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WhatsUp Gold OverviewUNIXBusinessApplication

WhatsUp Gold is #38 ranked solution in best Network Monitoring Tools and #39 ranked solution in Infrastructure Monitoring tools. PeerSpot users give WhatsUp Gold an average rating of 6 out of 10. WhatsUp Gold is most commonly compared to SolarWinds NPM: WhatsUp Gold vs SolarWinds NPM. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
What is WhatsUp Gold?
Ipswitch WhatsUp Gold's a layer 2/3 discovery results in a detailed interactive map of your entire networked infrastructure. One affordable license lets you monitor any mix of networks, wireless controllers, servers, virtual machines, applications, traffic flows and configurations across Windows, LAMP and Java environments. It Manage networks, traffic, physical servers, VMs and applications with easy-to-use and customizable maps, dashboards and alerts. WhatsUp Gold streamlines workflows by letting you initiate management tasks directly from the interactive map. Additional Features include: Application Monitoring, Network Traffic Analysis, Configuration Management, Discovery & Network Monitoring, Cloud Monitoring, Virtual Environment Monitoring, Distributed Monitoring and Failover Manager.
Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: January 2022

WhatsUp Gold Customers

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

WhatsUp Gold Video

Archived WhatsUp Gold Reviews (more than two years old)

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Network Engineer at a government with 51-200 employees
Real User
Top 10
An easy initial setup with good documentation and a good interface on the older model
Pros and Cons
  • "The documentation is very good."
  • "The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

What is our primary use case?

We primarily use the solution to check the state of the network. We have thousands of devices to manage and control. We monitor all of the internal network with the solution. It is the first tool we use to see the state of the network for real-time monitoring.

What is most valuable?

The topology of the solution is the most valuable feature. We can not only have a list of the devices, but we can also build the topology of some nodes. It's an action that is very easy to perform. 

The documentation is very good.

The interface of the solution is quite good.

What needs improvement?

The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.

For us, the change of interface in the newer versions was too much and a lot of our users didn't like it. It was a deciding factor for us in not upgrading.

For how long have I used the solution?

We've been using the solution for 20 years.

What do I think about the stability of the solution?

The stability of the solution is good. If you respect the hardware requirements, it runs pretty well.

What do I think about the scalability of the solution?

The scalability of the solution is good. On our network team, we have about eight people using the solution. We use it quite extensively every day.

How are customer service and technical support?

We don't use technical support very often, but when we have, we've had good experiences.

Which solution did I use previously and why did I switch?

We previously used HP OpenView and also work with CiscoWorks. We switched from HP because OpenView was too hard to manage and use.

We have a lot of monitoring experience with other tools (PRTG, Solarwinds, Cisco). It means that we don't perform low level or low-cost monitoring with WUG, but it's a part of a large vision and activity for the network monitoring of state public services (health and care, education, administration, police).

How was the initial setup?

The initial setup is simple. It's very easy to install. Deployment took a few hours. It takes two people to install the solution.

What about the implementation team?

We handled the implementation with the help of a database manager. We needed help with the SQL server, but that's it.

What's my experience with pricing, setup cost, and licensing?

For us, the tool is free to use as it is at the end of life and we don't pay for technical support.

Which other solutions did I evaluate?

We did look at other HP options. We liked the ease of use and the interface as well as the price of WhatsUp, however.

What other advice do I have?

We use an older version of WhatsUp Gold. The change of the interface of the tool was too hard for some people of our team and they didn't want the new interface.

We have all of the infrastructure on our data centers.

I'd rate the solution ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Engineer at a tech services company with 11-50 employees
Real User
Easy configuration and installation that's scalable
Pros and Cons
  • "The installation and configuration process are easy."
  • "Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

What is most valuable?

The most valuable aspects of the solution are the application monitors that allow for discreet roaming on network devices.

The installation and configuration process are easy.

What needs improvement?

The pricing could be reduced. They should offer it for less.

Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is easily scalable.

How are customer service and technical support?

Technical support it good. They are very quick to respond.

How was the initial setup?

The implementation of the solution is very easy. It's much easier than other products. Deployment takes about one day.

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

Users pay a yearly license for the solution.

