The primary use case for Cisco Webex Contact Center, due to its cloud-based nature, eliminates the need for complex server configurations and management. It offers easier expansion. I typically choose it over traditional contact center solutions for these benefits.
Sales Engineer/ Solutions Architect at a computer software company with 51-200 employees
MSP
Top 20
Jan 16, 2024
The use cases for this involve deployment both internally within an enterprise and externally with customers. Customers have the flexibility to deploy it within their organization or externally to serve their own customers. In some instances, agents utilize the system to meet the needs of external customers.
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product.
Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: January 2026.
Contact Center as a Service offers cloud-based solutions for enhancing customer communication by integrating multiple channels and simplifying operations.The solution streamlines interactions through automation and unified communications, providing scalability and flexibility. It reduces operational costs by moving infrastructure to the cloud, fostering improved customer service and efficiency.What are the critical features of CCaaS?
Omni-channel Support: Integrates voice, chat, and email for...
Cisco Webex Contact Center is typically used for meetings with customers and some suppliers.
The primary use case for Cisco Webex Contact Center, due to its cloud-based nature, eliminates the need for complex server configurations and management. It offers easier expansion. I typically choose it over traditional contact center solutions for these benefits.
It is a collaboration tool for web communication, similar to Microsoft Teams, Zoom, and Google Meet.
The use cases for this involve deployment both internally within an enterprise and externally with customers. Customers have the flexibility to deploy it within their organization or externally to serve their own customers. In some instances, agents utilize the system to meet the needs of external customers.
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product.