FreshChat Reviews

Name: FreshChat
Brand: Freshworks
Rating: 4.0 (1 reviews)

Vendor: Freshworks

4.0 out of 5

1 review
100% willing to recommend

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What is FreshChat?

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

Get the Live Chat Buyer's Guide and find out what your peers are saying about FreshChat, Zendesk Messaging, ChatX Live Assist 365 and more!

FreshChat is the #16 ranked solution in top Live Chat solutions. PeerSpot users give FreshChat an average rating of 8.0 out of 10. FreshChat is most commonly compared to Zendesk Messaging: FreshChat vs Zendesk Messaging.

Buyer's Guide

Live Chat

March 2026

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Helped 885,880 peers since 2012

FreshChat mindshare

As of April 2026, the mindshare of FreshChat in the Live Chat category stands at 1.9%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Live Chat Mindshare Distribution
Product	Mindshare (%)
FreshChat	1.9%
LiveChat	13.9%
NICE CXone	9.6%
Other	74.6%

Live Chat

Key learnings from peers

Last updated Apr 5, 2026

Valuable Features

"FreshChat is a reliable tool that saves much time, manpower, and energy which can be utilized in other ways, thereby directly and indirectly increasing the productivity of my organization and myself."

Room for Improvement

"A few times, the bot becomes buggy and gives wrong information to patients, which is something that can be improved."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Live Chat Buyer's Guide for additional reliable information.

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FreshChat customers

Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS

Product Categories

Live Chat

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FreshChat Reviews Summary
Author info	Rating	Review Summary
General Dentist at Smile Profile Dental Clinic	4.0	FreshChat automates patient inquiries and appointments, saving me time and money. Its affordability and good ROI outweigh occasional bugs and limited customization. I find it a reliable tool, improving patient experience despite minor issues.