What other advice do I have?

We use the on-premises deployment model. In Turkey, clients don't want to use the cloud.

We're a distributor of the product in Turkey.

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Find out what your peers are saying about Progress Software, SolarWinds, Paessler AG and others in Network Monitoring Software. Updated: January 2022.
565,689 professionals have used our research since 2012.
Head of IT Infrastructure at Coca Cola
Real User
Good for monitoring network bandwidth and device health
Pros and Cons
  • "The most valuable features are network bandwidth monitoring and monitoring device health."
  • "Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."

What is our primary use case?

We use WhatsUp Gold for monitoring.

What is most valuable?

The most valuable features are network bandwidth monitoring and monitoring device health.

What needs improvement?

Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity.

For how long have I used the solution?

We've been using this solution for three or four years.

What do I think about the scalability of the solution?

This product scales well. We are currently using it with 300 users.

How are customer service and technical support?

I am satisfied with the customer support.

How was the initial setup?

It was very easy to set up.

What other advice do I have?

I would recommend the product. I would rate it as eight of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a energy/utilities company with 5,001-10,000 employees
Real User
Monitors the network database and the GUI is improved
Pros and Cons
  • "I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
  • "I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

What is our primary use case?

I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well.

What is most valuable?

We had a few requirements specifically for our applications and I think they did some development on WhatsUp Gold features for us.

The new version has a lot of improved features. The graphical user interface was quite improved from the old version.

What needs improvement?

I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy.

For how long have I used the solution?

We've been using it for two years.

What do I think about the stability of the solution?

The systems are stable.

What do I think about the scalability of the solution?

Right now we need two people for deployment and maintenance.

How are customer service and technical support?

We had a good experience with their technical support.

How was the initial setup?

It was easy to set up WhatsUp Gold. Due to scanning such a high number of network bearers, it takes quite a long time to do the installation. It took a couple of hours. I would like it to be faster.

What about the implementation team?

We used the local integrator and we got training from them after that. Other things have also been stuck at the deployment.

What was our ROI?

Yes, we've seen a return on our investment.

What's my experience with pricing, setup cost, and licensing?

There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support.

Which other solutions did I evaluate?

We also considered PRTG and SolarWinds. I do not remember the report, but we came to the conclusion that WhatsUp Gold was the system for our position.

What other advice do I have?

I would recommend WhatsUp Gold.

I would rate it eight out of ten. Although the features are nice, it is quite expensive. It's not cost-effective.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Anwar AL_Omari
IT Manager at Saba Islamic Bnak
Real User
Good at monitoring the network and keeps us up to date on the status of internal devices
Pros and Cons
  • "This is a good, stable network monitoring solution for devices."
  • "Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

What is our primary use case?

We use WhatsUp gold for network monitoring.

How has it helped my organization?

It has been used for internal network monitoring but now we need to extend our capabilities and it does not appear to have this solution.

What is most valuable?

It is very good at monitoring the network and keeps us up to date on the status of internal devices.

What needs improvement?

This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed.

We are looking to monitor our ATMs Machina .

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

We use WhatsUp Gold in our network and it performs very well, so the system is very stable.

How are customer service and technical support?

For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.

Which solution did I use previously and why did I switch?

In a way, WhatsUp Gold is our previous solution. Though we are still using it, we are looking for another solution. We are working together with Fortinet to find a better solution for our business needs. We will be able to mix our Cisco and FortiGate solutions to resolve a larger issue on our network.

They could use a little effort to improve the monitoring of all our network transfers and devices as some things are not supported. Now we are looking for a solution to include monitoring our ATMs as well as monitoring our servers and other devices.

How was the initial setup?

The initial setup for the product is easy. It is easy to configure and you can understand how to work with it the way we use it without any complexity.

What about the implementation team?

We installed the product ourselves.

What's my experience with pricing, setup cost, and licensing?

We only use the product for monitoring our network devices. We don't look to it to provide security because adding that functionality adds that price to our costs. Overall, the pricing is a little flexible but it can be expensive. It is half good and half not so good. They have different licensing and configuration plans.

What other advice do I have?

