2018-11-13T08:56:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for RCN Hosted Voice?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

9
PeerSpot user
9 Answers
Mazen Fares - PeerSpot reviewer
IT Manager at Piramal Critical Care, Inc.
Real User
Leaderboard
2019-03-14T13:00:00Z
Mar 14, 2019

We're okay with the pricing and licensing. There's no issue there. It's based on the number of extensions. If you want to purchase direct dial numbers, you get that option as well.

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TS
Office Manager at a legal firm with 11-50 employees
Real User
2019-01-06T18:17:00Z
Jan 6, 2019

Obviously we felt that pricing was fair because we chose RCN over quotes from several companies. It was reasonable, especially considering that we were already RCN customers and it was the easiest choice to make.

RB
IT Manager with 201-500 employees
Real User
Leaderboard
2018-12-05T11:33:00Z
Dec 5, 2018

We didn't feel like buying phones. RCN, as part of the deal, leased us phones at a reasonable price and each line was extremely reasonable as well. All in all, for about 45 phones, we're paying around $900 a month. It was getting to the point with XO, our old provider - even though we bought all the phones outright, so the purchased phones were not included on the bill - that the bills were almost higher than RCN was going to be with leasing the phones and the lines themselves. The fact that we're only held to 40 lines - that's what we originally started with in May - and we can always remove anything over that from the contract, is nice. They're pretty flexible with removing phones and adding phones. The cost for leasing the phones is pretty nice and if at any point we want to upgrade a phone, we don't have to hold onto it. We can just send it right back to them. I like the flexibility with them.

MV
Finance Manager at a legal firm with 51-200 employees
Real User
2018-12-05T11:33:00Z
Dec 5, 2018

The pricing is very fair. They have very good pricing.

CC
Network Administrator with 51-200 employees
Real User
Leaderboard
2018-11-25T07:42:00Z
Nov 25, 2018

Pricing is great. If you're not careful enough, you might just order too many. For the service, the price is right. When you design it, if you mess up and you realize you really need then more lines, the price is negligible.

JW
CFO at a tech services company with 11-50 employees
Consultant
Leaderboard
2018-11-21T08:30:00Z
Nov 21, 2018

It's very affordable. We're very happy with the pricing.

FB
Director of IT at a healthcare company with 51-200 employees
Real User
Leaderboard
2018-11-21T08:30:00Z
Nov 21, 2018

The pricing is fairly fair. Our contract ended two years ago and it's going to expire next year. We negotiated rates. We were being wooed by RingCentral and Nextiva again with pricing and some of the newer toys that they have on their systems. We had a really good rep and she did a great job of working out a contract and a pricing solution that was acceptable and fair. We were happy and we continued our relationship with RCN for their VoIP solution.

BF
IT Director at a university
Real User
Leaderboard
2018-11-21T08:23:00Z
Nov 21, 2018

We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people to say they hadn't seen numbers so low for the services you get. For us, the monthly price was 38 percent lower. We were paying somewhere between $5,600 and $5,800 every month for voice and data. We got it down to about $4,000 with tax. We signed a long-term deal, we did that on purpose. For us, for budgeting purposes for what we do for the college, it's a win-win. We don't intend to move, we intend to be here for a while. And, since we've now been acquiring other buildings, we're going to extend business with RCN.

PG
General Manager with 1-10 employees
Real User
Leaderboard
2018-11-13T08:56:00Z
Nov 13, 2018

My thoughts on are pricing are that it is always too high.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 14, 2019
Hi Everyone, What do you like most about RCN Hosted Voice? Thanks for sharing your thoughts with the community!
2 out of 10 answers
PG
General Manager with 1-10 employees
Nov 13, 2018
We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc.
BF
IT Director at a university
Nov 21, 2018
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 14, 2019
Please share with the community what you think needs improvement with RCN Hosted Voice. What are its weaknesses? What would you like to see changed in a future version?
2 out of 10 answers
PG
General Manager with 1-10 employees
Nov 13, 2018
It should be easier to set up new phone additions to the network. Also, while we certainly like the voicemail to email feature, it is not something we set out as a requirement of the systems we were looking at. It would be more user-friendly if the voicemail was transcribed into text, but the audio file works well.
BF
IT Director at a university
Nov 21, 2018
If they could improve on their response times, making them even faster than they are right now, that would be great.