WhatsUp Gold Reviews

We are using it to make sure that devices, services, and network paths are available.

Auto scanning is most valuable. It looks for rogue devices on your network.

The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions.

I've been dealing with it for 22 years.

It is very stable.

It is made for small and medium businesses. It does have a scalability problem with using it in enterprise situations.

Their tech support is very good.

It is very straightforward. You just put in credentials, and it goes out and does its thing. It is very easy to use, especially when you have few employees.

It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it.

I would give it an eight out of 10.

We use it for network discovery. It is just one of the features it provides, but it's basically the only feature we use.

I haven't explored all of the features.

The user interface is good enough.

We use it for network discovery but it's not really good enough. We can never achieve or get a good picture of the network topology.

There are inconsistencies in advertisement and how much it can do in network discovery. It doesn't do what it indicates it will do. I would like a deeper description of the solution and how they achieve it.

What is advertisement phrases is not reality and we cannot achieve it.

We need more customization. It's all about customization.

I would like to see more features that clearly describe how they are going to discover a node on the network. 

Also, we would like to know the probabilistic information. For example, to know that the methods, in general, allow discovery of up to some percentage of nodes. We used different settings from what they provide, but we were never close to getting a network topology that we expected to get.

It would be nice to have the ability to identify devices with multiple network interfaces.

I have been using WhatsUp Gold for the last year.

We are using version 19.2.0.

It's a stable solution.

We have not explored the scalability as we don't need it.

We have approximately five users.

We don't have plans to increase usage.

We have a paid version of this solution but have never contacted technical support. We haven't needed to.

I was not involved with the initial setup. It was done by my colleague and he never complained that it was difficult.

I don't have information on the pricing. I know that it's a paid version, but I don't have any details.

The decision on whether we will continue to use this solution or not is up to our manager, but in terms of projects, I don't think that we will continue to use this solution. It will be dropped.

I would rate WhatsUp Gold an eight out of ten.

The primary use case is just for monitoring the host servers, the virtual machines, the network equipment, and the storage. It covers all the basics.  

Probably the only sorta valuable part of the product is that it is stable, easy to work with, and covers the basics. But there is a lot more downside to it in my opinion than up.

Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it. It is so old. It has not been upgraded in about six years. The interface looks like something from the nineties.  

I am quite used to using the Paessler AG product. That is PRTG (Paessler Router Traffic Grapher) and the two have little in comparison. It could be improved by being more like PRTG.  

If WhatsUp were going to work on updating the product, I would like to see some improvements in the interface. The dashboards could be a lot better.  

The company that I work for has been using WhatsUp Gold quite a lot more for the past few years but they have had it as a solution for the past 10 years. I have only been in the company for about six or seven months.  

One thing good about WhatsUp Gold is that it is fairly stable.  

We have got about five or six people working with it right now. Their roles are mostly system administrative staff. It is used daily in our current situation.  

When I first started, I did contact the technical support team to see whether I could get the new version of the product, but no one ever even bothered to reply. So obviously the technical support could be also improved.  

I have used a few of the different monitoring solutions at different companies. PA Server Monitor was one that I used and that was by Power Admin. I used to work with PRTG (by Paessler AG). It is quite a good product. Spiceworks is another one I used.  

If we are talking about a comparison between the ones I have already used and WhatsUp Gold, PRTG is a better product. It is the best one I have used out of all of them. I would be interested in moving to that instead of WhatsUp Gold.  

I have got a few virtual machines on it that I use myself. It is not a very complicated product. It is a bit clunky and takes more steps than it should do, but it is not difficult to set up and use.  

It takes approximately 10 minutes to set up. It does not require a lot of maintenance. It has been on-premises so it is not exposed to the internet and because of that it is not much of a risk. But maintaining it is just a long way down the priority line at the moment.  

I would not recommend WhatsUp Gold to people who were considering it as a solution. On a scale from one to ten where one is the worst and ten is the best, I would rate WhatsUp Gold as a four or five. Really, it is a four-out-of-ten.  

We primarily use the solution to check the state of the network. We have thousands of devices to manage and control. We monitor all of the internal network with the solution. It is the first tool we use to see the state of the network for real-time monitoring.

The topology of the solution is the most valuable feature. We can not only have a list of the devices, but we can also build the topology of some nodes. It's an action that is very easy to perform. 

The documentation is very good.

The interface of the solution is quite good.

The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.

For us, the change of interface in the newer versions was too much and a lot of our users didn't like it. It was a deciding factor for us in not upgrading.

We've been using the solution for 20 years.

The stability of the solution is good. If you respect the hardware requirements, it runs pretty well.

The scalability of the solution is good. On our network team, we have about eight people using the solution. We use it quite extensively every day.

We don't use technical support very often, but when we have, we've had good experiences.

We previously used HP OpenView and also work with CiscoWorks. We switched from HP because OpenView was too hard to manage and use.

