2021-02-08T13:46:41Z

What needs improvement with Infor LN?

Miriam Tover - PeerSpot reviewer
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16 Answers

JS
Real User
Top 20
2023-12-29T11:31:30Z
Dec 29, 2023

Performance could be better. Another major area of improvement is customer service and support.

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Haridas Narayanan - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-07T09:17:54Z
Nov 7, 2023

The user interface is not very intuitive for newer users. The reporting functionality is effective but the presentation is outdated and requires modification for a more modern and user-friendly experience.

Dietmar Müller - PeerSpot reviewer
Real User
Top 10
2023-10-17T08:26:33Z
Oct 17, 2023

My company has operations in different locations across the world. In my company, we only need HR software, and it is something that is not provided to us here in Germany by Infor. I have to look for other HR software products available in Germany. In general, the HR-related part of Infor LN doesn't work properly in Germany, making it an area that requires improvement.

ZT
Real User
Top 20
2023-09-18T14:33:00Z
Sep 18, 2023

One area that could be improved in Omada Access Points is team communication. It is important because we use various collaboration systems like Outlook, Atlassian Jira, and Confluence. Integrating these systems more effectively would be great. A big system like Infor LN should have excellent tools for this, including better data linking and planning capabilities.

S Solomon Kumar - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-03-31T11:44:00Z
Mar 31, 2023

The tool is expensive. It needs to refine its planning details.

RP
Consultant
Top 20
2023-03-09T22:03:14Z
Mar 9, 2023

Regarding areas for improvement within the solution, I would say that the solution's asset management and quality management need attention. Regarding features I would like to see included in the next release of this solution, HRM capabilities should be a priority since Infor LN is an ERP solution. While other ERPs provide HR functionalities, such as payroll for salary calculations, Infor LN currently lacks these capabilities. In Infor LN, the existing add-on comes under a different package and a different product altogether, requiring integration. Therefore, enhancing or developing HR application functionalities within Infor LN would make it a complete solution. In short, the next release of the solution should include features that can help improve the human resource management process.

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Fuat Yazicioglu - PeerSpot reviewer
Consultant
Top 10
2023-01-19T15:59:45Z
Jan 19, 2023

I would like to see the CRM improved. I would also like to see a supply chain management feature.

Ilias Jemili - PeerSpot reviewer
Real User
Top 5
2022-12-01T14:58:08Z
Dec 1, 2022

It's not that intuitive. Sometimes it can be a bit of a counterintuitive situation, meaning you are expecting to find certain options or parameters in some places, and yet they are not there. You have to go through a whole different path that doesn't make sense. Their menu is so chaotic it confuses people. They should ease up on the setup of the roles. They should make it much easier to access that area.

RENATOESPOLADORE - PeerSpot reviewer
Reseller
Top 10
2022-08-23T09:11:52Z
Aug 23, 2022

The finance model within this solution does not have very strong reporting functionality, which I would like to see improved. The AI prediction feature of the solution also needs to be developed.

RP
Consultant
Top 20
2022-06-27T16:25:00Z
Jun 27, 2022

The freight management module is a bit complex and can be improved. It can be simplified to make processes and navigation less complicated. I would also like to see some HR-related activities in the modules for this solution. For example, the HR payroll module is one where the wages and salary should get triggered based on the leave applications.

Jorge Saraiva - PeerSpot reviewer
Real User
2022-02-22T18:52:00Z
Feb 22, 2022

From a technical perspective, LN needs to work on customization and integration. It's fairly expensive for many clients to migrate from a customized private solution to the cloud. Infor needs to improve the cloud solution to make the migration from the on-prem customized solution faster and smoother. Otherwise, many clients will find it difficult or expensive to do.

DM
Real User
2022-02-16T17:45:09Z
Feb 16, 2022

Our clients don't like the relationship with Infor, which is the manufacturer of the product. They don't like the commercial relations with the sales team and things like that. Information that comes from the company isn't helpful for Spanish customers. They don't bother about this market. Infor seems to think that this market is too small to support. From a customers' perspective, Infor LN covers most of the processes in the company, but sometimes, they have to choose other tools because of the functionality or the cost of the Infor solution. It covers the core functions of the company—such as financial, operations, logistics, and so on—very well, but it doesn't cover some parts such as invoices, digitization, etc.

AE
Real User
2022-01-05T07:13:03Z
Jan 5, 2022

The interface can be difficult sometimes. I need to apply a bar code system, such as business intelligence and user interface tools. The user has to be a technician sometimes to use it.

PJ
Real User
2021-11-22T23:42:07Z
Nov 22, 2021

Infor is not very much into the market as of yet, which means that its products are not public to date and this precludes students' ability to learn about the Infor products on their own. This translates into a shortage of resources and available information on the internet concerning Infor products and it contrasts with the SAP, which does have training schools and manuals that are open to the public. Only people who undergo training from the companies can learn about Infor products. There are not many people with whom I can confer in the event of an issue arising. The Infor community is not very big and only makes available a single platform. That's it. There are many features that I would like to see included in future releases. One would concern a good casual integration. We are currently working on three or four things, the first one involving integration. This should be better. They have come up with the factory track. I believe that within a few months or years they will come up with zero-time maintenance, something they are currently working on. An example would involve the cloud, on which they currently do maintenance on their own around once per month. When it came to our system, it took them six or twelve hours. The maintenance time needs to be faster.

SK
Real User
2021-09-20T19:05:00Z
Sep 20, 2021

While Infor LN incorporates the latest business processes and functions, there is always room for improvement as the business grows. In the new normal, it could stand to incorporate quite a few automation processes like the RPA and utilize machine learning in the Internet of Things.

Sanjay Patankar - PeerSpot reviewer
Real User
Top 5
2021-02-08T13:46:41Z
Feb 8, 2021

The user interface needs to be improved. Right now, it's not ideal in terms of the design. The interface is not elegant on multiple products, such as enterprise assessment, supply chain solutions, and HR information. The support on offer is lacking. They really need to be better at helping their clients.

From the largest global manufacturing enterprises with complex multisite needs to smaller, single-site organizations, Infor LN is enterprise resource planning (ERP) software that features capabilities designed to meet the unique business requirements of manufacturers. Infor LN offers fast and cost-effective deployment with integration on the shop floor and across the supply chain with financials, quality management, service management, order management, and business partners. Contextualized,...
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