Expel Reviews

My main use case for Expel is that I love it for its excellent detection and response capabilities and the ease of device integration, which provides a single-pane view. The SOC monitoring and threat hunter teams are outstanding, offering proactive and efficient communication with our stakeholders. Setting up Expel was very seamless, and I appreciate that once workbench access was provisioned, we only needed to create custom API keys to integrate our cloud-native tools and services. I would definitely recommend this tool and the services to other potential customers or users.

Expel has helped us to streamline security operations by providing continuous monitoring, rapid detection, and expert analysis of potential threats. This has helped us to reduce the burden on our internal team by handling alert triage and investigation, allowing us to focus on strategic security initiatives rather than chasing false positives.

The best features Expel offers are that it is very intuitive and user-friendly, especially the user interface. I am able to have quick access to insights, and it provides visibility and transparency.

Expel has a super easy portal with actionable information.

Expel does not have major challenges, but a minor one is that while it offers GitHub integration, it currently does not support Bitbucket.

Expel is still working on many integrations for some of our tools, and they have been transparent in timelines to achieve those goals.

I have been working in my current field for four years.

Expel is very stable.

Expel's scalability is very strong, and it has been able to handle my organization's growth well.

The customer support is very responsive and proactive. I would rate the customer support nine out of 10.

I previously used Arctic Wolf and Red Canary.

It was very easy to deploy Expel in my environment. My experience with the configuration process was straightforward and outstanding.

I have seen a return on investment as the transparent platform and actionable insights make it easy to understand and respond to incidents quickly, hence improving our overall security posture while saving time and resources.

My experience with pricing, setup cost, and licensing is that it is very cost-efficient.

Before choosing Expel, I evaluated Red Canary as an option.

The advice I would give to others looking into using Expel is that it is a great tool, MDR to be precise. It delivers a truly seamless detection and response experience across the environment. I would rate this product an 8 out of 10.

I have experience reselling Expel. Customers often come to me wanting to evaluate multiple providers to make a choice based on their specific use cases, requirements, technology investments, and so forth. Expel is beneficial for customers with diverse environments in terms of technologies that need monitoring and managed detection and response. It's particularly effective if the customer has a deep cloud deployment.

Expel has made it easier for companies to monitor and manage various log sources. With its vast integration portfolio, customers can efficiently monitor diverse environments. Time to value is quick, as Expel can turn their service up very rapidly. They have both automated active responses and human processes that quicken threat resolution.

The most valuable features of Expel include the short time to value, their vast library of technology integrations, and their easy-to-use Workbench platform. Their threat hunting protocol and process with AI and machine learning are strong, allowing for active and rapid responses.

The one area where Expel may not measure up is if a customer requires a managed SIEM as part of their overall solution. There's a gap there, and solutions might require third-party assistance for management. If Expel could provide a place to store logs, it could satisfy this gap.

I've been associated with Expel for a little over two years.

Expel's customer service is very high, at an eight or nine out of ten. They provide strong service despite the natural limitations of human involvement.

Positive

I have customers who have switched from Expel to others and vice versa. Some started without any provider and chose Expel after evaluations.

The initial setup of Expel is very straightforward and easy, often completed in a few days. If the customer provides the necessary access, the setup can be done rapidly.

The implementation typically involves an onboarding manager, an onboarding engineer, and possibly someone from customer success, alongside a single point of contact from the customer's side.

Expel's Workbench platform and dashboards provide the ability to compare similar tools in a customer's environment. This allows customers to assess which tools are more effective and possibly eliminate redundancy, providing cost savings.

Expel's pricing has adapted as the market evolved and has become competitive over the past twelve months.

I currently have two deals that Expel is likely to win, indicating my recommendation for the solution.

I'd rate the solution nine out of ten.