Service and Support
Hornetsecurity Altaro VM Backup's customer service is praised for prompt and courteous email responses, often within a day. Technical support is rated highly, with users highlighting fast response times and helpful solutions. While some users haven't contacted support frequently, those who did experienced efficient assistance, particularly for complex queries. Feedback emphasizes readiness, attentiveness to feedback, and the inclusion of helpful tools and resources, earning a 9-10 rating from many users.
Deployment
Users find Hornetsecurity Altaro VM Backup's initial setup straightforward, describing it as easy to install and configure with minimal complexity. They highlight the intuitive installation wizard and step-by-step process, allowing quick deployment within minutes. Even users without prior experience manage seamlessly, aided by effective guides and logical configurations. Some mention it may require an understanding of implementation options, but successful deployment is generally accessible, efficient, and without issues or integration hurdles.
Scalability
Hornetsecurity Altaro VM Backup demonstrates strong scalability with no significant challenges reported. Users appreciate the ease of obtaining and implementing additional licenses. It scales effectively for various needs, though high-end enterprise environments may face limitations. The software provides high availability and minimal downtime, offering a reliable backup service. Users find it easy to add server hosts and manage workloads. The user interface had some limitations in earlier versions but scaling remains straightforward and efficient.
Stability
Users find Hornetsecurity Altaro VM Backup stable, noting minimal maintenance and good reliability. Some experience minor issues with older hardware, storage networks, or components affecting performance. A few have dealt with disk space or VSS challenges but received effective support. Despite these occasional glitches, many rate stability highly, reflecting long-term satisfaction without significant problems. Overall, users tend to trust its consistent operation and effectiveness.
