Trend Micro Email Security [EOL] Reviews

My main use case for Trend Micro Email Security [EOL] is to address customer email security requirements by providing them with a spam gateway solution or API solution.

A specific example of how I use Trend Micro Email Security [EOL] for my customer's email security requirements involves customers receiving massive amounts of spam to their domains. I suggest Trend Micro Email Security [EOL] gateway as a solution and then implement it for that customer. After deploying, the customer receives a minimum number of spams with many emails quarantined by the product.

Some customers also come with DLP requirements. I create policies related to identifying specific keywords in mail subject or mail body and develop separate policies for those specific requirements.

The best features Trend Micro Email Security [EOL] offers are cloud sandboxing capabilities. All URLs and attachments are checked using their threat intelligence. Additionally, they have an email continuity feature where if a customer's email server goes down, Trend Micro Email Security [EOL] gateway queues their emails for nearly 10 days.

With many zero-day attacks happening today, solutions cannot find known virus signatures. Because of that, I check in the sandbox environment. These samples are uploaded to the sandbox environment and it provides fully detailed reports so I can see what the sandboxing capabilities output.

They also have domain-based tools and virus policies for both inbound and outbound protections. In the API solutions, they provide security solutions to OneDrive, SharePoint, and Google Workspace.

Trend Micro Email Security [EOL] has positively impacted my organization and my customers because after I deploy the solutions to customers, they protect against email-related attacks consistently.

The specific outcomes and metrics I have seen change based on user count because some users have massive email boxes, for example, 1,000 email boxes or 250 email boxes. Some customers are in the SMB market and some customers are in the enterprise market, so the ratio changes according to the customer's email box count.

I think AI is developing daily, and in the future, Trend Micro Email Security [EOL] will offer new features.

They have introduced new features such as security anomalies. I think some dashboard improvements and AI analytics would be better.

I think when incidents occur with Trend Micro Email Security [EOL], the support should be a bit faster with response times.

The customer support is good. They have severity levels including medium, high, and critical. If I raise critical tickets, I get faster responses.

I would rate the customer support at eight or nine, specifically eight.

In my previous job, I handled solutions such as Barracuda and Google Workspace security. We sometimes have to competitively challenge against products from Barracuda and Proofpoint.

It is a good return on investments because I am a distributor selling this product to customers through a partner. Trend Micro Email Security [EOL] is the best solution to provide email security. Trend Micro not only provides email security but also endpoint security, cloud security, identity security, and more services.

Most Trend Micro tenants are hosted on AWS.

I deal directly with the vendor. Another option is to purchase it on AWS, but I always deal with the direct vendor.

If customers need a better email security solution, I suggest Trend Micro Email Security [EOL] to them.

My overall rating for this product is eight out of ten.

My main use case for Trend Micro Email Security [EOL] was especially for identifying spam.

For identifying spam, Trend Micro Email Security [EOL] helped us by utilizing the IMSSVA, where we filter spamming with the security rules and identify the issues.

In addition to identifying spam, there are multiple things which we use Trend Micro Email Security [EOL] for, especially with anti-phishing, then BEC protection, then malware and ransomware detection, and URL protection, which is very good in that area. Apart from that, we do have data loss protection. We also have an integration with Trend Micro Vision One, which is giving us good visibility for the XDR part.

The best features Trend Micro Email Security [EOL] offers in my experience are the DLP and the integration with the EDR part.

The DLP and EDR integration stand out for me because they provide detection of sensitive information which is protected and then the integration with XDR will be giving more visibility and response.

Trend Micro Email Security [EOL] has impacted my organization positively, and after implementing it, we noticed certain things which were missing, especially with the virtual analyzer, such as sandboxing and email continuity, then more on the plain text verifications and large emails.

While I was using Trend Micro Email Security [EOL], I noticed positive outcomes for my organization, particularly in threat hunting prospects and sandboxing, and apart from that, the BEC protection is very good.

