Donor Management Coordinator at Legacy Donor Services Foundation
Real User
May 21, 2020
It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with.
Donor Management Supervisor at a pharma/biotech company with 201-500 employees
Real User
May 21, 2020
inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.
Service Level Supervisor at a comms service provider with 51-200 employees
Real User
Mar 19, 2020
It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum.
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Being able to listen in on a call, which is exceptionally good with training.
We are able to see the calls in queue and able to see if someone is available or not.
It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with.
inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.
It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum.
I have found the ease of use of the ACD to be most valuable along with the inView dashboard.