We use the solution for customer feedback. If the customer complains, we capture and log the ticket or the problem on Zoho Desk. It helps us to capture our customer's problems, complaints, or requirements.
Zoho Desk is #5 ranked solution in top CRM Customer Engagement Centers and #25 ranked solution in top Help Desk Software. PeerSpot users give Zoho Desk an average rating of 7.6 out of 10. Zoho Desk is most commonly compared to ManageEngine ServiceDesk Plus: Zoho Desk vs ManageEngine ServiceDesk Plus. Zoho Desk is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Zoho Desk OverviewUNIXBusinessApplication
Zoho Desk OverviewUNIXBusinessApplicationPrice:
Download the CRM Customer Engagement Centers Buyer's Guide including reviews and more. Updated: September 2022
What is Zoho Desk?
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk Customers
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Zoho Desk Video
Zoho Desk Pricing Advice
What users are saying about Zoho Desk pricing:
"For what it does, it's quite cheap."
Zoho Desk Reviews
CRM Customer Engagement Centers
Find out what your peers are saying about Zoho, Zendesk, Microsoft and others in CRM Customer Engagement Centers. Updated: September 2022.
635,513 professionals have used our research since 2012.