Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering IBM Business Automation Workflow?

If you were talking to someone whose organization is considering IBM Business Automation Workflow, what would you say?

How would you rate it and why? Any other tips or advice?

PeerSpot user
15 Answers
Duy_Nguyen - PeerSpot reviewer
DeveloperDeveloper at HPT Vietnam
Top 10
Aug 29, 2022

I rate IBM Business Automation Workflow a nine out of ten.

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VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko
Real User
Top 5Leaderboard
May 19, 2022

I recommend this solution to others. I rate IBM Business Automation Workflow a nine out of ten.

Suresh-Thota - PeerSpot reviewer
Enterprise Architect at Mashreq
Real User
Top 10
Apr 25, 2022

I rate this solution eight out of 10.

CTO at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Feb 3, 2022

I would rate this solution an eight our of ten.

Sajida Akhtar - PeerSpot reviewer
Dy Chief .Engineer at a government with 10,001+ employees
Real User
Top 5
Jan 11, 2021

We being a government organization, our options are to select the product to open bidding. At this time this product is being rolled out in the initial phase of implementation with the intention of going company-wide. So at this point, it's too early to switch to some other product. This is a product that I would recommend to others who are interested in using it. I would rate IBM Business Automation Workflow a seven out of ten.

Suresh Thota - PeerSpot reviewer
Enterprise Architect/Enterprise Digital Solution Architecture at Mashreq
Real User
Oct 19, 2020

IBM Business Automation Workflow is a good tool provided you can use it cross-platform where there are a lot of features. Another good thing, which other products, like Pega and Oracle don't have, is that it is a very optimizing solution providing the IBM BPM process orchestration. On a scale of one to ten, I would give IBM Business Automation Workflow a nine. Since I have been working with multiple vendors on multiple projects in the billion dollar project range, I see that it works for end-to-end functionality. It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries.

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Assistant Vice President at a financial services firm with 1,001-5,000 employees
Real User
Aug 30, 2020

I would rate this solution an eight out of ten.

Consultant at a engineering company with 11-50 employees
May 6, 2020

Decide what you are looking to do and make sure that this solution does that before you go for it. I would rate it a six out of ten. To make it a higher score, it should be less complex.

George Thomas - PeerSpot reviewer
Lead Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Mar 9, 2020

My advice for anybody who is implementing this product is to be sure to fully understand the processes that you want to automate. This has to be done in advance of starting. Also, according to their plan, the license model should be worked out properly. I would rate this solution a six out of ten.

Vice President at a financial services firm with 5,001-10,000 employees
Real User
Feb 17, 2020

The solution is like a chart on the overall operations of our organization. We use it every day. It's a part of our processes. It's used every minute. A company that is considering implementing it must make sure they have people on staff that have the right skill sets from day one to manage the solution. I would suggest if there isn't someone well versed in IBM, that someone gets training before the implementation process. I'd rate the solution eight out of ten.

Senior Manager at Cognizant
Real User
Jun 19, 2019

The hybrid solution is something very good. We promote it to the client to try it out. It is great holistic, end-to-end tool, which is why I recommend it. For the IBM portfolio, we have DBA, ODM, and BPM. They are very good for scalability and performance. They are also pretty stable right now. We have third-party applications too. For integration, we are exposing our APIs, then they are consuming them. So, most of them are REST APIs. Within the VPN, we have connectors that we are using. We do have plans to expand our use of automation. I will be attending the technical tracks. In the technical track, I would like to explore all the components specific to AI, which is very hot in the market with our clients. They want to how AI can help them and how automation plays a role.

Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Jun 19, 2019

Don't choose a product until you've actually tried to build a simple workflow by yourself. Our business users have fairly good usability. The Salient team wrote the SparkUI components, that we use, which allow us to really create a better user experience. We found that a lot of our processes were very similar, then we were able to generalize them in a way that we didn't expect. The integration process is fair and normal. I did the tech track for the first session, then the business level track for the second. The thing that I learned in the tech track was they talked about these things called emitters: this idea of data admission. So, I'm excited to try to use the dashboards that they were talking about.

