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ZAPTEST Reviews

Vendor: ZAPTEST
4.2 out of 5
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What is ZAPTEST?

ZAPTEST is software test automation solution for testing applications cross-platform. ZAPTEST allows testing any GUI based software on any modern OS mobile or conventional that includes iOS; Android; WinMo; Blackberry; Windows; Mac; and Linux. ZAP 1Script technology allows users to script test procedure once and execute it on any correspondent application on any platform and environment. ZAP MultiRun technology offers execution of the same test script on multiple workstations and mobile devices at once, and expedites time to test execution. zapFARM offers mobile and conventional device management, by using distributed and multi-site devices and management of devices and users. ZAPTEST is software test automation solution for testing applications cross-platform. ZAPTEST allows testing of any GUI based software on any modern OS, mobile or conventional including iOS; Android; WinMo; Blackberry; Windows; Mac; and Linux, as well as supports testing of Agile and CI development. ZAP main technologies are ZAPTEST; ZAP-fiX; MultiRun; and zapFARM With over 15 years of industry experience implementing test automation processes ZAP also offers professional help to allows enterprises with testing best practices implementing ZAPTEST. Using ZAPTEST test automation teams reducing time to test development and maintenance, expedite test execution cross-platform and manage devices under test remotely within organization
Get the ZAPTEST Buyer's Guide and find out what your peers are saying about ZAPTEST, Tricentis Tosca, OpenText Functional Testing and more!
ZAPTEST is the #27 ranked solution in top Test Automation Tools and #29 ranked solution in top Functional Testing Tools. PeerSpot users give ZAPTEST an average rating of 8.4 out of 10. ZAPTEST is most commonly compared to Tricentis Tosca: ZAPTEST vs Tricentis Tosca. ZAPTEST is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 22% of all views.
Buyer's Guide
ZAPTEST
March 2026
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ZAPTEST mindshare

Product category:
Test Automation Tools
As of March 2026, the mindshare of ZAPTEST in the Test Automation Tools category stands at 1.1%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
ZAPTEST1.1%
Tricentis Tosca13.4%
OpenText Functional Testing6.5%
Other79.0%
Test Automation Tools

PeerResearch reports based on ZAPTEST reviews

TypeTitleDate
CategoryTest Automation ToolsMar 29, 2026Download
ProductReviews, tips, and advice from real usersMar 29, 2026Download
ComparisonZAPTEST vs Tricentis ToscaMar 29, 2026Download
ComparisonZAPTEST vs Katalon StudioMar 29, 2026Download
ComparisonZAPTEST vs Worksoft CertifyMar 29, 2026Download
Suggested products
TitleRatingMindshareRecommending
Tricentis Tosca4.113.4%96%113 interviewsAdd to research
OpenText Functional Testing4.06.5%87%98 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ZAPTEST excels in object detection and OCR functions, enabling rapid test creation and stability. It supports automation before application deployment, reduces scripting effort with one script multi-run technology, and allows testing on various platforms. It integrates with tools like JIRA and ALM, enables regression testing for complex systems like Oracle ERP, and offers extensive scripting capabilities with VBScript or JavaScript, including global parameter setting. Its OCR feature provides precise object identification.
  • "Customer service has been ZAPTEST's forte; very prompt and helpful."
  • "Customer service is excellent."
  • "Our ROI is 100%."

Room for Improvement

ZAPTEST lacks comprehensive documentation and updates lag behind rapid development. It supports only CSV data files and lacks features like multiple object repositories and regular expression support. Users find test results visualization limited and desire advanced options. Object repository functionalities, such as object copying and global repositories, need enhancement. Specific challenges include .NET object identification issues and cumbersome save functions. Users express a need for integrated load testing and more detailed help documentation.
  • "A few objects on the .NET platform are not getting identified precisely among similar objects."
  • "The save function should be fixed so that I no longer have to add a space to a step and then follow it with a backspace to reenable the save icon."
  • "I would say the test results features could be made more advanced with options like pie charts, graphs, etc. To be able to visualize the data would be helpful to us."

ROI

Their ROI from ZAPTEST is significant due to the elimination of a phase in the testing life cycle, saving a substantial amount of time and costs. Automation across various browsers and languages has been enhanced, reducing the need for frequent tester involvement. They no longer require testers multiple times each quarter, which contributes to maximizing efficiency and optimizing the return on investment. Overall, ROI reportedly reaches 100%.

Pricing

ZAPTEST offers competitive pricing, particularly appealing to enterprises seeking cost-effective solutions. Users highlight significant savings compared to other products; unlike HP, there's no hefty upfront cost or increasing annual support fees. ZAPTEST's reasonable pricing allows enterprises to explore various modules like performance testing. The licensing structure is deemed competitive, and the option to evaluate ZAPTEST for free is available, further enhancing its appeal as a financially attractive option.

