2020-03-17T18:52:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What is your experience regarding pricing and costs for NICE inContact CXone?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

3
PeerSpot user
3 Answers
reviewer1356090 - PeerSpot reviewer
Donor Management Coordinator at Legacy Donor Services Foundation
Real User
Leaderboard
2020-05-21T22:51:00Z
May 21, 2020

This is not my area.

Search for a product comparison
reviewer1314576 - PeerSpot reviewer
Service Level Supervisor at a comms service provider with 51-200 employees
Real User
Leaderboard
2020-03-19T19:27:00Z
Mar 19, 2020

This is not something that I take care of for my company.

reviewer1312371 - PeerSpot reviewer
Customer Service Manager at a consumer goods company with 51-200 employees
Real User
Leaderboard
2020-03-17T18:52:00Z
Mar 17, 2020

Make a list of what you are looking for in a system. Pick 3 or 4 features that are an absolute must-have. Then build a comparison chart to fill out while you are having demos of the different products that you evaluating. Rate each line for each platform that you are seeing and at the end, consider the total score of the platform along with the recurring costs of the platform and setup costs to help determine what meets your needs and your budget.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
May 23, 2020
Please share with the community what you think needs improvement with NICE CXone. What are its weaknesses? What would you like to see changed in a future version?
2 out of 6 answers
reviewer1312371 - PeerSpot reviewer
Customer Service Manager at a consumer goods company with 51-200 employees
Mar 17, 2020
I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific. The ACD/QM reporting and the dashboards inside of CXOne are a little clunky and hard to navigate compared to the inView reports and dashboards. The inView dashboards have so many options and drilling methods, it would be great to combine that directly with CXone to be able to drill into actual contacts, which is the strength that the CXOne dashboards do have going for them.
reviewer1314576 - PeerSpot reviewer
Service Level Supervisor at a comms service provider with 51-200 employees
Mar 19, 2020
I have noticed that occasionally the dashboard will freeze and some things may get stuck for a while. For example, if I have a dashboard open that shows how many calls are in queue and how many are currently being handled by agents, sometimes a call that an agent is handling will get stuck on the dashboard after the agent ends the call and the dashboard will show that the call is still a live call. Our tech team has explained this to us as a ghost call. After some time (or maybe many screen refreshes) the call will go away like it has just ended.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 21, 2020
If you were talking to someone whose organization is considering NICE CXone, what would you say? How would you rate it and why? Any other tips or advice?
2 out of 3 answers
reviewer1312371 - PeerSpot reviewer
Customer Service Manager at a consumer goods company with 51-200 employees
Mar 17, 2020
We have absolutely loved this platform. The implementation team was awesome and the ongoing service and support is phenomenal. I can look in the knowledge base for answers to my questions, jump on a quick chat or reach out to the technical account managers, but I always get quick responses to any question that I have. They also communicate all updates or service disruptions in a quick and informative manner, I never feel like I am in the dark about what is going on with the system.
reviewer1314576 - PeerSpot reviewer
Service Level Supervisor at a comms service provider with 51-200 employees
Mar 19, 2020
If you are wondering if you or your company should use NICE inContact, I would suggest reaching out to them and asking for a demonstration. Totally worth it! It is super simple to use.