IT Specialist at a tech services company with 1-10 employees
Real User
Top 20
Jan 27, 2026
Our organization uses the Secure Payments IVR to allow donors to update their payment information within a fully automated system so that they do not need to call during business hours and wait for an agent.
Contact Center Infrastructure encompasses software, hardware, and network resources required to manage customer interactions effectively.
Contact Center Infrastructure combines tools and platforms that handle customer inquiries, support, and services across multiple channels. This infrastructure ensures seamless communication and enhances customer experience through robust integration, scalability, and advanced analytics.
What are the critical features of this solution?
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Our organization uses the Secure Payments IVR to allow donors to update their payment information within a fully automated system so that they do not need to call during business hours and wait for an agent.
I use the solution to process payments via the telephone.