The GUI is the best feature. It's very good and easy to use.
It is very easy to manage and easy to configure the backup.
We are having some issues with some of the features. For example, the reporting, or the display of current licensing on the portal need improvement.
The reporting is not to our satisfaction and our main area of concern. It doesn't provide any form of analysis.
There is a delay in the offering from Dell.
Support is definitely an area of concern because of the time it takes to resolve our issues. We should not have to wait long periods of time to have issues resolved. When a complaint is logged the issue should be resolved within a reasonable amount of time.
I have been using Dell EMC NetWorker for 20 years.
We are currently working with version 19.0.
Version 19 has been stable, but there were several versions in between that had some issues, such as versions five, eight, and nine. In addition to the stability issues, there were some concerns with the performance.
Scalability for us is limited because we are using this solution for system backup. and not beyond that. We don't have any cloud, and we do not have any snapshot; it is simply a file system backup.
We have not yet explored scalability. Our requirement is a very basic one.
We have contacted technical support for the issues that we are facing with some of the features and their response to us was that they are faced with some delays in resolving these issues. This is the reason that we are exploring other backup solutions.
We have several cases that are pending and have been for a very long time.
Support from Dell needs improvement. We are not getting the type of response that we were expecting from Dell.
The responses we have received from Dell have not been encouraging.
The initial setup is not an issue, it can be installed easily.
We have a total of 35 servers, that were installed individually.
The licensing model can be traditional licensing or capacity-based licensing. We have traditional licensing rather than capacity-based because of our long history.
We are currently evaluating other products as we would like to replace Dell EMC NetWorker with another backup software. We would like to carry out some PoCs to see which is the best. Feature-wise, we would like to know which is the best on the market.
We are also evaluating other products to see which features this solution is lacking.
I would recommend this solution, but if asked specifically about the support then I would not recommend this solution's support.
As far as performance is concerned, and the working functionality point of view, definitely it is a good solution.
We have also used this solution for the last 20 years. Definitely, there is a level of comfort.
However, as of late, maybe when Dell had taken over from EMC, we have noticed there is an issue as far as support is concerned. We are not getting good support, which is what we are supposed to get from them, especially since we have been long-standing customers of EMC NetWorker. Regardless of what we were supposed to get, we are not getting it.
I would rate Dell EMC NetWorker a seven out of ten.