Sales Engineer at a tech services company with 11-50 employees
Jun 18, 2019

It is pretty usable. There is still a market for people like us, which means that it is not 100 percent usable. There are also some really good accelerators in the market to even increase the usability. In general, it is very usable. As long as you have a good understanding of the process, know what you are doing, and are not falling into pitfalls, then the tool is easy enough to use. It's pretty low code. The solution helped us with compliance or governance issues to some extent, but it is not really something that we internally use it for. I've seen it in several use cases external to our consultancy where that is the case. The integration process is great. Every integration is unique and has its whole gamut of complexities. In general, it has the tools there to make the integration simpler and a lot more straightforward. The tools exist: Web Service connectors, subconnectors, drag and drop REST calls and SQL calls. The components are there, but that doesn't mean it's just going to work. I've seen this happen several times, but I don't think that is any fault of the tool. I have seen a lot of use cases where it does have an effect on decision-making. We do automation projects with this tool for a living. However, internally, it sort of depends on if we have a use case that fits the tool. If we have some resources that are available to sort of build something like that, then I will use it. The vision of the product is very good. They are on the right path. The emerging case in process is a no-brainer, Anybody who has been in this space for awhile realizes that processes aren't structured or unstructured, and there is a lot of fluidity. While the vision is there, I just don't think it's quite there yet. This goes back to that there is a pretty strong disconnect between the case functionality and process functionality. Biggest lesson learned: How to visualize processes and visualize improvement areas/problem areas. I really like that the tool is visual. E.g., if you get a chart that is expressing some sort of information to you, and until you can interpret the chart, you can't really act on that information. The visual component of the product: seeing processes, flow lines, boxes as are activities, swim lanes, and all these BPM concepts, which are visually displayed throughout the application, helps you understand what is happening. It helps me bring myself up to speed. I can go into an organization that has complex processes with no explanation. By just using this tool, I can pretty well understand what is going on. I might have some questions like, "Why did you do that?" I might not know how they got there, but I know what the organization does.

Principal Consultant at a tech services company
Jun 18, 2019

The biggest lesson I've learned using this solution is to start small and show success with a smaller-scale process application. Start on the cloud, start small, and focus on your customer experience before the technical requirements. We have integrated the solution with other solutions. It was a positive process for compatible and built-in integrations, and limited for more broad, generally-available integrations. I would rate this solution at six out of ten because it needs to evolve and transform more quickly than it actually is, as compared to its competitors. And there is still a relatively high total cost of ownership to actually implement, support, and stand up solutions.

Solution Engineer at a tech services company with 51-200 employees
Real User
Jun 18, 2019

Start taking advantage of all the features that have been given as part of this product. Sometimes - especially the DBAs - they will execute it as an IT project. More than that, they should start using it from a holistic perspective. How can this bring value to the whole organization? It's like a double-edged knife: If you don't know how to use it, it might come back to haunt you and hurt you. But the way they have implemented it, evolved it, it's actually helping us to improve and provide plug-and-play. We find that if it is not going to go well, if we need to create more APIs to overwrite some solutions, then we can actually do plug-and-play as well. I would rate Business Automation Workflow at eight out of ten. Compared to other products, this one has actually evolved a lot, and they have brought a lot of value with it, especially adapting to the rapid expansion of industry.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Oct 25, 2021
And why?
See 1 answer
Oct 25, 2021
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing enterprise-grade automation. As per executing the workflow, it does the job. Its deployment has the advantage of having a practically unlimited amount of space. Additionally, the document store is very useful. IBM’s BPM has several downsides, though. The debugging needs improvement. You cannot use the events or logs to find them. It is also difficult to integrate with other tools, which makes importing and exporting more difficult. If you want to use IBM BPM, keep in mind there is not a clear mechanism to achieve processes, data sources, or data. The price is also on the higher side. One of the reasons we chose IBM BAW is that it is a newer solution. IBM BAW combines the IBM Case Manager (ICM) and IBM Business Process Manager (BPM). The solution is very easy to configure, but it is the strong automation and business process modeling that we like the most. IBM BAW has strong integration and orchestration capabilities, which gives you much-needed flexibility. The dashboard and the different view modes give us options to access what we need. You can also access the reports on the screen. That being said, IBM BAW does leave some room for improvement. The setup and installation process has a learning curve. It takes time and expertise to implement features like the content manager, for example. Conclusion IBM BAW is a newer and more complete solution for us. Although IBM BPM has worked well for a decade and still does, its combination with the case manager seems like a convenient evolution.
User at BCI
May 25, 2022
What are the differences between IBM digital business automation using UiPath versus IBM Robotic Process Automation using Automation Anywhere?
2 out of 6 answers
Daniel Robus - PeerSpot reviewer
Go To Market Executive at #Liferocks Consulting
Nov 3, 2020
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?  If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.  If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.  I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
Jack Frano - PeerSpot reviewer
Principal at Adaptive Growth, Inc
Jul 6, 2021
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.  I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.  
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