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Trend Micro Email Security [EOL] pros and cons

Vendor: TrendAI
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Trend Micro Email Security [EOL] demonstrates minimal false positive detections and high accuracy with AI and machine learning integration.
After deployment of Trend Micro Email Security [EOL], phishing emails decreased by 60%, reducing investigation time by 30%.
Trend Micro Email Security [EOL] provides advanced threat protection, blocking internal and external email attacks efficiently.
Trend Micro Email Security [EOL] offers robust spam protection, malware scanning, and integration with cloud services.
Trend Micro Email Security [EOL] significantly improves security by reducing phishing, spam, and malware attacks, and enhances user experience.

CONS

Customer support for Trend Micro Email Security [EOL] needs significant improvement in response times and effectiveness, with some users rating it poorly and experiencing delays.
The phishing and scam detection capabilities require enhancement to better handle advanced attacks and reduce false positives.
Trend Micro Email Security [EOL] needs better integration with third-party security solutions and improved artificial intelligence for email security.
The cost of Trend Micro Email Security [EOL] is considered high compared to other products, and pricing improvements are necessary.
There is a need for enhanced reporting capabilities to provide more detailed and user-friendly insights.
 

Trend Micro Email Security [EOL] Pros review quotes

AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Nov 28, 2025
Trend Vision One is one of the best XDRs that has been introduced to the market, with almost 14 applications integrated into a single console, including mobile device management, network security, endpoint security, and cloud app security, all with a really good GUI.
Sathira Withana - PeerSpot reviewer
Systems & Security Senior Engineer at Connex Information Technologies
Jun 16, 2026
Trend Micro Email Security [EOL] provides visibility into email-based threats through reporting and alerting, which helps us identify attack trends and respond proactively.
Syed Muhammad Ahsan - PeerSpot reviewer
AVP - IT Systems Administrator at National Bank of Pakistan
Jun 11, 2026
Trend Micro Email Security [EOL] has too much of an edge when comparing apple to apple; it is far better than other products.
Learn what your peers think about Trend Micro Email Security [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,016 professionals have used our research since 2012.
reviewer2794215 - PeerSpot reviewer
Cybersecurity Engineer with 11-50 employees
Dec 30, 2025
Trend Micro Email Security is a great point and a great advantage for us.
JamelAmmar - PeerSpot reviewer
Network And Security Architect Consultant at AssurOne Group SA
Dec 26, 2025
In general, I recommend Trend Micro Email Security.
RD
Deputy General Manager at Tata Communications Ltd
Jan 2, 2026
We were able to reduce the time by 30% in terms of detection and response around 40%.
AA
Technical support at Banco del pacifico
Dec 10, 2025
I have experience with Trend Micro Email Security product and I can believe Trend Micro Email Security is excellent and scores very well; it is better in comparison to Microsoft Windows Defender or Microsoft Office 365.
Anuradha Buluwala - PeerSpot reviewer
Head of Technical at Connex Information Technologies Pvt Ltd
Jun 14, 2026
Based on my past experience, the accuracy and reliability of Trend Micro Email Security [EOL]'s output demonstrate very minimal false positive detections, with many detections being very accurate and the AI and machine learning working perfectly, complemented by traditional signature behaviors, leading to a high detection rate and accuracy when compared to other competitor products.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Feb 12, 2026
Since installing Trend Micro Email Security, it has significantly improved the overall security of my organization.
Damindu Pahasara - PeerSpot reviewer
Associate Engineer - Data, AI and Automation at Connex Information Technologies
Jun 16, 2026
Trend Micro Email Security has positively impacted our organization by improving security, effectively reducing phishing, spam, and malware attacks, and saving time by automating email threat detection and filtering so our team can focus on more important security tasks.
 

Trend Micro Email Security [EOL] Cons review quotes

AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Nov 28, 2025
Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier.
Sathira Withana - PeerSpot reviewer
Systems & Security Senior Engineer at Connex Information Technologies
Jun 16, 2026
While Trend Micro Email Security [EOL] is generally effective, there are occasional delays in adapting to very new or highly targeted phishing campaigns.
Syed Muhammad Ahsan - PeerSpot reviewer
AVP - IT Systems Administrator at National Bank of Pakistan
Jun 11, 2026
The areas of Trend Micro Email Security [EOL] that could be improved or enhanced are the reporting side.
Learn what your peers think about Trend Micro Email Security [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,016 professionals have used our research since 2012.
reviewer2794215 - PeerSpot reviewer
Cybersecurity Engineer with 11-50 employees
Dec 30, 2025
What I dislike is that I cannot change the spam score. The only changes available are low, very low, and high.
JamelAmmar - PeerSpot reviewer
Network And Security Architect Consultant at AssurOne Group SA
Dec 26, 2025
For support from Trend Micro, I would give maybe 20%.
RD
Deputy General Manager at Tata Communications Ltd
Jan 2, 2026
Trend Micro Email Security has integrated AI features recently, but the more the learning of their AI engines will yield much better results.
AA
Technical support at Banco del pacifico
Dec 10, 2025
The time to answer is a long time. It takes maybe three or four days until we have the answer for a case.
Anuradha Buluwala - PeerSpot reviewer
Head of Technical at Connex Information Technologies Pvt Ltd
Jun 14, 2026
The customer support for Trend Micro Email Security [EOL] is the most lagging point that I am currently experiencing.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Feb 12, 2026
One improvement for Trend Micro Email Security would be addressing services that sometimes stop during updates from the internet.
Damindu Pahasara - PeerSpot reviewer
Associate Engineer - Data, AI and Automation at Connex Information Technologies
Jun 16, 2026
Trend Micro Email Security is very effective overall, but I believe it could be improved with more detailed reporting.