I cannot share any specific outcomes or metrics such as a drop in phishing attempts or less time spent managing email threats, but I can say that sandboxing's good aspect stands out.

One feature I would like to add about Trend Micro Email Security [EOL] is especially the cloud email security part, and if we could have more enhancement in the cloud app security, EAP security, or email security integrations, that would be beneficial.

Trend Micro Email Security [EOL] can be improved with the needed API integration, and especially, it could be better with DMARC and DKIM control. It has to have advanced correlations and that virtual analyzer, and also identify PDF-related scannings, which should be good. Apart from that, anti-phishing and BEC can be improved more comparatively to the current status and enhanced DKIM sign with the headers, signing, and over-signing support would add benefit.

I would add more about the needed improvements with Trend Micro Email Security [EOL], specifically mentioning an AI-generated phishing campaign that would be good if you can provide it, along with advanced analytics across email.

Regarding Trend Micro Email Security [EOL]'s AI capabilities, I think the governance and security could improve with the introduction of the banner and email banners, which normally Mimecast has, which are very good features and can control more on the PDF active content. There should also be approved sender security enhancement.

About the accuracy and reliability of output for Trend Micro Email Security [EOL]'s AI capabilities, we need to identify more features about it.

There are other areas for improvement with Trend Micro Email Security [EOL], especially with the AI security, where additional protection should be added such as LLM, which is called large language models, AI agents, then there should be a vector database, AI APIs, that integration, and AI-generated contents, which would be great, especially with current features with Mimecast, and especially with the banners.

To be frank, at the current moment, we are not happy with Trend Micro Email Security [EOL], and that is why we moved forward with Mimecast.

I have been usingTrend Micro Email Security [EOL] for over four to five years.

We were earlier using Trend Micro Email Security [EOL] for almost four to five years, but now we have moved forward to Mimecast.

On a scale of one to ten, I would rate Trend Micro Email Security [EOL] a five or six.

I give it a five or six because there are multiple things and features that are missing, especially when you consider more advanced threat hunting, especially on the dashboard side, more enhanced detections, playbooks, and especially with the Office 365 integration, the API, then executive level reporting, then AI power metrics. These are the features which need to be more enhanced. My overall review rating for Trend Micro Email Security [EOL] is five.

My main use case for Trend Micro Email Security [EOL] is to prevent users from accessing phishing or scam links that they receive by emails and other platforms like Teams, SharePoint, or OneDrive. Users tend to receive a lot of phishing or scam emails with links, so Trend Micro Email Security [EOL] prevents these links and emails from coming into users' inboxes.

Trend Micro Email Security [EOL] offers Sandbox Analysis and time of click URL protection, which is very effective in terms of preventing time bomb kind of attacks. I have seen a lot of time bomb attacks where users receive URLs that seem to be safe for the first 10 to 15 minutes, but after that time, the URL changes from the backend and when the user clicks it after receiving it, he will be accessing a malicious URL and he might put our sensitive data there and we might suffer a compromise. Trend Micro Email Security [EOL] prevents that from happening with its advanced detection mechanisms.

They also have a very good feature which is called Business Email Compromise, BEC, and it helps us to keep our high-profile users protected.

The management interface of Trend Micro Email Security [EOL] looks a bit more legacy, and it can have a little bit more improvements in terms of modernizing the UI. Support also might require a little bit more attention as well.

I have been using Trend Micro Email Security [EOL] for about two years now.

Trend Micro Email Security [EOL] is pretty stable.

Trend Micro Email Security [EOL] is pretty scalable. Depending on your requirement, it can cater to a variety of sizes in terms of enterprises.

Customer support is okay.

We were using Microsoft email basic security before switching to Trend Micro Email Security [EOL].

It is an on-premises deployment of Trend Micro Email Security [EOL].

We are a reseller for Trend Micro Email Security [EOL].

