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Parth Solanki - PeerSpot reviewer
Founder & CEO at a tech services company with 1-10 employees
Real User
Jan 3, 2023
Useful OTP and email validation, and highly scalable
Pros and Cons
  • "The most valuable features of Amazon Cognito are OTP validation and email validation."
  • "The secure authentication of Amazon Cognito has benefited our company. We were previously using legacy signup systems."

What is our primary use case?

We use Amazon Cognito when we need to write the last code and then we don't need to worry about user security and data.  Amazon Cognito handles all the security, such as OTP and email verification. It does not require a lot of code to do a lot of things. It only requires a click with the mouse, it is plug-and-play. Additionally, you can customize your design. The functionality you need is verifying emails, secure data passwords, and encrypted passwords. All of the user data is saved into the Cognito pool.

How has it helped my organization?

The secure authentication of Amazon Cognito has benefited our company. We were previously using legacy signup systems.

What is most valuable?

The most valuable features of Amazon Cognito are OTP validation and email validation.

What needs improvement?

Amazon Cognito can improve by having documentation verification.

Buyer's Guide
Amazon Cognito
December 2025
Learn what your peers think about Amazon Cognito. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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For how long have I used the solution?

I have used Amazon Cognito within one year.

What do I think about the stability of the solution?

When you integrate there can be some stability challenges. For example, if you use Amazon Cognito for the rest APIs you need to generate a token. 

I rate the stability of Amazon Cognito a seven out of ten.

There are many aspects of the solution that can improve.

What do I think about the scalability of the solution?

Amazon Cognito is highly scalable.

I rate the scalability of Amazon Cognito a nine out of ten.

Which solution did I use previously and why did I switch?

We did not use another solution prior to Amazon Cognito. We did coding manually.

How was the initial setup?

When implementing Amazon Cognito it is always important to study the documentation.

You need to do some configuration in Amazon Cognito which will generate a form. You can customize the UI and it will generate a link so you can directly use it. Additionally, they provide a plug-and-play code that whenever you create a Cognito they guide you.

I rate the initial setup of Amazon Cognito an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The price of Amazon Cognito is low. The pricing model is based on the users.

I rate the price of Amazon Cognito a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Arif Azim - PeerSpot reviewer
Senior Engineering Manager at a comms service provider with 1,001-5,000 employees
Real User
Dec 25, 2022
Highly flexible, useful triggers, but concise use case data limited
Pros and Cons
  • "The most valuable features of Amazon Cognito are the pre and post-token generation, and the different Cognito triggers. It has lots of functionality and flexibility."
  • "Cognito triggers can improve by providing more direct use cases rather than giving a white paper. A white paper is not at all interesting, it has too many details. It would be a benefit to provide a smaller document that is summarized. The smaller version would bring microdata, macro data is not helpful."

What is our primary use case?

We use Amazon Cognito for implementing SSO for Azure ready, Okta, or Oczero.

How has it helped my organization?

Amazon Cognito has helped improve our organization by unifying a lot of cross-functional SSOs under one umbrella. It has helped us cover all the different use cases. Our customers are passing through an Amazon Cognito gateway rather than a different hybrid or isolated provider.

What is most valuable?

The most valuable features of Amazon Cognito are the pre and post-token generation, and the different Cognito triggers. It has lots of functionality and flexibility.

What needs improvement?

Cognito triggers can improve by providing more direct use cases rather than giving a white paper. A white paper is not at all interesting, it has too many details. It would be a benefit to provide a smaller document that is summarized. The smaller version would bring microdata, macro data is not helpful.

For how long have I used the solution?

I have been using Amazon Cognito for approximately one year.

What do I think about the stability of the solution?

I rate the stability of Amazon Cognito a seven out of ten.

What do I think about the scalability of the solution?

The scalability of Amazon Cognito is good.

We develop software for many customers and have many users who use this solution. There are approximately 5,000. We plan to increase our usage in the future.

I rate the scalability of Amazon Cognito a seven out of ten.

How are customer service and support?

I have not used the support for Amazon Cognito. However, I heard they are good.

Which solution did I use previously and why did I switch?

We have not used another solution prior to Amazon Cognito.

How was the initial setup?

We use Terraform for the deployment and it takes approximately 15 to 30 minutes for a typical deployment.

There are a lot of different steps that need to be taken for the implementation, there are other dependencies. At the beginning levels, it takes anywhere from 15 to 30 minutes. In a more complex environment, it takes more than an hour to two hours if you try to have a one-nightly build and everything bypassing through automated test assets and the different syntax. If you have many different elements involved it takes longer than two hours.

I rate the initial setup of Amazon Cognito a seven out of ten.

What about the implementation team?

We have two people that do the deployment of the solution.

What was our ROI?

The return on investment we have received has been good. The solution has saved us a lot of time.

What's my experience with pricing, setup cost, and licensing?