Most of the companies we want to provide assistance to are banks that are looking to monitor their ATMs. We provide services to insurance companies from Pakistan and the price is very expensive. So, having the ability to serve banks better will be very, very good for us because and most of the bank will bring their business to us if we have the ATM monitoring feature.

On a scale from one to ten, where one is the worst and ten is the best, I would rate WhatsUp Gold as a nine because it is good at what it does. For what it does, it is almost a ten. But obviously, for us, it cannot do everything that will help us grow our business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
IKT Konsulent at a government with 5,001-10,000 employees
Real User
Great interface but has no end to end monitoring from a user perspective
Pros and Cons
  • "The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."
  • "One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

What is our primary use case?

I primarily use this solution for server performance.

What is most valuable?

The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface. 

What needs improvement?

One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in. WhatsApp is great as long as you use it for Windows servers, but we need to use it for a SQL environment. That's where the lack is. That's the big two points on the board that made us look for an alternative. But, we haven't found an alternative, so we're still using it.  That's a part of the service that can be improved.

The one that I have submitted that really bugs me the most is when you make templates for servers and you use equivocal monitors you can't preset the order of the equivocal monitors. So, it will set it alphabetically. That is where I have the greatest trouble with it, is I want the ping to be the first equivocal monitor because if the server doesn't answer to the ping I don't care about anything else. And on the Citrix servers, the second thing I want is to always have the SMNP service running, because we check most of our this by SNMP. On the Citrix server, we have the SQL email service that controls the logins, so if that service is down no user can log onto the server. That last one, how I have named this, that one starts with C for Citrix. All my Citrix monitors start with Citrix in the name to inform me what system they are for. That one comes to the top of the list so when a Citrix server does not respond to ping, unless WhatsApp states that, the login server sets off a ping, which is true, but that's not the reason.

I want a solution for how we can change the order on 600 Citrix servers. But it seems I have to do that manually. I'm not sure we if have a big enough part of servers to be a client of WhatsApp or not. But I can't manually sit and update the servers.

For how long have I used the solution?

I have been using this solution for about 5 or 6 years.

What do I think about the stability of the solution?

We have experienced it to be rather good on stability. We had some stability issues but they kind of disappeared with the old server so we never claimed those to be instabilities from a WhatsApp standpoint, it was server issues.

What do I think about the scalability of the solution?

On the scalability of the solution, I'm not sure what the average user of WhatsApp Gold, what size of network they're using it with. We were doing about 1000 to 1500 addresses. I feel that when you go about 1200 devices I start to feel that things go slower. I think that that's a step in scalability there. That's where it starts to have a few more issues. There's not been a problem so I have not researched if I need to put more CPUs and more RAM into it.

How are customer service and technical support?

In terms of customer support, I've only used the service online and I've never had any phone support. I think I only had three or four service tickets with WhatsApp. On one I was told that it was a feature that I was missing after an upgrade. I think that was when I went from 2016 to 2017 when they changed it to be a more web interface. It's a feature I was asking for where I could find and they say that the feature was no longer available in the newer version and just about the same tie the man arrived I found where I could do the changes I wanted. And after all that, they said the feature is no longer available and I had already found it. After that, most of my support request has ended up being changing from an internet to a bug fix issue thing. 

Which solution did I use previously and why did I switch?

WhatsUp was my first entry to the world of monitoring, when I was questioned to do change task at work and take over the monitoring, we were already running WhatsApp. So WhatsApp was the product of choice by them and has been ever since.

How was the initial setup?

The initial setup was pretty easy. I do not know if we're talking about our initial installation of WhatsApp but a couple of years ago we installed everything on new hardware, so I got a fresh start, a new database, a new everything. And based on that one I'd say the first initial installation took quite some time. It's basically the one you just start and you do something else and you look at it from time to time, so I think I spent about half a workday on it. But it probably didn't use that much time but it takes more time when you're not sitting at the monitor and waiting for the next window to pop up to click next. 

What about the implementation team?

I've done the implementation by myself but I did get a certification on the 16 version, so I am certified.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, I'd say that the pricing is nice and the product is good. If your needs are within what the product delivers I'd say go for it.

What other advice do I have?

