The best features Automation Anywhere AI Agent offers include OCR and reading the OCR. I personally felt the OCR technology was one of the best features that Automation Anywhere had. At that time, I was also competing with UIPath, and UIPath was struggling with this particular requirement. The top features that stand out include the AI logic and autonomous decisioning. It was not just the data extraction, but the AI agent interpreted the data, decided, and acted upon it based on policies. Reading natural language was another valuable feature that I loved. Users can interact using plain language through chat, email, or ticketing. For example, a user could ask to help with all POs valued more than half a million dollars where approval is pending. AI-driven document processing was definitely valuable, as OCR and semantic understanding were very good. The system was able to handle invoices, contracts, bank statements, and delivery receipts. Self-learning was another thing which I would talk about, as the system was good enough to learn itself and improve the accuracy over time. The self-learning aspect of Automation Anywhere AI Agent is significant. Nowadays, it is not a big thing because all the AI tools are doing it. However, when I was promoting it or being part of the implementation, what it really meant to me is that it was not unsupervised AI randomly changing behavior. It was guided learning from outcomes into workflows. The system observed how humans resolved exceptions and got better at doing the same next time. When a ticket or case was received and the knowledge facts did not have the response, a human intervened and responded with the right resolution. The system was smart enough to understand the resolution and update the knowledge fact, so the matching logic got smarter without new rules. Exception recommendations became more relevant. The system was also able to understand vendor and counterparty behavior modeling. There are many things, not just one, but a lot of things which can always be talked about.