The price of Amazon Cognito is expensive. We are on an annual subscription.

I rate the price of Amazon Cognito a two out of ten.

Which other solutions did I evaluate?

We evaluated Keycloak and we found Amazon Cognito was a better option in terms of changes.

What other advice do I have?

We use one developer for the maintenance of the solution.

I rate Amazon Cognito a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon Cognito
December 2025
Learn what your peers think about Amazon Cognito. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
Erik Aceiro - PeerSpot reviewer
Solutions Architect III at a energy/utilities company with 1,001-5,000 employees
Real User
Dec 19, 2022
Good integration with AWS services but not feasible for B2C because MFAs are nonexistent
Pros and Cons
  • "The solution is proto connective and integrates well with other AWS services."
  • "The MFA related to the solution's side is nonexistent."

What is our primary use case?

Our company has been using the solution to determine proof of concept for a project that is large-scale with over one million users. Through experimentation, we have found that some things work well and some things have issues.  

We have 300 engineers using the solution but have determined our project cannot go to production because there are unresolved issues with B2C multifactor authentication. 

What is most valuable?

The solution is proto-connective and integrates well with other AWS services. 

The solution can be useful for small-scale, machine-machine projects. It can provide one kind of language that is the same for all connection partners. 

What needs improvement?

The developer experience for mobile apps is terrible. Documentation is very poor and it is difficult to read the documents available to put things into practice. Our team has issues finding information related to using the solution. 

SDK and libraries available for mobile apps are terrible. For example, if you use MFA to migrate one user from your database to the pool, you need to use Lambda functions or other methods in AWS to get the solution enabled. 

It is extremely difficult to put a very, very scalable project into practice. Our team doesn't think you can use the solution for B2C on a large scale. We thought the solution would provide an agile experience but it does not. 

The solution needs to keep a history of passwords. For example, you should be able to check if customers used the same password in the past when connecting to a company by username and password. This type of feature is a must for our project. 

The MFA related to the solution's side is nonexistent. MFA should occur on the Facebook or Google side and also on the solution's side. This is a big problem because we have wallets, credit cards, and sensitive data stored for each customer. One layer of security is totally missing. 

For how long have I used the solution?

I have been using the solution for three months. 

What do I think about the stability of the solution?

The solution does not seem stable because it performs and behaves differently for native and iOS apps. I cannot say the solution is stable for any one application. 

What do I think about the scalability of the solution?

Scalability is not so good so it is difficult to scale to future users. The solution works for some custom development but the backend needs to be more scalable. It does not seem that the solution is scalable in terms of features from both the backend and production sides. 

How are customer service and support?

Technical support is good so I rate it a five out of ten. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is pretty easy but production is difficult. 

What about the implementation team?

Our team implemented the solution in-house. We have many teams so once we implement, other teams can do orchestration because we have a DDG domain-driven approach. You can see a vertical deployment in production even if teams are working independently. 

Ongoing management is handled by five engineers. 

What's my experience with pricing, setup cost, and licensing?

The pricing is not so bad, so I rate it a two out of ten. 

Which other solutions did I evaluate?

The solution works pretty well for some parts of our project but not well for parts related to our customer. For example, we need B2C to connect a mobile app experience but have a lot of problems with multifactor authentication so we cannot put the solution to production. 

What other advice do I have?

You can use the solution for proof of concept or starting projects that do not have a lot of users. 

The solution will not work well for web apps or native applications that connect consumers in the end. It is not good for custom flows or the in-app experience. MFAs and social logins are not feasible with the solution. 

I rate the solution a five out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Full Stack and Cloud Engineer at a consultancy with 11-50 employees
Real User
Top 5
Oct 8, 2024
Reliable management and good user authentication with seamless verification features
Pros and Cons
  • "I appreciate Amazon Cognito's ability to scale with demand and its seamless user verification features."
  • "There is room for improvement in Amazon Cognito."

What is our primary use case?

I use Amazon Cognito for managing user authentication and access control within my projects.

What is most valuable?

I appreciate Amazon Cognito's ability to scale with demand and its seamless user verification features.

What needs improvement?

There is room for improvement in Amazon Cognito. 

For how long have I used the solution?

I have been using Amazon Cognito for an unspecified duration.

What do I think about the stability of the solution?

I have not faced any stability issues with Amazon Cognito. It has been stable with no breakdowns or significant bugs.

What do I think about the scalability of the solution?

Amazon Cognito provides effective scalability with its features allowing growth.

How are customer service and support?

The support from Amazon is satisfactory, including their response time and knowledge.

How would you rate customer service and support?

Neutral

What other advice do I have?

Overall, I'm satisfied with Amazon Cognito and would recommend it to others.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO & Chief Architect at a consultancy with 1-10 employees
Real User
Nov 29, 2023
Provides efficient custom onboarding and multi-factor authentication features
Pros and Cons
  • "They offer a permission tool to help us manage multi-factor authentication."
  • "Amazon Cognito’s UI needs improvement while onboarding new users."