Service and Support

ZAPTEST excels in customer service and technical support, with rapid implementation of suggested features and direct involvement from top management. Their support team is highly efficient, often resolving issues promptly and offering continuous availability through WebEx. Customers appreciate the opportunity to purchase dedicated support hours for additional assistance and on-site visits. Feedback is actively incorporated, enhancing their nimble approach to customer needs. Many consistently express high satisfaction, emphasizing the team's responsiveness and dedication.

Deployment

ZAPTEST's initial setup is generally straightforward and manageable, with some finding the license server setup slightly challenging but ultimately not problematic. Some note a lack of utility functions compared to QTP/UFT and caution about its limited support for descriptive programming and regular expressions. Users often use telephone support or online videos to streamline the process. Once familiar with the system's capabilities, setting up test cases becomes simpler.

Scalability

Users express satisfaction with the scalability of ZAPTEST. Organizations report no issues after implementing a ZAPTEST license server and acquiring sufficient licenses. They consistently note seamless scalability without encountering challenges. ZAPTEST is praised for efficient handling of scalability needs, meeting expectations with ease and stability.

Stability

In earlier versions, users encountered lock-ups and memory leaks, but these issues seem resolved now. No current problems have been reported, with stability considered satisfactory by most. Users noted great improvement, especially with version 15.0.75, though there were instances where ZAPTEST crashed, which accounted for 2% of the usage. Stability issues experienced in earlier versions have significantly diminished, giving users a more reliable experience in ZAPTEST's latest iterations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ZAPTEST Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Manufacturing Company
22%
Healthcare Company
10%
Outsourcing Company
10%
University
7%
Construction Company
6%
Computer Software Company
6%
Consumer Goods Company
4%
Financial Services Firm
4%
Government
3%
Aerospace/Defense Firm
3%
Recreational Facilities/Services Company
3%
Legal Firm
3%
Educational Organization
3%
Wholesaler/Distributor
1%
Insurance Company
1%
Marketing Services Firm
1%
Performing Arts
1%
Real Estate/Law Firm
1%
Renewables & Environment Company
1%
Retailer
1%
Transportation Company
1%
Leisure / Travel Company
1%
Comms Service Provider
1%

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ZAPTEST customers

AT&T, Ally Financial, Inc. Standard & Poors, Comcast, Boeing Employee Credit Union, Nordstroms, Bank of New Zealand, Aviva France, Delta Airlines, First National Bank of South Africa, Leukemia & Lymphoma Society, American Well, SuperValu, 24 Hour Fitness, Inc., Lexis Nexis, Cspire Wireless, GE Intelligent Systems, Accenture, Shelter Mutual Insurance, Agco

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Product Categories

Product Categories
Test Automation Tools
Functional Testing Tools

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ZAPTEST Reviews Summary
Author infoRatingReview Summary
System engineer at a tech services company with 10,001+ employees4.0I find ZAPTEST valuable for pre-deployment test automation from UI mock-ups, saving time and money via early, multi-platform testing. Its visual approach is strong, but setup requires skilled staff and it lacks regex support.
Senior Automation Engineer at a financial services firm with 10,001+ employees3.5ZAPTEST's OCR feature was game-changing for object identification, allowing me to automate challenging applications. I experienced some .NET identification issues and desire better documentation, but customer support is exceptional.
Quality Assurance and Release at a government with 51-200 employees4.5We find ZAPTEST excellent for automating regression tests, especially with Oracle ERP and old Java, significantly reducing turnaround. Its scripting flexibility and responsive customer service surpass previous solutions like HP UFT, although a global object repository is needed.
Quality Services Contractor at a insurance company with 51-200 employees4.5I appreciate its multi-device testing and mobile app regression, with easy setup and 100% ROI. While I desire better test result visualization, their 10/10 efficient, responsive support teams are excellent.
Enterprise Architecture at a local government with 1,001-5,000 employeesAfter switching from expensive HP products, I found ZAPTEST significantly reduced testing time and costs, enabling faster production cycles. Their excellent support even developed a free load testing plugin, making them a valuable and responsive partner.
Lead Automation Engineer at a healthcare company with 10,001+ employees4.0I'm very satisfied with this product; it automates difficult features early, even from mock-ups, where others failed. Setup is easy, it's stable, and support is phenomenal. My only request is for more data file types than CSV.
ITG2 at a tech services company4.5We find this product automates any program with excellent object detection and OCR, making testing faster and more stable. Customer service and tech support are superior, though documentation struggles to keep pace with rapid updates.