Senior Team Lead Systems Administrator at a comms service provider with 51-200 employees
Aug 9, 2026
Implementing FreshChat on the app and also on the website has reduced our call log by more than 30% and also the turnaround for the team by more than 70%.
FreshChat is an affordable platform that elevates the quality of customer support we provide, simplifies client engagement, and results in long-term benefits such as an increased customer base and growth in profitability.
With the introduction of FreshChat, we have seen a reduction in overall time for our work, and our entire workflow has become much more efficient because it is a centralized platform that enables us to serve customers across different channels via FreshChat itself.
Engineering Manager at a comms service provider with 11-50 employees
Jun 7, 2026
FreshChat's best features include its AI chatbot, which is excellent, and it provides quite good scaling capability and modularity that we can customize for our particular use case.
Global Director, Customer Experience, Scaled Commercial at a tech vendor with 501-1,000 employees
Jul 29, 2026
FreshChat has positively impacted my organization by decreasing the amount of emails that the CSM has to get involved in because the AI is able to either answer or triage more effectively.
Senior Team Lead Systems Administrator at a comms service provider with 51-200 employees
Aug 9, 2026
My experience with pricing, setup cost, and licensing for FreshChat is that we have Freshdesk which encompasses FreshChat, so the pricing is a little bit high.