We have not observed any attacks or data leaks with Trend Micro Email Security [EOL], which proves that we are not losing money in that incident response area. The engineers are spending a lot less time in troubleshooting or analyzing useless, malicious, or suspicious emails and links. I have seen fewer attacks and less downtime since implementing Trend Micro Email Security [EOL].

I do not have the numbers with me, but we have seen significantly fewer complaints from users getting suspicious or malicious links or emails.

Pricing is on the expensive side, the setup cost is not that much, and licensing is pretty much straightforward with user-based licensing.

We did evaluate Proofpoint before choosing Trend Micro Email Security [EOL].

The use cases of Trend Micro Email Security [EOL] are functioning properly, but I have seen a bit more competitive products in the market as well. Trend Micro Email Security [EOL] is a good solution where you can trust and have peace of mind, and it also comes with a lot of modern features to identify modern attacks. I rate this review an eight overall.

I work for an IT solution distributor company, and Trend Micro Email Security [EOL] is one of our products. We handle implementation and support cases for Trend Micro Email Security [EOL]. In support case scenarios, we receive various cases. For example, we handle alerts such as DLP violations. In a recent case, a customer needed verification on what the violated content in a document was. We also handle spam-related issues and investigate those cases.

Trend Micro Email Security [EOL] is a really good product, so we do not often encounter product issues. Most of the support cases I receive are when customers need re-verification on their alerts. Overall, it is an easy-to-use and very comprehensive solution.

In my experience, we have implemented this solution in many government sector organizations. In that scenario, the spam filter is a very good feature in email security because there are many non-technical users who are not aware about security and spam. We need to protect those users from spam, so the spam gateway is a really good feature in Trend Micro Email Security [EOL].

At the government sector company I mentioned, users are daily receiving spam mails. Trend Micro Email Security [EOL] is filtering those spams and protecting those users. The product is protecting their users from spam and everything else. It is a really good product to help users from giving their valuable information to spam emails.

We noticed that there are fewer incidents and fewer spam incidents in these organizations after we implemented the email security solution. With Trend Micro Vision One, it is providing almost everything that a customer needs.

For improvement, the report part needs much improvement. It is a bit complex for some users. We have to provide our support for analyzing their data and creating their policies. If it gets a bit less complicated, I think it will be better.

I have been using Trend Micro Email Security [EOL] for two years.

In my experience, I did not experience any downtime with Trend Micro Email Security [EOL].

In my experience, Trend Micro Email Security [EOL] is scalable and can handle growth and changing needs easily.

We very often interact with their support team. My experience with their support team is that sometimes it is a bit slower to get their response. I would rate the customer support on a scale of one to ten as six.

I have only used Trend Micro Email Security [EOL].

Trend Micro Email Security [EOL] is a good solution, and in my opinion, we have interacted with it in many ways, so for us, it is easy to implement. There is no complicated thing in the initial deployment. I think it is a good product.

Trend Micro Email Security [EOL] is a money-saving solution. It is protecting the company data and the company employees, so I think it is saving money.

I did not evaluate other options before choosing Trend Micro Email Security [EOL].

If organizations are trying to use Trend Micro Email Security [EOL], they need to finalize their requirements and identify what their exact requirements are, and then narrow down their scope of requirements. Then they have to decide what product they are going to use. I gave this solution a review rating of nine.

I use Trend Micro Email Security mainly for phishing email and spam prevention. I have observed in my customers' environments that they receive a lot of spam emails. Trend Micro Email Security is deployed in-line with incoming SMTP traffic to prevent these spam emails from entering the network.

In addition to spam prevention, I also use it to block phishing emails and threat actors that come through Trend Micro Email Security.

Trend Micro Email Security offers spam prevention, phishing email detection, and email continuity features that are useful if you have an on-premises email server. The email continuity feature provides email retention for up to 10 days, which has been valuable in cases where my on-premises email security cluster goes out of service, ensuring that incoming emails are not lost. Trend Micro Email Security also provides DLP capabilities for outbound emails, allowing me to inspect whether users are sending sensitive information through emails, knowingly or unknowingly.

