I never use the AI-powered chatbots in Cisco Webex Contact Center. I do not use the omnichannel communication capabilities as I do not have different channels. I have never utilized real-time data insights. I use Cisco hardware, so I use Cisco Webex Contact Center because all my hardware is Cisco, leaving me with no choice regarding the integration capabilities within my existing infrastructure. I am aware that the pricing of Cisco Webex Contact Center is high. My overall rating for this product is seven out of ten.
It can fit large customers as well, but due to the lack of local cloud options in Saudi Arabia, it currently fits more for private SMB customers. Overall, I rate this solution seven out of ten.
We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.
Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: January 2026.
Contact Center as a Service offers cloud-based solutions for enhancing customer communication by integrating multiple channels and simplifying operations.The solution streamlines interactions through automation and unified communications, providing scalability and flexibility. It reduces operational costs by moving infrastructure to the cloud, fostering improved customer service and efficiency.What are the critical features of CCaaS?
Omni-channel Support: Integrates voice, chat, and email for...
I never use the AI-powered chatbots in Cisco Webex Contact Center. I do not use the omnichannel communication capabilities as I do not have different channels. I have never utilized real-time data insights. I use Cisco hardware, so I use Cisco Webex Contact Center because all my hardware is Cisco, leaving me with no choice regarding the integration capabilities within my existing infrastructure. I am aware that the pricing of Cisco Webex Contact Center is high. My overall rating for this product is seven out of ten.
It can fit large customers as well, but due to the lack of local cloud options in Saudi Arabia, it currently fits more for private SMB customers. Overall, I rate this solution seven out of ten.
We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
Overall, I would rate it nine out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.