Service and Support
Amazon Cognito customer service receives mixed impressions. Some find support efficient and satisfactory, with proper communication channels and a rating of eight or nine out of ten. However, accessing contact information can be difficult. Experiences vary, with some relying on extensive documentation, finding technical support adequate but improvable, and noting that paid support is necessary for certain issues. Others have not needed support, making varied feedback likely related to individual experiences and needs.
Deployment
Amazon Cognito's initial setup is generally easy and takes 15-30 minutes, though complex environments extend the time. Users highlight the importance of documentation, noting that while dependencies and integrations add complexity, configuration is straightforward. There is appreciation for Terraform deployment. Some suggest standard templates for easier setup. Ratings vary, with some finding it simple and others acknowledging a learning curve. Configuring Cognito is manageable and customizable.
Scalability
Amazon Cognito demonstrates mixed scalability experiences. Some find it highly scalable, particularly for applications with increasing usage, while others report challenges with backend scalability and cost escalations. Many rate its scalability between seven and ten, citing positive handling of growth. Organizations with thousands of users report effective scalability, although concerns exist about moving users between accounts. Many find it satisfactory within their existing systems, noting readiness for more extensive testing.
Stability
Amazon Cognito receives mixed feedback on stability. Some users rate it high for being stable and reliable, without experiencing downtime, data loss, or security issues. Others highlight challenges when integrating, particularly with native and iOS applications, mentioning differing performance and behaviors. Ratings vary from seven to ten out of ten. While many report no issues, some see room for improvement. Stability is critical for maintaining user data integrity.