I have seen a huge decrease in phishing emails and spam being received by end users, with about 80% of observed spam and phishing emails being reduced. Additionally, time has been saved by preventing unnecessary investigations into threats received through emails.

I have been using Trend Micro Email Security for about six years now.

Trend Micro Email Security is very stable.

Trend Micro Email Security is a very scalable solution with multiple deployment options that can fit any size of organization.

Customer support for Trend Micro Email Security is very good, and their responses have been very persistent.

I have been using Microsoft Defender's email security solution previously.

The deployment has been very smooth in terms of operation, with good ease of deployment and effective prevention capabilities.

Pricing for Trend Micro Email Security is very reasonable, and I have experienced very straightforward and upfront dealings with the sales teams and pre-sales teams during engagements.

I switched from Microsoft Defender's email security solution to Trend Micro Email Security because it was more expensive than anticipated. I also evaluated Proofpoint before choosing Trend Micro Email Security.

I recommend purchasing Trend Micro Email Security because you get multiple deployment options and the core features are very reliable. Email security solutions work well with Trend Micro's cybersecurity platform, providing integration that gives very good holistic visibility into your cybersecurity posture and correlates incidents throughout multiple attack surfaces, giving you a better picture of what is happening in your environments.

I would rate this product 9 out of 10.

My main use case for Trend Micro Email Security [EOL] is for email security within my organization.

Trend Micro Email Security [EOL] offers excellent features including email continuity, email DLP, and DNA writing style analysis.

I use email DLP for my daily email sending through Trend Micro Email Security [EOL] to prevent organization-sensitive data from being exposed outside the organization, and writing style analysis helps us prevent BEC attacks as well.

Trend Micro Email Security [EOL] has also helped me identify malicious URL links and QR codes by scanning.

Trend Micro Email Security [EOL] has positively impacted my organization by reducing email attacks and providing an understanding of how email attacks work.

I wish Trend Micro Email Security [EOL] could improve by ensuring that if an attachment sent from an email is suspicious, it should be opened in another remote environment built by Trend Micro.

Please improve the email DLP feature of Trend Micro Email Security [EOL].

I have been using Trend Micro Email Security [EOL] for two years.

Trend Micro Email Security [EOL] is stable.

Trend Micro Email Security [EOL] provides great scalability with features for everyone, including protection as an email gateway for cloud assets like G Suite, O365 tenant, and other services.

The customer support for Trend Micro Email Security [EOL] has been great.

I previously used Proofpoint, but I switched to Trend Micro Email Security [EOL] because of the cost.

I have seen a return on investment with Trend Micro Email Security [EOL], and the new Trend Micro Vision One credit-based licenses are providing a great feature to improve licenses.

My experience with pricing, setup cost, and licensing for Trend Micro Email Security [EOL] is that the licensing is very flexible, and it is easier to upgrade the licenses when needed.

I evaluated other options before choosing Trend Micro Email Security [EOL], including Barracuda.

Trend Micro Email Security [EOL] provides great features without needing an add-on, and the license is very flexible. I rate this product an 8 out of 10.

It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks.

They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.

They have both on-premises and cloud-based options available. Compared to other products, it is quite strong quality-wise. The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.

Sandbox is an added feature to enhance your network security. You can include it in the solution or buy it separately.

There is room for improvement in mobile device management. The company also needs to work on pricing because it is quite costly compared to other products. Many small and medium-sized businesses prefer cost-effective solutions over full-fledged security solutions. These are the two areas where they need to improve a bit.

I have been introduced to Trend Micro for a long time. Actively, I have been working with Trend Micro for about one and a half to two years.

Technical support is available directly from Trend Micro as well as from distributors and resellers. Clients are generally very satisfied with the various types of support available. They can sign up for an SLA with a distributor, partner, or directly with Trend Micro.

