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DIGITAL CX Reviews

Vendor: RingCentral
4.5 out of 5
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What is DIGITAL CX?

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DIGITAL CX is the #3 ranked solution in top Customer Communications Management (CCM) solutions, #7 ranked solution in top Social CRM solutions, and #11 ranked solution in top Customer Experience Management solutions. PeerSpot users give DIGITAL CX an average rating of 9.0 out of 10. DIGITAL CX is most commonly compared to Qualtrics XM Platform: DIGITAL CX vs Qualtrics XM Platform.
Buyer's Guide
Customer Experience Management
March 2026
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Helped 885,286 peers since 2012

DIGITAL CX mindshare

Product category:
Customer Experience Management
As of March 2026, the mindshare of DIGITAL CX in the Customer Experience Management category stands at 1.9%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
DIGITAL CX1.9%
Genesys Cloud CX3.6%
Qualtrics XM Platform3.3%
Other91.2%
Customer Experience Management
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

  • "RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."
  • "RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."

Room for Improvement

  • "Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services."
  • "RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Customer Experience Management Buyer's Guide for additional reliable information.

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Learn more about DIGITAL CX

DIGITAL CX was previously known as Dimelo, a Ring Central Company.

DIGITAL CX customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

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Product Categories

Product Categories
Customer Experience Management
Customer Communications Management (CCM)
Social CRM

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DIGITAL CX Reviews Summary
Author infoRatingReview Summary
Executive Vice President Operations and IT at a consultancy with 1-10 employees4.5I find RingCentral easy to use with good VoIP and scalability. However, it lags Zoom in AI integration, and its pricing model is less transparent. Despite this, I'd recommend it.