I would give the solution a seven out of 10. It does what it's supposed to do so if the product fulfills your needs I have no problem recommending the product. 

I'm currently looking at changing it to another solution because it's not giving us what we want it to give us, though I've not been disappointed with it. We probably haven't made an optimum installation, which probably added to giving us not the full experience. We're not using it for the networking performance, we're not using the flow monitor. We are running the next biggest one so we have all the plugins. The only thing we do not have is the ability to run a redundant WhatsUp Server. It's just now we see the needs are, for me, more than they can give. We're not sure if we'll find something that fulfills what we now need. We might keep WhatsApp in addition to that; we're not sure about that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pre-Sales / Technical Account Manager at a tech services company with 1-10 employees
Real User
The automatic monitoring and customized mapping help our customers to proactively solve network problems
Pros and Cons
  • "We no longer have to manually search for problems because we are alerted when something in the network goes down."
  • "The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

What is our primary use case?

We are a distributor for this solution, and our clients use it to monitor network devices and applications. For example, they monitor switches, routers, and Brouters. We provide demonstrations and POCs for this solution to potential customers.

How has it helped my organization?

This automatic monitoring feature helps us to be proactive. We no longer have to manually search for problems because we are alerted when something in the network goes down. Once an alert is received, the appropriate action is taken. This might include forwarding it to first level support, second level support, or sending a message.

What is most valuable?

The most valuable feature is definitely the map layout. You can have a customized mapping for all of your network devices, and you can monitor them. When you get a red sign then you know that something is wrong, and you can find and resolve the problem.

What needs improvement?

The are some bugs, as well as some features that need to be improved and developed further.

For how long have I used the solution?

Six years.

What do I think about the stability of the solution?

This product is quite stable, provided that you have the correct server requirements. From time to time they release new updates, such as a service pack.

What do I think about the scalability of the solution?

The scalability of this solution is quite good.

We have several clients, and our largest one is a hotel with four to five branches around the country. We currently have approximately five hundred network devices being monitored.

How are customer service and technical support?

I am really happy with the product, support-wise.

We handle the first level of support for our customers. If it is an issue that I cannot resolve then I open a ticket with the vendor directly to the second level of support. My only complaint is the sometimes it takes a long time to respond, where I can normally expect an answer in twenty-four to forty-eight hours. 

Which solution did I use previously and why did I switch?

We offer PRTG Network Monitor as an alternative solution to our customers, some of whom choose this because of the lower cost.

How was the initial setup?

The initial setup for this solution is pretty straightforward.

The deployment is quite easy, provided that you have set your SNMP credentials.  You complete your mapping and you can finish your deployment in ten minutes.

What about the implementation team?

We handle the deployment of this solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.

There are different versions of WhatsUp Gold, including the premium and standalone versions. The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive. The licensing fees are normally billed on a yearly basis.

What other advice do I have?

My advice is to try out and use the evaluation version, which is free for thirty days. In case you encounter an issue then the support is there.

If you have made the decision to buy the product then I would suggest purchasing it from a certified WhatsUp Gold partner. 

We use the solution on a daily basis and I am happy with it, but no product is perfect.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Assistant Systems Administrator at a non-profit with 51-200 employees
Real User
Useful for resource monitoring, but it needs a better user-interface
Pros and Cons
  • "The most valuable feature is the monitoring of resources."
  • "I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."

What is our primary use case?

We use this solution for monitoring our network.

What is most valuable?

The most valuable feature is the monitoring of resources. The reporting of uptime and other statistics is also useful. 

What needs improvement?

The version that we are using seems pretty clunky and not very well-designed. I would like to see the user interface improved to provide a better flow. It seems that the interface is designed by an engineer. I like to have a technical interface, but in this solution, some things need to be better presented.

I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated.

For how long have I used the solution?

Five years.

What do I think about the stability of the solution?

The product seems to be pretty solid.

We have two users who work with this solution.

What do I think about the scalability of the solution?

I would say that this solution is scalable.

How are customer service and technical support?

We have not had contact with technical support.

How was the initial setup?

The solution was installed before I joined the company.

Which other solutions did I evaluate?

My understanding is that there are better products out there that do a better job.