We have a lot of monitoring experience with other tools (PRTG, Solarwinds, Cisco). It means that we don't perform low level or low-cost monitoring with WUG, but it's a part of a large vision and activity for the network monitoring of state public services (health and care, education, administration, police).

The initial setup is simple. It's very easy to install. Deployment took a few hours. It takes two people to install the solution.

We handled the implementation with the help of a database manager. We needed help with the SQL server, but that's it.

For us, the tool is free to use as it is at the end of life and we don't pay for technical support.

We did look at other HP options. We liked the ease of use and the interface as well as the price of WhatsUp, however.

We use an older version of WhatsUp Gold. The change of the interface of the tool was too hard for some people of our team and they didn't want the new interface.

We have all of the infrastructure on our data centers.

I'd rate the solution ten out of ten.

The most valuable aspects of the solution are the application monitors that allow for discreet roaming on network devices.

The installation and configuration process are easy.

The pricing could be reduced. They should offer it for less.

Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible.

The solution is very stable.

The solution is easily scalable.

Technical support it good. They are very quick to respond.

The implementation of the solution is very easy. It's much easier than other products. Deployment takes about one day.

We handled the implementation ourselves.

Users pay a yearly license for the solution.

We use the on-premises deployment model. In Turkey, clients don't want to use the cloud.

We're a distributor of the product in Turkey.

I'd rate the solution nine out of ten.

We use WhatsUp Gold for monitoring.

The most valuable features are network bandwidth monitoring and monitoring device health.

Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity.

This product scales well. We are currently using it with 300 users.

I am satisfied with the customer support.

It was very easy to set up.

I would recommend the product. I would rate it as eight of ten.

I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well.

We had a few requirements specifically for our applications and I think they did some development on WhatsUp Gold features for us.

The new version has a lot of improved features. The graphical user interface was quite improved from the old version.

I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy.

The systems are stable.

Right now we need two people for deployment and maintenance.

We had a good experience with their technical support.

It was easy to set up WhatsUp Gold. Due to scanning such a high number of network bearers, it takes quite a long time to do the installation. It took a couple of hours. I would like it to be faster.

We used the local integrator and we got training from them after that. Other things have also been stuck at the deployment.

Yes, we've seen a return on our investment.

There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support.

We also considered PRTG and SolarWinds. I do not remember the report, but we came to the conclusion that WhatsUp Gold was the system for our position.

I would recommend WhatsUp Gold.

I would rate it eight out of ten. Although the features are nice, it is quite expensive. It's not cost-effective.

We use WhatsUp gold for network monitoring.

It has been used for internal network monitoring but now we need to extend our capabilities and it does not appear to have this solution.

It is very good at monitoring the network and keeps us up to date on the status of internal devices.

This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed.

We are looking to monitor our ATMs Machina .

We use WhatsUp Gold in our network and it performs very well, so the system is very stable.

For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.

In a way, WhatsUp Gold is our previous solution. Though we are still using it, we are looking for another solution. We are working together with Fortinet to find a better solution for our business needs. We will be able to mix our Cisco and FortiGate solutions to resolve a larger issue on our network.

They could use a little effort to improve the monitoring of all our network transfers and devices as some things are not supported. Now we are looking for a solution to include monitoring our ATMs as well as monitoring our servers and other devices.

The initial setup for the product is easy. It is easy to configure and you can understand how to work with it the way we use it without any complexity.

We installed the product ourselves.

We only use the product for monitoring our network devices. We don't look to it to provide security because adding that functionality adds that price to our costs. Overall, the pricing is a little flexible but it can be expensive. It is half good and half not so good. They have different licensing and configuration plans.

Most of the companies we want to provide assistance to are banks that are looking to monitor their ATMs. We provide services to insurance companies from Pakistan and the price is very expensive. So, having the ability to serve banks better will be very, very good for us because and most of the bank will bring their business to us if we have the ATM monitoring feature.

On a scale from one to ten, where one is the worst and ten is the best, I would rate WhatsUp Gold as a nine because it is good at what it does. For what it does, it is almost a ten. But obviously, for us, it cannot do everything that will help us grow our business.

I primarily use this solution for server performance.

The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface. 

One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in. WhatsApp is great as long as you use it for Windows servers, but we need to use it for a SQL environment. That's where the lack is. That's the big two points on the board that made us look for an alternative. But, we haven't found an alternative, so we're still using it.  That's a part of the service that can be improved.

The one that I have submitted that really bugs me the most is when you make templates for servers and you use equivocal monitors you can't preset the order of the equivocal monitors. So, it will set it alphabetically. That is where I have the greatest trouble with it, is I want the ping to be the first equivocal monitor because if the server doesn't answer to the ping I don't care about anything else. And on the Citrix servers, the second thing I want is to always have the SMNP service running, because we check most of our this by SNMP. On the Citrix server, we have the SQL email service that controls the logins, so if that service is down no user can log onto the server. That last one, how I have named this, that one starts with C for Citrix. All my Citrix monitors start with Citrix in the name to inform me what system they are for. That one comes to the top of the list so when a Citrix server does not respond to ping, unless WhatsApp states that, the login server sets off a ping, which is true, but that's not the reason.

