What is our primary use case?
My main use case for AnyDesk is remote access to help clients remotely.
A specific example of when I used AnyDesk to help a client remotely is when a client was not able to navigate through our software or the system that they were using. I used AnyDesk to connect to them remotely and I was able to show them how the system works.
AnyDesk has been helpful for me when working with my colleagues. Whenever I have a junior colleague that I need to show how our system is developed from my computer, I am able to connect to them and they are able to see what I am doing from my end.
What is most valuable?
The best features that AnyDesk offers in my experience are the remote control and remote access.
Those features are valuable to me because of the ease in how you connect remotely without necessarily installing AnyDesk on your computer. You just download the application, open it, and it gives you your address. You share this with your colleague or client, and then in just one click you are connected.
Another feature I appreciate about AnyDesk is security. If you are trying to do something that requires administrator rights of the computer that you are working on, it will alert you and request that the person on the other end accept the operation that you are doing. That security feature is excellent.
AnyDesk has positively impacted my organization by helping us provide timely help to our clients. This reduces costs because we do not have to travel to the client to help them. I can connect remotely and help someone in a timely manner.
I can share a specific outcome where, now that we have more than one hundred clients that we help, I estimate we have saved more than one hundred thousand dollars.
What needs improvement?
An improvement I would like to see for AnyDesk is that the free package has quite a limitation that comes with many advertisements once you exhaust the number of connections. I wish they would consider making it longer in terms of usage before those advertisements appear. The advertisements are somewhat annoying.
Another needed improvement might be regarding the interface. If they could improve the interface by providing more actions or more activities, that would be beneficial.
For how long have I used the solution?
I have been using AnyDesk for more than four years.
What do I think about the stability of the solution?
AnyDesk is stable for me, and I have not experienced any issues with crashes or downtime.
What do I think about the scalability of the solution?
AnyDesk's scalability is effective as it has been able to grow with my organization's needs.
How are customer service and support?
The customer support for AnyDesk is helpful. When I write them an email, they respond. I can say they are helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before AnyDesk, we used Windows Remote Access.
What was our ROI?
I have seen a return on investment with AnyDesk as it has saved us time and money, and the workforce needed has also been reduced. We have saved a lot through AnyDesk.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for AnyDesk is that it is affordable.
Which other solutions did I evaluate?
Before choosing AnyDesk, we did not evaluate other options as AnyDesk was recommended to us by a friend, so we switched to it and it was our choice.
What other advice do I have?
I would recommend AnyDesk one hundred percent. I would rate this review a nine out of ten.