What other advice do I have?

We are running an older version of this solution, so it is tough to say. In general, this solution does its job, but if you are looking for bells and whistles then look elsewhere.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a government with 51-200 employees
Real User
Top 10
Topology discover feature enables us to define the topology of our sites
Pros and Cons
  • "It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
  • "Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

What is our primary use case?

We use WhatsUp Gold primarily for its monitoring survey.

We use this product every time because we have a map in our network operating center, with many hundreds of sites. WhatsUp Gold provides a visual state, as well as program alerts by email.

How has it helped my organization?

The visual map and email alerts are very useful to have in real time so we always know the state of our network.

What is most valuable?

All the basic functions are valuable. It is easy to access and discover devices.

We need this solution to check all of our network devices. We have about 2,464 devices so it's impossible to check them all manually. 

The topology discover is also a useful feature because we use this to define the topology of our sites.

What needs improvement?

The price could be improved. When we first started using this product, the company was new. The prices were very low then, in comparison with HP OpenView or IBM, but now the policy is too high, relative to the number of devices we have.

We don't need all the features, and we don't use the tool for the large scale services intended for large data centers. We use it only for the network devices, switches, routers, but now most of the new features are related to data centers and high-end devices. This is not useful for us.

The features are working fine, and the features for the new models are very interesting, but it's not possible to have this at this price policy for us. It might be good for business, but it's not good for us.

We have asked to have another policy price and look at step prices because if you buy a version for 200 devices, 1,000 devices, or 4,000 devices, there should be different prices. I think it would be better to have a linear price list. This isn't only a problem for WhatsUp. It's the problem of many other products too.

For how long have I used the solution?

We've been using WhatsUp Gold for twenty years.

What do I think about the stability of the solution?

It's very stable. If you follow the hardware requirements of memory size and CPU size, even if you have a very big database the processors will work hard, but only for a short time span.

In my team area, we are seven people using this product. It's only the network team.

How are customer service and technical support?

We don't have any issues that needed technical support.

Which solution did I use previously and why did I switch?

We have worked for years with CiscoWorks. We switched because Cisco built CiscoWorks, and the product wasn't supported anymore by Cisco, at which point it was impossible to upgrade to the new versions of our server.

How was the initial setup?

This tool is very easy to configure and use. No, it's not complex.

It took a very short time to set up this product because it's easy to install and discover devices. I don't remember exactly how long it took to install, but it was less than a day. Keep in mind, though, that in the past the product was easier to install.

What about the implementation team?

We do the work ourselves, without using a vendor to implement.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the exact price, but it's expensive. We don't pay any additional fees.

Which other solutions did I evaluate?

We have evaluated the module for the backup of the network configurations for the devices. We have other network monitoring tools also, such as PRTG Network Monitor and NetFlow Collector. In addition, we have the Prime software from Cisco for the AP monitoring.

What other advice do I have?

I would rate WhatsUp Gold as eight out of ten. The graphical framework is old. The new graphical framework with the last version is very good, but for young people, this framework is not the best in the world.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Alastair Brand
MD at Thembanet
Real User
Notifies customers of problems prior to experiencing failure
Pros and Cons
  • "The threshold alerting is the most valuable feature."
  • "I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."

What is our primary use case?

Our primary use case is for network and application monitoring. 

How has it helped my organization?

We've been using it for many years and we use it typically for early warning. It notifies customers of problems prior to failure.

What is most valuable?

The threshold alerting is the most valuable feature.  

What needs improvement?

The user interface has room for improvement.  

I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.

I would rate it an eight out of ten. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

It has good scalability. We have over 20 users using this solution and five customers who have deployed it. In terms of devices, there are probably 8000 devices and we have plans to continue expanding the usage. 

How are customer service and technical support?

Technical support is good. 

How was the initial setup?

The initial setup was straightforward. The deployment was quick. It took around two hours and we require five staff members for the deployment and maintenance. 

The strategy is typically networking discovery.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable compared to other products. 

Which other solutions did I evaluate?

We also use SolarWinds and Cisco Prime. We have found WhatsUp Gold to be generally good for events, monitoring, and alerting. Other products are better for detailed analyses. 

