2018-11-13T08:56:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What is your primary use case for RCN Hosted Voice?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

10
PeerSpot user
10 Answers
Mazen Fares - PeerSpot reviewer
IT Manager at Piramal Critical Care, Inc.
Real User
Leaderboard
2019-03-14T13:00:00Z
Mar 14, 2019

With RCN, we use the internet service and we use the voice over IP cloud service. We have three offices and we use the ISP. We have an inside sales team and we have an Auto Attendant that does call-based routing: press one, press two, press three, and there are additional routings once you get into the sub-menus. It can do forwarding. That's what we use it for. It's mainly for office use, sales, and customer service. Because we're not like a call center, we're not 100 percent customer service, users use it to make and receive calls and to do conference calls and transfers. We use it for conference rooms, we have 800 numbers for our sales team and customer service. We use it for quite a lot.

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TS
Office Manager at a legal firm with 11-50 employees
Real User
2019-01-06T18:17:00Z
Jan 6, 2019

Our office phones are the primary use.

JG
Office Manager at a non-profit
Real User
2018-12-20T09:37:00Z
Dec 20, 2018

We use the system as our main office phones for receiving calls and distributing them to staff members at their desks.

RB
IT Manager with 201-500 employees
Real User
Leaderboard
2018-12-05T11:33:00Z
Dec 5, 2018

We use it for voice over IP. For day-to-day use we have a mix of interoffice and outside office calls. We use it a lot for interoffice, but our sales and production teams, and pretty much every individual here, reach out on a daily basis, outside of the office. For everybody I've reached out to, the calls have been crystal clear. Even international calls have been clear. We have about 40 to 45 users. We're a wholesale company, so we're talking to retailers, we're talking to suppliers, our visual department is talking to some of their customers who create images. Then we have our accounting team. Everybody's reaching out to somebody, whether it's internally or externally. And we have some international teams that people reach out to on a daily basis.

MV
Finance Manager at a legal firm with 51-200 employees
Real User
2018-12-05T11:33:00Z
Dec 5, 2018

We use it for phone and internet.

CC
Network Administrator with 51-200 employees
Real User
Leaderboard
2018-11-25T07:42:00Z
Nov 25, 2018

Our primary use case is for inbound hunt groups. We get a lot of calls from customers asking to speak with customer service. The majority of the use is for reaching into our departments. One is customer service and the other one is for different kinds of questionnaires, and they get dumped into a call group pickup.

JW
CFO at a tech services company with 11-50 employees
Consultant
Leaderboard
2018-11-21T08:30:00Z
Nov 21, 2018

We use it for our entire operation. We've got three separate operating companies and we're all combined together into one phone system. Our plan was to get a system that could allow for call recording and playback.

FB
Director of IT at a healthcare company with 51-200 employees
Real User
Leaderboard
2018-11-21T08:30:00Z
Nov 21, 2018

We use the hosted phone system. We have about 65 seats. My team does all the calling. And I have several more who use the Office Mobility part which is the cell phone feature. They also do all our data.

BF
IT Director at a university
Real User
Leaderboard
2018-11-21T08:23:00Z
Nov 21, 2018

It operates as the central voice for everything that we do. Our people are using it for daily business, daily interaction, conferencing, local communication - you name it, we're using it.

PG
General Manager with 1-10 employees
Real User
Leaderboard
2018-11-13T08:56:00Z
Nov 13, 2018

Our company was looking to reduce the large initial expense of purchasing a new phone system through another company, improve the administrative capability of the system, and reduce monthly operation costs while maintaining quality service.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 14, 2019
Hi Everyone, What do you like most about RCN Hosted Voice? Thanks for sharing your thoughts with the community!
2 out of 10 answers
PG
General Manager with 1-10 employees
Nov 13, 2018
We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc.
BF
IT Director at a university
Nov 21, 2018
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 14, 2019
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 9 answers
PG
General Manager with 1-10 employees
Nov 13, 2018
My thoughts on are pricing are that it is always too high.
BF
IT Director at a university
Nov 21, 2018
We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people to say they hadn't seen numbers so low for the services you get. For us, the monthly price was 38 percent lower. We were paying somewhere between $5,600 and $5,800 every month for voice and data. We got it down to about $4,000 with tax. We signed a long-term deal, we did that on purpose. For us, for budgeting purposes for what we do for the college, it's a win-win. We don't intend to move, we intend to be here for a while. And, since we've now been acquiring other buildings, we're going to extend business with RCN.