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Avanan vs Trend Micro Email Security [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 26, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Avanan improved email security, reduced phishing, increased user trust, enhanced mobile protection, and boosted ROI and revenue growth.
Sentiment score
6.0
Trend Micro Email Security is cost-effective, enhances protection, saves money, and improves management efficiency without needing more staff.
Since Trend Micro launched in the Pakistani market, it has offered a great return on investment with competitive financial costing.
Soc Team Lead at Super Secure
The IT security team now spends significantly less time investigating phishing emails, cleaning up spam-related tickets, and responding to user-reported malicious messages.
Senior Engineer Systems & Security at Connex Information Technologies
Trend Micro Email Security [EOL] is the best solution to provide email security.
Engineer Systems & Security at a tech consulting company with 51-200 employees
 

Customer Service

Sentiment score
8.1
Avanan's customer service is highly responsive, professional, and proactive, with excellent communication and extensive support staff knowledge.
Sentiment score
6.6
Trend Micro Email Security support is helpful but varies in speed and consistency, with potential for improvement.
We have local support here as well, with local Trend Micro engineers that visit the site whenever there is a high escalation case, arriving within hours if there is a geolocation difference, or within five to six hours.
Soc Team Lead at Super Secure
Clients are generally very satisfied with the various types of support available.
CEO at Haniya Technologies
The area of support that requires improvement would be the response time.
Senior Engineering Director at a insurance company with 201-500 employees
 

Scalability Issues

Sentiment score
8.2
Avanan integrates with Office 365 and Google, praised for scalability, admin capabilities, and efficient email protection across diverse organizations.
Sentiment score
7.2
Trend Micro Email Security offers scalable, flexible solutions for enterprises with a cloud-based model and credit-based licensing.
Overall, stability and scalability are two of its strong points, especially for organizations that want consistent protection without managing underlying infrastructure.
Senior Engineer Systems & Security at Connex Information Technologies
All of the SaaS modules I've worked with are highly scalable, and I do not face any reliability or availability issues while scaling.
Soc Team Lead at Super Secure
We have a company that sends almost 2,000 to 3,000 emails per hour or more.
Cybersecurity Engineer with 11-50 employees
 

Stability Issues

Sentiment score
8.5
Avanan is highly praised for its stability, efficiency, security, minimal maintenance, seamless Microsoft 365 integration, and reliable AI-based scanning.
Sentiment score
8.1
Trend Micro Email Security [EOL] is stable and reliable, with minimal downtime and occasional minor web proxy issues.
Once your MX record and all configurations are in place, you don't experience downtime.
Soc Team Lead at Super Secure
I have never experienced downtime with this platform.
Cybersecurity Engineer with 11-50 employees
The reliability and stability of Trend Micro Email Security [EOL] for me is quite solid; till today, I have not found any downfall issue or any compromise issue.
AVP - IT Systems Administrator at National Bank of Pakistan
 

Room For Improvement

Users feel Avanan needs improvements in Active Directory dependency, email quarantining, AI logic, training, UI, performance, pricing, mobile app, and integrations.
Trend Micro Email Security needs improved support, integration, reporting, user interface, spam filtering, cost, scalability, and customization.
If there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team.
Soc Team Lead at Super Secure
I would apply different policies to classify or categorize emails such as spam or not spam and inspect the content of the email and attachments to check for viruses or malware.
Network And Security Architect Consultant at AssurOne Group SA
There are other areas for improvement with Trend Micro Email Security [EOL], especially with the AI security, where additional protection should be added such as LLM, which is called large language models, AI agents, then there should be a vector database, AI APIs, that integration, and AI-generated contents, which would be great, especially with current features with Mimecast, and especially with the banners.
Project Management IT Infrastructure Infrastructure Officer (Senior ) at a retailer with 1,001-5,000 employees
 

Setup Cost

Avanan provides flexible pricing for Office 365, with straightforward setup and costs between $4 to $8 per user.
Trend Micro Email Security is generally seen as reasonably priced, balancing features and flexibility, though opinions on cost vary.
Prices range from 11 to 12 dollars for licenses and can fluctuate up and down.
CEO at Haniya Technologies
A great benefit is that if you buy a license for 100 servers and 100 mailboxes, and if your mailboxes increase to 120 while your servers decrease to 80, you can reallocate credits from unused email security to your mailboxes.
Soc Team Lead at Super Secure
This is the biggest consideration companies think about when deciding to implement Trend Micro Email Security.
Cybersecurity Engineer with 11-50 employees
 

Valuable Features

Avanan provides advanced malware and phishing detection, 24/7 cloud protection, easy integration with Microsoft 365, and ensures secure communications.
Trend Micro Email Security excels in phishing protection and spam filtering, offering robust integration, data protection, and comprehensive threat reporting.
It does provide me with centralized visibility and management across protection layers. It can integrate all of the separate EDR, XDR, or SIEM solutions, and if you have cloud security applications, all can be integrated and viewed in a single console.
Soc Team Lead at Super Secure
When we implemented Trend Micro Email Security, we found that about 80% of emails were blocked because they are phishing and spam.
Cybersecurity Engineer with 11-50 employees
The service updates to the latest antivirus solution signatures from the cloud and identifies threats in emails.
Security Engineer at LTI Mindtree
 

Categories and Ranking

Avanan
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
18
Ranking in other categories
Email Security (22nd), Data Loss Prevention (DLP) (40th)
Trend Micro Email Security ...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
47
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Robert Melendez - PeerSpot reviewer
Vice President Information Technology at Makeready
Enhances email security and has a very simple and easy-to-use UI
Spam protection is the most valuable feature. We have implemented the tool to enhance our email security. It helps prevent phishing attacks. The anomaly detection capabilities are baked into the security platform. The product integrates wonderfully with Microsoft 365. It's built right on a cloud platform and works almost natively. The solution has a very simple and easy-to-use UI. The tool appears extremely powerful and has a good solid feature set. It catches things that are bad for my environment. The user interface is good the way it is. If the solution continues down that path, I see no problems with the way it is going. It feels like a mature product.
AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
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Top Industries

By visitors reading reviews
Construction Company
10%
Financial Services Firm
9%
Computer Software Company
9%
Outsourcing Company
9%
Construction Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise6
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise11
Large Enterprise12
 

Questions from the Community

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What needs improvement with Trend Micro Email Security?
Trend Micro Email Security reduces noise from false positives by deploying the solution in staging mode or learning mode to learn all traffic and compare it with signatures in the database. Sometim...
What advice do you have for others considering Trend Micro Email Security?
I am using Trend Vision One sensors. I am using the cyber risk exposure management, CREM capability. CREM is a solution called Splunk, which I use with XDR, Trend Micro, along with different securi...
What is your primary use case for Trend Micro Email Security?
I work with Trend Micro Email Security as a customer, and I also worked with an integrator. I use Trend Micro Email Security to secure all access for all endpoints, for example, for enterprise or f...
 

Overview

 

Sample Customers

Bethel School District, ServiceSource, Capital Caring
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: August 2026.
910,956 professionals have used our research since 2012.