Positive

I used to deal with Kaspersky, and I used to deal with Symantec. Symantec has an advantage of mobile device management over Trend Micro, but overall, if you look at the whole product and its dashboards, I would recommend Trend Micro.

The Pakistan market used to be dominated by Kaspersky, but Trend Micro has become a strong competitor. Their solutions are stronger compared to Kaspersky, so I am recommending Trend Micro to most of my clients.

The initial setup is quite simple.

It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars. I would recommend it for big companies.

I would definitely recommend it. Trend Micro is better than any of its competitors.

I would rate it a nine out of ten because there is always room for improvement.

My primary use case for Trend Micro Email Security [EOL] is protecting M365 email from phishing, business email compromise, and ransomware delivery attempts.

The best features Trend Micro Email Security [EOL] offers include advanced phishing and business email compromise protection, and Sandbox analysis feature with virtual analyzer and Time Rewriter protection.

The virtual analyzer Sandbox is the most valuable feature of Trend Micro Email Security [EOL] because it can detect previously unknown malware and ransomware in attachments. It gives me confidence that suspicious files are analyzed before users interact with them.

Trend Micro Email Security [EOL] has a positive impact on my organization by significantly reducing the number of phishing, spam, and malware reaching end users. This has lowered the risk of account compromise and ransomware incidents while reducing the time my IT security team spends investigating email threats.

Some common improvement areas for Trend Micro Email Security [EOL] include reducing false positives and improving reporting and dashboards with clear threat analysis.

I would rate Trend Micro Email Security [EOL]'s AI capabilities as effective at enhancing threat detection and reducing manual analysis. The main areas of improvement would be greater transparency and explainability around AI-driven decisions, along with clear governance and data protection controls.

I have been using Trend Micro Email Security [EOL] for more than four years.

Trend Micro Email Security [EOL] is definitely stable.

Scalability is one of Trend Micro Email Security [EOL]'s strengths. It can accommodate a growing number of users and increasing email volume without requiring major administrative or infrastructure changes. The centralized management and cloud-based deployment model make it easy to scale as organizational needs evolve.

I think customer support for Trend Micro Email Security [EOL] should be improved at some level.

I previously used a different solution before Trend Micro Email Security [EOL].

When it comes to the capabilities of Trend Micro Email Security [EOL], I think that product is good, which is why I switched from SonicWall to Trend Micro Email Security [EOL].

My advice to others looking into using Trend Micro Email Security [EOL] would be to invest time in the initial setup and policy tuning. Trend Micro Email Security [EOL] offers strong protection against phishing, malware, and spam, but you will get the best result by customizing it to your environment and regularly reviewing security reports. It is valuable as a layer of defense, but it should complement security controls rather than replace them.

I have seen a return on investment with Trend Micro Email Security [EOL].

When comparing Trend Micro Email Security [EOL] to other email security products in the market, the pricing, setup cost, and licensing is reasonable for customers.

I evaluated a few products before choosing Trend Micro Email Security [EOL].

The feature set of Trend Micro Email Security [EOL] is comprehensive, especially around phishing, malware, and ransomware protection. The main improvement I would appreciate is more transparent threat explanation and easy investigation workflows. Otherwise, the combination of threat detection, sandboxing, and link protection covers most of my email security needs.

After deployment of Trend Micro Email Security [EOL], phishing emails reported by users decreased by 60%, and my security team spends approximately 30% less time investigating email-related incidents.

Overall, the AI capabilities of Trend Micro Email Security [EOL] are accurate and reliable for detecting email threats and reducing noise for the security team. While there is always room to improve false positive rates and detection expandability, the AI outputs are generally trustworthy and useful in day-to-day email security operations. I would rate the accuracy very highly.

My overall impression of Trend Micro Email Security [EOL] is positive. Trend Micro Email Security [EOL] delivers strong protection against modern email threats and offers a good mix of security features, scalability, and ease of management.

