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BoldDesk vs Zoho Desk comparison

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BoldDesk Logo
BoldDesk
96 views|61 comparisons
Zoho Logo
Zoho Desk
Read 19 Zoho Desk reviews
2,102 views|945 comparisons
95% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between BoldDesk and Zoho Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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769,479 professionals have used our research since 2012.
Featured Review
Use BoldDesk?
Anonymous User
An user-friendly tool for for asset management, procurement, and ticket management
The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "For what it does, it's quite cheap."
  • "Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."
  • "The solution costs INR 8400 per user."
  • "Price-wise, Zoho Desk is about 35 USD a month per user."
  • "The product costs $10 to $25 per user per month."
  • "The solution is relatively cheap. However, there are additional licensing fees involved."
  • "Zoho Desk's pricing is more flexible."
  • "Zoho Desk's cost is pretty much okay."

    • More Zoho Desk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Zoho Desk?
    Top Answer:The deployment process is swift, typically taking just one day, and includes customization and automation setup.
    Read all 15 answers   →
    What is your experience regarding pricing and costs for Zoho Desk?
    Top Answer:The solution’s pricing depends on the region because Zoho has different plans based on different data centers. They have different data centers at different locations. They have an Indian data center… more »
    Read all 10 answers   →
    What needs improvement with Zoho Desk?
    Top Answer:They could enhance the product’s features to customize the automated email responses. Currently, users can include a custom signature, but there's limited space for additional customization. It could… more »
    Read all 15 answers   →
    Ranking
    47th
    out of 59 in Help Desk Software
    Views
    96
    Comparisons
    61
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    6th
    out of 59 in Help Desk Software
    Views
    2,102
    Comparisons
    945
    Reviews
    17
    Average Words per Review
    418
    Rating
    8.4
    Comparisons
    Learn More
    BoldDesk
    Zoho
    Overview

    BoldDesk is a cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve overall customer experience.

    With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

    Sample Customers
    Information Not Available
    Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company38%
    Non Tech Company25%
    Outsourcing Company13%
    Transportation Company13%
    VISITORS READING REVIEWS
    Educational Organization57%
    Computer Software Company11%
    Comms Service Provider6%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business89%
    Midsize Enterprise5%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise61%
    Large Enterprise23%
    Buyer's Guide
    Help Desk Software
    April 2024
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    769,479 professionals have used our research since 2012.

    BoldDesk is ranked 47th in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. BoldDesk is rated 0.0, while Zoho Desk is rated 8.4. On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". BoldDesk is most compared with Freshdesk, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Serviceaide ChangeGear .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.