allowing quick data recovery and infrastructure virtualization. It supports environments like VMware and Microsoft Azure, offering hardware redundancy and business continuity for various businesses.

Infrascale Backup & Disaster Recovery's customer service and support receive positive feedback for responsiveness and expertise. Users appreciate quick responses, knowledgeable staff, and proactive support. Account management enhances trust, while improvements have been noted in ticketing and communication systems. Some challenges include time zone differences, but effective collaboration is maintained. While there's been past room for improvement, recent changes have led to significant upgrades, increasing satisfaction. Many rate their support highly, often citing it as a standout feature.

Users found Infrascale Backup & Disaster Recovery's initial setup to be straightforward and efficient. The setup process included simple deployment and configuration, often completed in hours. Infrascale's team provided valuable support during this stage, ensuring a smooth transition for users. Some experienced initial challenges with older deployments, but improvements over time made the experience easier. Users appreciated the centralized management capabilities, which simplified ongoing maintenance.

Infrascale Backup & Disaster Recovery is highly scalable, handling diverse environments and varying company sizes efficiently. Users appreciate its ability to expand quickly and manage backup solutions smoothly across multiple sites. Some note potential issues with capacity overages, but technical support is available to address these concerns. Growth projections can influence hardware needs, and adjustments may be required if initial setups are surpassed. Overall, it efficiently supports numerous clients and endpoints.

Users find Infrascale Backup & Disaster Recovery stable without notable issues. Past concerns were resolved, enhancing reliability. Appliances functioned well, though some software limitations caused data backup issues related to server installations and redirected folders. Support was responsive and effective in resolving concerns. Users experienced few hardware problems, with some prior firmware challenges quickly addressed. Stability ratings were high, with no reports of crashing or downtime. Users faced minor challenges with local caching, which were resolved collaboratively.