What other advice do I have?

It's a good product to implement. Check the version that you're implementing supports the devices that you have running in your network. In some cases, some new devices are not supported so check the new device supports before you implement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Muhammed Shafi
CCIE Certified Engineer at a tech services company with 10,001+ employees
Consultant
Flow monitor option enables us to trace the source IP, destination IP

What is most valuable?

There is a flow monitor option, so we can trace the source IP, the destination IP, and top talker feature in this.

How has it helped my organization?

We can monitor all the links and all the locations and their statuses.

What needs improvement?

Link monitoring and flow monitor.

For how long have I used the solution?

Over two and a half years.

What do I think about the stability of the solution?

Sometimes it's a little bit slow.

What do I think about the scalability of the solution?

Yes. It has some licensing features, based on devices for monitoring and flow monitoring.

How are customer service and technical support?

Four out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforw…

What is most valuable?

There is a flow monitor option, so we can trace the source IP, the destination IP, and top talker feature in this.

How has it helped my organization?

We can monitor all the links and all the locations and their statuses.

What needs improvement?

Link monitoring and flow monitor.

For how long have I used the solution?

Over two and a half years.

What do I think about the stability of the solution?

Sometimes it's a little bit slow.

What do I think about the scalability of the solution?

Yes. It has some licensing features, based on devices for monitoring and flow monitoring.

How are customer service and technical support?

Four out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

Somewhat expensive and it requires licenses to use some features.

Which other solutions did I evaluate?

No.

What other advice do I have?

For small companies there are many freeware products available in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kinoti Martin
Network Engineer at a financial services firm with 201-500 employees
Real User
Enables us to determine the space required for DB servers and plan for datacenter storage

What is most valuable?

1. Server performance monitoring:

  • Disk utilization
  • Memory and CPU utilization

These assist us to manage the storage and and server performance and prepare for incidents.

2. Configuration Manager: This assists us to do switch and router backups for both Cisco and Nexus switch configurations. It makes it easy to configure new devices, in case of a major incident.

3. Actions and Alerts: Set up user emails for notification when devices reach a specific threshold.

4. Device Discovery: This enables us to scan for new devices on the network.

5. Credential Library: Used to ensure a secure connection on the devices and to create new SNMP strings for servers and network devices.

How has it helped my organization?

1. The product has enabled the organization to determine the amount of space required for DB servers within a budget year, which enables them to plan for datacenter storage.

2. It has also enabled us to recover from a disaster within the SLA-stipulated time. in case a switch or router goes down, we have the configs ready for copying and pasting so downtime is minimal.

3. It has helped database and email admins troubleshoot disk space issues fast, in cases where the space of a mail server hits threshold.

What needs improvement?

  • Layout maps to include more visibility of devices
  • Machine cloning to enable fast machine imaging for both Windows and Mac

For how long have I used the solution?

Since 2015.

What do I think about the stability of the solution?

I haven't had any issue with stability, except during the upgrade to 2017 when we encountered slow responses. We rectified the machine specifications to resolve.

What do I think about the scalability of the solution?

Since we predicted growth of the devices monitored under WUG, the product capability we purchased met our needs; and as we grow it accommodates the changes, so no issues.

How are customer service and technical support?

It's excellent, and the last technical engineer I worked with was amazing. On a scale of 10, I give them a nine.

Which solution did I use previously and why did I switch?

We had Kiwi as our monitoring system but we purchased WUG because of:

a) stability

b) scalability

c) support

d) its ability to perform many functions, not only monitoring.

How was the initial setup?

I did not encounter any issues, it was straightforward and the documentation was clear on the configuration and setup.

What's my experience with pricing, setup cost, and licensing?

For an organization that invests in innovation and worries about its technology performance externally and internally, WUG pricing will be suitable. They will look beyond the prices and licensing. From experience, if it is well utilized it's worth the investment in it.

Which other solutions did I evaluate?

With the Ipswitch demonstration of WUG capability, we settled on this product, once we considered decommissioning Kiwi.

What other advice do I have?

It's a good product, and if one has the expertise to use it, it will be a good investment and it will help IT to save and plan for the future.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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