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Featured Zendesk reviews

Zendesk mindshare

As of July 2025, the mindshare of Zendesk in the CRM Customer Engagement Centers category stands at 7.3%, down from 9.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Customer Engagement Centers

PeerResearch reports based on Zendesk reviews

TypeTitleDate
CategoryCRM Customer Engagement CentersJul 25, 2025Download
ProductReviews, tips, and advice from real usersJul 25, 2025Download
ComparisonZendesk vs Microsoft Dynamics CRMJul 25, 2025Download
ComparisonZendesk vs Salesforce Service CloudJul 25, 2025Download
ComparisonZendesk vs ServiceNow Customer Service ManagementJul 25, 2025Download
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Room for Improvement

ROI

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Popular Use Cases

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Deployment

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Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
23%
Manufacturing Company
7%
Educational Organization
7%
Performing Arts
5%
University
5%
Financial Services Firm
4%
Comms Service Provider
4%
Government
4%
Real Estate/Law Firm
4%
Retailer
4%
Legal Firm
3%
Healthcare Company
3%
Non Profit
3%
Energy/Utilities Company
3%
Construction Company
2%
Media Company
2%
Outsourcing Company
2%
Hospitality Company
2%
Insurance Company
2%
Transportation Company
2%
Recreational Facilities/Services Company
1%
Wholesaler/Distributor
1%
Recruiting/Hr Firm
1%
Analyst Firm
1%
Logistics Company
1%
Consumer Goods Company
1%
Marketing Services Firm
1%
Aerospace/Defense Firm
1%