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2020-03-17T18:52:00Z

What do you like most about NICE inContact CXone?


Hi Everyone,

What do you like most about NICE inContact CXone?

Thanks for sharing your thoughts with the community!

PeerSpot user
Guest
66 Answers

Kimberly Stump, R.T. (R), CTBS - PeerSpot reviewer
Top 10LeaderboardReal User

Being able to listen in on a call, which is exceptionally good with training.

2020-05-23T06:59:00Z
reviewer1356081 - PeerSpot reviewer
Top 20LeaderboardReal User

We are able to see the calls in queue and able to see if someone is available or not.

2020-05-22T10:29:00Z
reviewer1356090 - PeerSpot reviewer
Top 10LeaderboardReal User

It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with.

2020-05-21T22:51:00Z
reviewer1356096 - PeerSpot reviewer
Top 20LeaderboardReal User

inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.

2020-05-21T21:29:00Z
reviewer1314576 - PeerSpot reviewer
LeaderboardReal User

It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum.

2020-03-19T19:27:00Z
reviewer1312371 - PeerSpot reviewer
LeaderboardReal User

I have found the ease of use of the ACD to be most valuable along with the inView dashboard.

2020-03-17T18:52:00Z