My main use case for Trend Micro Email Security [EOL] at Sipchem is primarily to protect the emails received from external users. I have used Trend Micro Email Security [EOL] mostly for external emails received, as we do not have any use cases for internally sent emails; sometimes we use it for blocking attachments from emails internally sent.

In my opinion, the best feature Trend Micro Email Security [EOL] offers is its good detection rate. When I mention the detection rate, I am referring to the amount of spam and malware it detects.

I would add that the user reporting is great with Trend Micro Email Security [EOL], and we do not have any problems with user reporting; it is easier to receive the blocked emails from the users and to review and release them from the quarantine.

Trend Micro Email Security [EOL] has positively impacted my organization as the digital user experience is good. The user experience has improved, and we saw fewer incidents.

I have considered how Trend Micro Email Security [EOL] can be improved. The integration within Trend Micro environment is great, but if I want to integrate Trend Micro Email Security [EOL] with a third-party endpoint security solution, it is more challenging; if I am using Trend Micro production endpoint protection along with other Trend Micro-related solutions such as Trend Micro XDR, it works much better, but integrating with a third-party endpoint protection tool such as Microsoft Defender is different.

I have been using Trend Micro Email Security [EOL] for about four years.

Trend Micro Email Security [EOL] is stable, and I have experienced no downtime or any reliability issues.

Trend Micro Email Security [EOL] has good scalability and can handle growth easily if my organization expands.

The customer support for Trend Micro Email Security [EOL] was great; I did not experience any issues with the support.

We did not use a different solution before Trend Micro Email Security [EOL].

I have not seen a return on investment with Trend Micro Email Security [EOL] as it is not covered in my job role; I only do administration.

My experience with pricing, setup cost, and licensing was limited, as it was not done by me, but someone else is responsible for the purchase.

Before choosing Trend Micro Email Security [EOL], we evaluated Barracuda, Cloud Email Security, and Mimecast.

I would suggest Trend Micro Email Security [EOL] to others looking into using it, but if they want a better result, they need to buy the whole Trend Micro suite. I gave this review a rating of 9.

We used Trend Micro Email Security for 12 years, and then we wanted to move with the technology where we can implement AI or Artificial Intelligence in the email protection.

I like that the detection of Trend Micro Email Security is good, but the remediation part is a bit tricky. There are more steps to be followed compared to other products, making navigation between the options a bit cumbersome.

From an admin perspective, centralized management was important to me from a troubleshooting perspective, so that we don't spend much time navigating. It was crucial because if remediation can be done in one or two clicks, in Trend, we have to do at least eight clicks to achieve the same result.

Trend Vision One has helped to reduce my time to detect and respond to threats; it was our gateway for almost 12 years.

It has also helped my organization reduce noise from false positives.

They need to improve the dashboard in the future to make the product more effective.

My experience with the technical support by Trend Micro was good; they were very responsive and helpful whenever we needed assistance, meaning customer support was very good with them.

The area of support that requires improvement would be the response time, but their marketing team was good.

Neutral

The reason for deciding to switch from Trend Micro was the dashboard which they have; it was good, but not as good as the ones from Tessian, Check Point, or Mimecast.

The other products such as Mimecast, Check Point, and Proofpoint provided centralized visibility and management across protection layers, which is why they had the upper hand.

Proofpoint has a very large threat database because they are the leaders in the email security providers. They have a much larger threat database, and their dashboard is very good.

There's not much difference between similar products; almost everything is the same, but the dashboard was a very deciding factor for us.

I would definitely recommend this product to others, but it's up to them because every product is the same; it's only the feature that is displayed to the user, such as how fast you can identify the threat and remediate it, which makes a difference, so basically, every product shows the threat and the remediation steps, but it's the time saved while going between options that really matters.

I would rate the Trend Micro Email Security product an eight overall. I rate the product as I did because it served its purpose for almost 12 years for us, and luckily, there was never any incident due to Trend.