I want a solution for how we can change the order on 600 Citrix servers. But it seems I have to do that manually. I'm not sure we if have a big enough part of servers to be a client of WhatsApp or not. But I can't manually sit and update the servers.

We have experienced it to be rather good on stability. We had some stability issues but they kind of disappeared with the old server so we never claimed those to be instabilities from a WhatsApp standpoint, it was server issues.

On the scalability of the solution, I'm not sure what the average user of WhatsApp Gold, what size of network they're using it with. We were doing about 1000 to 1500 addresses. I feel that when you go about 1200 devices I start to feel that things go slower. I think that that's a step in scalability there. That's where it starts to have a few more issues. There's not been a problem so I have not researched if I need to put more CPUs and more RAM into it.

In terms of customer support, I've only used the service online and I've never had any phone support. I think I only had three or four service tickets with WhatsApp. On one I was told that it was a feature that I was missing after an upgrade. I think that was when I went from 2016 to 2017 when they changed it to be a more web interface. It's a feature I was asking for where I could find and they say that the feature was no longer available in the newer version and just about the same tie the man arrived I found where I could do the changes I wanted. And after all that, they said the feature is no longer available and I had already found it. After that, most of my support request has ended up being changing from an internet to a bug fix issue thing. 

WhatsUp was my first entry to the world of monitoring, when I was questioned to do change task at work and take over the monitoring, we were already running WhatsApp. So WhatsApp was the product of choice by them and has been ever since.

The initial setup was pretty easy. I do not know if we're talking about our initial installation of WhatsApp but a couple of years ago we installed everything on new hardware, so I got a fresh start, a new database, a new everything. And based on that one I'd say the first initial installation took quite some time. It's basically the one you just start and you do something else and you look at it from time to time, so I think I spent about half a workday on it. But it probably didn't use that much time but it takes more time when you're not sitting at the monitor and waiting for the next window to pop up to click next. 

I've done the implementation by myself but I did get a certification on the 16 version, so I am certified.

In terms of pricing, I'd say that the pricing is nice and the product is good. If your needs are within what the product delivers I'd say go for it.

I would give the solution a seven out of 10. It does what it's supposed to do so if the product fulfills your needs I have no problem recommending the product. 

I'm currently looking at changing it to another solution because it's not giving us what we want it to give us, though I've not been disappointed with it. We probably haven't made an optimum installation, which probably added to giving us not the full experience. We're not using it for the networking performance, we're not using the flow monitor. We are running the next biggest one so we have all the plugins. The only thing we do not have is the ability to run a redundant WhatsUp Server. It's just now we see the needs are, for me, more than they can give. We're not sure if we'll find something that fulfills what we now need. We might keep WhatsApp in addition to that; we're not sure about that.

We are a distributor for this solution, and our clients use it to monitor network devices and applications. For example, they monitor switches, routers, and Brouters. We provide demonstrations and POCs for this solution to potential customers.

This automatic monitoring feature helps us to be proactive. We no longer have to manually search for problems because we are alerted when something in the network goes down. Once an alert is received, the appropriate action is taken. This might include forwarding it to first level support, second level support, or sending a message.

The most valuable feature is definitely the map layout. You can have a customized mapping for all of your network devices, and you can monitor them. When you get a red sign then you know that something is wrong, and you can find and resolve the problem.

The are some bugs, as well as some features that need to be improved and developed further.

This product is quite stable, provided that you have the correct server requirements. From time to time they release new updates, such as a service pack.

The scalability of this solution is quite good.

We have several clients, and our largest one is a hotel with four to five branches around the country. We currently have approximately five hundred network devices being monitored.

I am really happy with the product, support-wise.

We handle the first level of support for our customers. If it is an issue that I cannot resolve then I open a ticket with the vendor directly to the second level of support. My only complaint is the sometimes it takes a long time to respond, where I can normally expect an answer in twenty-four to forty-eight hours. 

We offer PRTG Network Monitor as an alternative solution to our customers, some of whom choose this because of the lower cost.

The initial setup for this solution is pretty straightforward.

The deployment is quite easy, provided that you have set your SNMP credentials.  You complete your mapping and you can finish your deployment in ten minutes.

We handle the deployment of this solution for our clients.

The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.

There are different versions of WhatsUp Gold, including the premium and standalone versions. The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive. The licensing fees are normally billed on a yearly basis.

My advice is to try out and use the evaluation version, which is free for thirty days. In case you encounter an issue then the support is there.

If you have made the decision to buy the product then I would suggest purchasing it from a certified WhatsUp Gold partner. 

We use the solution on a daily basis and I am happy with it, but no product is perfect.

I would rate this solution a nine out of ten.