What is our primary use case?

From an architectural perspective, we use Amazon Cognito for mobile application’s custom onboarding and SDKs to authenticate the users through the gateway.

What is most valuable?

The product is valuable for saving time and provides the convenience of not building user management and authentication systems from scratch. They offer a permission tool to help us manage multi-factor authentication.

What needs improvement?

Amazon Cognito’s UI needs improvement while onboarding new users. We have to select multiple parameters that require research. This process could be simplified.

What do I think about the stability of the solution?

I rate the product’s stability an eight out of ten.

What do I think about the scalability of the solution?

We have developed the product for more than 10,000 end users.

How was the initial setup?

The initial setup requires working on many features. It would be better to provide a standard template for an easier process. There could be an option to create templates as per requirement.

What's my experience with pricing, setup cost, and licensing?

The product is relatively inexpensive compared to other tools. The scalability, usage, and computing are affordable. I recommend it from a cost point of view.

What other advice do I have?

I recommend Amazon Cognito to others and rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alexander Sabogal - PeerSpot reviewer
Chief Information Technology Officer at a tech services company with 11-50 employees
Real User
Dec 7, 2022
Data synchronization solution used to integrate with financial services and external partners that is easy to setup
Pros and Cons
  • "This is a scalable solution. If our app or general usage increases, this solution can support it."
  • "In a future release, we would like to have different methods to validate the characteristic of a user. For example, we would like to use biometric data to analyze the behavior of users."

What is our primary use case?

We use this solution in integrate with different partners and financial services. It is a good solution but we need more training help us to discover and explore all of its features. 

We have 500 users making use of it. 

What needs improvement?

The cost of this solution is high when used by many people in an organization. In a future release, we would like to have different methods to validate the characteristic of a user. For example, we would like to use biometric data to analyze the behavior of users.

For how long have I used the solution?

I have been using this solution for three months. 

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution. If our app or general usage increases, this solution can support it. My main concern with this kind of scaling is that the cost increases significantly on a monthly basis. 

How was the initial setup?

The initial setup is straightforward. It is easy review the documentation and complete the implementation. We needed three engineers for this setup.

What's my experience with pricing, setup cost, and licensing?

We pay $600 monthly per user for licences and there are no other additional costs. 

What other advice do I have?

My advice to others would be to review the business model and the cost, and understand the different products in the lifecycle of transactions end to end. This will assist in calculating the cost of the platform over time. It's very important to understand the business model, the different tools that can be used and to analyze the transactions end to end.

I would rate this solution an eight out of ten. The main reason for this rating is that I am not familiar with all of its components and features. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Grijesh Maurya - PeerSpot reviewer
Distinguished Engineer & Senior Technical Architect at a media company with 10,001+ employees
Real User
May 1, 2022
Data synchronization solution with competitive pricing and good premium support
Pros and Cons
  • "The federation is one of the most efficient features as the pricing is competitive."
  • "The ease and simplicity of integration could be improved when using this solution. When using Okta, scope is a single endpoint with a parameter as a scope. In the Cognito for each scope, there is a separate endpoint."

What is our primary use case?

We use AWS Cognito for authentication and authorization of our system. We use Cognito alongside Okta. Because of the high cost of Okta, we have a hybrid model of both solutions. 

What is most valuable?

The federation is one of the most efficient features as the pricing is competitive.

What needs improvement?

The ease and simplicity of integration could be improved when using this solution. When using Okta, scope is a single endpoint with a parameter as a scope. In the Cognito for each scope, there is a separate endpoint.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

We are premium customers of AWS, so we get support in a very efficient way.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is good compared to other solutions on the market. 

What other advice do I have?

I would recommend Cognito for users who are already AWS customers. Cognito will provide inbuilt authentication on operation for those services and capabilities in a cost-efficient manner.

I would rate this solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andre Kapp - PeerSpot reviewer
Snr. Developer at a financial services firm with 51-200 employees
Real User
Top 5
May 15, 2024
The multi-factor authentication setup needs to be improved
Pros and Cons
  • "The multi-factor authentication setup has room for improvement."
  • "You need to evaluate the export users. The multifactor authentication, much less this room for improving the configuration setup of that."

What is our primary use case?

We use it as a dedicated solution. We use it to authenticate our web applications.

What is most valuable?

Setting up groups is easy, as well as assigning users to groups. 

What needs improvement?

You need to evaluate the export users. The multi-factor authentication setup has room for improvement.

For how long have I used the solution?

I have been using Amazon Cognito for three years. 

What do I think about the scalability of the solution?

It is a scalable solution. 

How was the initial setup?

The initial setup is not straightforward.

What other advice do I have?

I would rate the overall solution a four out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: December 2025
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Buyer's Guide
Download our free Amazon Cognito Report and get advice and tips from experienced pros sharing their opinions.