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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Ubiquiti WLAN?

Please share with the community what you think needs improvement with Ubiquiti WLAN.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
14 Answers
Innocent Kurehwa - PeerSpot reviewer
Wireless Technician at a tech services company with 51-200 employees
Real User
Top 5
06 July 22

Ubiquiti WLAN only supports 2.4GHz Wi-Fi radio and would be improved by including support for 5GHz.

Managing Director at ProcessDrive India
Real User
Top 20
06 June 22

I cannot recall coming across any missing features. It already has so many to work with. When I started to upgrade, the controller for Unbuntu was really struggling to start up, however, that has since been solved.

General Manager at a tech services company with 1-10 employees
Real User
05 April 22

I'm just looking around, as I take over the position in the company. I haven't evaluated the different solutions in detail. I need more time to see if there are items I do not like. The statistics you can get on it are a bit limited from what I have seen so far.

System & Network Administrator at a tech services company with 11-50 employees
Real User
Top 5
24 January 22

The stability isn't so good. I didn't find it very stable due to the fact that we have had troubles with them every once in a while. The main problem we encounter is that sometimes when we struggle, it's due to the fact that the equipment is always looking for the controller. When the controller is not there, not detectable, the equipment is unavailable, and the connection is not available. When that happens, the users are complaining. There seems to be a drop in service sometimes. It's definitely a reliability or stability issue we face.

Network Communication Solutions Manager at IT Solutions N.V
Top 5
03 November 21

Ubiquiti lacks troubleshooting tools. For example, there aren't tools that your clients can use to gather input on the AP itself. There's no visibility in the application layer or reporting. It doesn't have a lot of management features.

Henrique Barjas - PeerSpot reviewer
Infrastructure Manager at a energy/utilities company with 201-500 employees
Real User
Top 10
13 September 21

For me there is little room for improvement on my scenario, I have never used cloud solutions or had a glance on it. The improvement I see right now as a good feature is firmware related, if I were able to re-firmware my legacy/old Ubiquiti AP's with a generic new firmware, this would definitely extend the life-cycle of my older assets that still work smoothly, It would allow me to avoid some hardware expenses within years and keep my environment up-to-date. Another nice improvement for this would be a seamless integration with PowerBi from Microsoft to generate dashboards and aggregate the info on Infrastructure reports easier.

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Managing Member at Pender & Associates
Real User
Top 5Leaderboard
06 July 21

The new user interface could be improved - some of the features in the old UI are missing in the new UI.

DImo Dimov - PeerSpot reviewer
R&D Engineer IC Design at inLab Ltd
Top 5
20 April 21

I think the coverage could be increased.

Owner at Platinum I.C.T.
Real User
Top 20
05 February 21

Room for improvement could likely happen in small areas. Largely we're happy with the product, however, the firmware deployments could maybe be managed a little bit differently. I would like it if there was a better way of integrating the hotspot manager into payment gateways. When you run a desk metric, it would be nice to have integration into payment gateways so people can buy bandwidth themselves, on your wireless network.

Senior Manager Infrastructure at a tech services company with 1,001-5,000 employees
Real User
04 February 21

The support needs improvement. The official support is kind of complex. It's not that straightforward compared to Cisco and Aruba. Their support is probably so much better. That's one of the reasons I'm looking for an alternative solution. You may find a lack of features compared to Cisco, or other options. For example, on Cisco or Aruba you've been able to find the Wi-Fi 6 access point for a long time now. If you have set up a new solution, you probably will look for something with Wi-Fi 6 coverage. Ubiquiti at that point didn't have it. Now they have it. I checked their website and they do have Wi-Fi 6 support. However, it's clear that they are behind on some pretty standard aspects. If you're talking about enterprise-level coverage, you likely have many locations. Ubiquiti can handle this, however, it's a bit complicated. To compare another solution, Meraki cloud has a cloud controller. Ubiquiti has a cloud controller, however, it requires some other stuff and probably an appliance that you need to have in order to have this centralized solution control. Cisco is more straightforward and easier to manage at this point. If you were to compare solutions in general, Cisco is a step forward. Again, there are no big differences. It's just these minor details. However, overall, it makes a difference, depending on your requirements. When I started to compare other solutions it was due to the fact that I do have technical issues with this product. There seems to be interference between the channels of the solutions. What I was told is that Ubiquiti can set up the channels automatically in order to avoid interference between channels, especially on 2.4 large coverage. That's fine, however, I heard that Cisco, for example, does have the option to do it automatically for APs. If there's a conflict between channels, and interferences become a big issue on your network, they will automatically adjust. That feature is not available on Ubiquiti. That is probably one of the reasons why I do have some technical issues regarding the overall experience.

