Cisco Unified Communications Reviews

Name: Cisco Unified Communications
Brand: Cisco
Rating: 4.3 (7 reviews)

Vendor: Cisco

4.3 out of 5

7 reviews
100% willing to recommend

768 followers

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What is Cisco Unified Communications?

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Get the Unified Communications Buyer's Guide and find out what your peers are saying about Cisco Unified Communications, 3CX Live Chat, Kamailio SIP Server and more!

Cisco Unified Communications is the #1 ranked solution in top Unified Communications solutions and top IP Telephony & Unified Communications solutions. PeerSpot users give Cisco Unified Communications an average rating of 8.6 out of 10. Cisco Unified Communications is most commonly compared to 3CX Live Chat: Cisco Unified Communications vs 3CX Live Chat. Cisco Unified Communications is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Buyer's Guide

Unified Communications

June 2025

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Helped 860,168 peers since 2012

Featured Cisco Unified Communications reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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reviewer1205559

Customer Success Manager with 51-200 employees

We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers. The integration with Active Directory is important to be able to see the complete directory from the phone or application, since one does not always remember the internal number of the person with whom you need to talk. The voice mail integrated with Outlook is very good because it allows you to reply from the mail, if the message was left by a colleague.

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Von Clawson

Senior Collaboration Engineer at Cochran, Inc.

Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users Having a single system including the routers and switches all from the same system gives ease of use. Using the phones was seamless and provided…

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Cisco Unified Communications mindshare

Product category:

As of July 2025, the mindshare of Cisco Unified Communications in the Unified Communications category stands at 14.9%, up from 13.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Communications

Key learnings from peers

Valuable Features

"Cisco supports third-party gadgets, including workforce management systems."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"The Click to dial feature was one of the most important features for the customer."

Room for Improvement

"Sometimes, minor temporary issues can arise while updating the servers."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Unified Communications Buyer's Guide for additional reliable information.

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Top industries

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Computer Software Company

13%

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Government

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Real Estate/Law Firm

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Comms Service Provider

Energy/Utilities Company

Recreational Facilities/Services Company

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Hospitality Company

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Retailer

Construction Company

Renewables & Environment Company

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International Affairs Institute

Outsourcing Company

Program Development Consultancy

Wholesaler/Distributor

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Cisco Unified Communications customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images