Service and Support
Boomi AtomSphere API Management customer service is helpful and responsive with a strong community and paid technical options. Users express satisfaction but note some delays due to time zone differences. Support is customer-friendly, offering L1 assistance first. Some users feel support can be repetitive and lacks ownership in resolving connection errors. Ratings vary, with some giving seven out of ten, while others rate it lower, requesting improvements in handling complex issues.
Deployment
Boomi AtomSphere API Management's setup is generally straightforward and easy. Some users find it complex, requiring a team for deployment with CICD and DevOps. Many value its cloud-based nature for hassle-free upgrades. Multiple teams highlight the need for network compliance, security, and data governance. The initial setup, involving Boomi Atom runtime installation and port configuration, can be accomplished within a week, with its complexity affecting deployment speed and team size requirements.
Scalability
Boomi AtomSphere API Management is scalable both vertically and horizontally, handling large volumes of data effectively for organizations. It supports multiple runtime environments and connects numerous external data providers and business partners. Some find its scalability limited, especially as integration complexities grow, which challenges less experienced developers. However, many view it as suitable for large enterprises, with significant user adoption, though integration development might require refinement. Scalability opinions vary among different users.
Stability
Boomi AtomSphere API Management is recognized for its stability. Users mention its capacity to handle queued data, especially in scenarios involving sensitive information. Despite isolated issues, such as system crashes due to data logs or Windows patches interfering with service continuity, it is largely rated highly, with many scoring its reliability at eight to nine out of ten. AtomSphere is also noted for being stable and scalable.