Ravikumar Subbiah - PeerSpot reviewer
IT MANGER PAN-INDIA at Escon Elevator Private Limited
Real User
Top 5
23 January 21

There are some connectivity issues that need to be resolved. Additionally, the frequency has to be improved.

Owner at a consultancy with 1-10 employees
Real User
Top 5Leaderboard
08 October 20

The downside is the interface changes, where they are constantly doing firmware updates. I often felt like I was being pushed into updates, in spite of it already working. In my mind, it also raises a red flag because you have to wonder why they keep changing the firmware. You can decide to ignore the update, but then if you move the access point then it will update automatically anyway. This is a little bit of control that you give up. So, while it is easy to deploy, all of these things that happen in the background make me uncomfortable.

System & Network Administrator at a tech services company with 11-50 employees
Real User
Top 5
03 June 20

This is not a simple solution like you might find with other vendors. There could be some improvement with the updates and it requires a special environment to manage the Ubiquiti device. You cannot manage a device without the environment. You need to understand the architecture, the environment, and the management of the device which is somewhat complicated. It's not something that anyone can do. Another issue is that there's no option to take another device, say a second PC or a mobile phone, and try to manage the environment. It's only the initial device that can be used and you need to continue with that. If you wish to change a device, it requires reconfiguration from scratch. I think this is a negative in the solution. Even with this issue it's still a good solution.

Nguyen Nhan Tuan - PeerSpot reviewer
Group Head at VNMC
Real User
16 April 20

The strength of the signal from the access points could be improved.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Nov 02, 2021
See 1 answer
02 November 21
We researched Ubiquiti and Aruba when looking for a WLAN solution. Ubiquiti offers good WLAN access both indoors and outdoors. It provides an enterprise-level WIFI while remaining cost-effective. Ubiquiti is a good option for small or medium businesses. Ubiquiti WLAN is easy to set up and manage. There are different options for the monitoring software - you can use their cloud dashboard or their free controller from a computer. We especially liked the interface, as it is user-friendly. The controller enables us to deploy and reboot APs, manage wireless passwords, and provide visibility over connected devices and networks. The logs are not easy to interpret, though. The support for Apple devices is not great, either. One of the biggest issues is the lack of effective support. I suggest you turn to community forums if you have any problems. Aruba Instant Wi-Fi Access Points is a good option for companies looking for solutions covering corporate and BYOD networks. It is easy to deploy and very stable. Aruba provides a robust and resilient connection across locations without having interruptions. The system can manage a large number of connections. Another advantage is the ease of integration for Identity Management devices. We found Aruba to be highly reliable and redundant. Additionally, it was fairly easy to scale up. That being said, it takes time to get used to administration from the UI. As for the downsides, the APs don’t include chargers. In addition, the documentation and knowledge base is scarce, and the technical support is not the best. Conclusions Ubiquiti provides a good, cost-effective, and reliable WLAN option. However, if your WLAN needs are dynamic - for instance, if you have a sudden increase in demand - Aruba is a better choice because of its scalability.
PeerSpot user
Systems Engineer at FTD India
Feb 15, 2018
The software developers in the organization should connect to wireless access points for internet by their active directory credentials. Is that possible with Cisco WLAN?
See 1 answer
PeerSpot user
IT Network Specialist / Project Manager / IT Environment Architect
15 February 18
Yes, it is totaly possible!!!
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