Trend Micro Email Security [EOL] Reviews

I work for an IT solution distributor company, and Trend Micro Email Security [EOL] is one of our products. We handle implementation and support cases for Trend Micro Email Security [EOL]. In support case scenarios, we receive various cases. For example, we handle alerts such as DLP violations. In a recent case, a customer needed verification on what the violated content in a document was. We also handle spam-related issues and investigate those cases.

Trend Micro Email Security [EOL] is a really good product, so we do not often encounter product issues. Most of the support cases I receive are when customers need re-verification on their alerts. Overall, it is an easy-to-use and very comprehensive solution.

In my experience, we have implemented this solution in many government sector organizations. In that scenario, the spam filter is a very good feature in email security because there are many non-technical users who are not aware about security and spam. We need to protect those users from spam, so the spam gateway is a really good feature in Trend Micro Email Security [EOL].

At the government sector company I mentioned, users are daily receiving spam mails. Trend Micro Email Security [EOL] is filtering those spams and protecting those users. The product is protecting their users from spam and everything else. It is a really good product to help users from giving their valuable information to spam emails.

We noticed that there are fewer incidents and fewer spam incidents in these organizations after we implemented the email security solution. With Trend Micro Vision One, it is providing almost everything that a customer needs.

For improvement, the report part needs much improvement. It is a bit complex for some users. We have to provide our support for analyzing their data and creating their policies. If it gets a bit less complicated, I think it will be better.

I have been using Trend Micro Email Security [EOL] for two years.

In my experience, I did not experience any downtime with Trend Micro Email Security [EOL].

In my experience, Trend Micro Email Security [EOL] is scalable and can handle growth and changing needs easily.

We very often interact with their support team. My experience with their support team is that sometimes it is a bit slower to get their response. I would rate the customer support on a scale of one to ten as six.

I have only used Trend Micro Email Security [EOL].

Trend Micro Email Security [EOL] is a good solution, and in my opinion, we have interacted with it in many ways, so for us, it is easy to implement. There is no complicated thing in the initial deployment. I think it is a good product.

Trend Micro Email Security [EOL] is a money-saving solution. It is protecting the company data and the company employees, so I think it is saving money.

I did not evaluate other options before choosing Trend Micro Email Security [EOL].

If organizations are trying to use Trend Micro Email Security [EOL], they need to finalize their requirements and identify what their exact requirements are, and then narrow down their scope of requirements. Then they have to decide what product they are going to use. I gave this solution a review rating of nine.

I use Trend Micro Email Security mainly for phishing email and spam prevention. I have observed in my customers' environments that they receive a lot of spam emails. Trend Micro Email Security is deployed in-line with incoming SMTP traffic to prevent these spam emails from entering the network.

In addition to spam prevention, I also use it to block phishing emails and threat actors that come through Trend Micro Email Security.

Trend Micro Email Security offers spam prevention, phishing email detection, and email continuity features that are useful if you have an on-premises email server. The email continuity feature provides email retention for up to 10 days, which has been valuable in cases where my on-premises email security cluster goes out of service, ensuring that incoming emails are not lost. Trend Micro Email Security also provides DLP capabilities for outbound emails, allowing me to inspect whether users are sending sensitive information through emails, knowingly or unknowingly.

I have seen a huge decrease in phishing emails and spam being received by end users, with about 80% of observed spam and phishing emails being reduced. Additionally, time has been saved by preventing unnecessary investigations into threats received through emails.

I have been using Trend Micro Email Security for about six years now.

Trend Micro Email Security is very stable.

Trend Micro Email Security is a very scalable solution with multiple deployment options that can fit any size of organization.

Customer support for Trend Micro Email Security is very good, and their responses have been very persistent.

I have been using Microsoft Defender's email security solution previously.

The deployment has been very smooth in terms of operation, with good ease of deployment and effective prevention capabilities.

Pricing for Trend Micro Email Security is very reasonable, and I have experienced very straightforward and upfront dealings with the sales teams and pre-sales teams during engagements.

I switched from Microsoft Defender's email security solution to Trend Micro Email Security because it was more expensive than anticipated. I also evaluated Proofpoint before choosing Trend Micro Email Security.

I recommend purchasing Trend Micro Email Security because you get multiple deployment options and the core features are very reliable. Email security solutions work well with Trend Micro's cybersecurity platform, providing integration that gives very good holistic visibility into your cybersecurity posture and correlates incidents throughout multiple attack surfaces, giving you a better picture of what is happening in your environments.

I would rate this product 9 out of 10.

It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks.

They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.

They have both on-premises and cloud-based options available. Compared to other products, it is quite strong quality-wise. The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.

Sandbox is an added feature to enhance your network security. You can include it in the solution or buy it separately.

There is room for improvement in mobile device management. The company also needs to work on pricing because it is quite costly compared to other products. Many small and medium-sized businesses prefer cost-effective solutions over full-fledged security solutions. These are the two areas where they need to improve a bit.

I have been introduced to Trend Micro for a long time. Actively, I have been working with Trend Micro for about one and a half to two years.

Technical support is available directly from Trend Micro as well as from distributors and resellers. Clients are generally very satisfied with the various types of support available. They can sign up for an SLA with a distributor, partner, or directly with Trend Micro.

Positive

I used to deal with Kaspersky, and I used to deal with Symantec. Symantec has an advantage of mobile device management over Trend Micro, but overall, if you look at the whole product and its dashboards, I would recommend Trend Micro.

The Pakistan market used to be dominated by Kaspersky, but Trend Micro has become a strong competitor. Their solutions are stronger compared to Kaspersky, so I am recommending Trend Micro to most of my clients.

The initial setup is quite simple.

It is expensive. The cost is per box, and it depends on how big your environment is. Prices range from 11 to 12 dollars for licenses and can fluctuate up and down, but for environments with 4,000 to 5,000 users, it can be between 6 to 8 dollars. I would recommend it for big companies.

I would definitely recommend it. Trend Micro is better than any of its competitors.

I would rate it a nine out of ten because there is always room for improvement.

My main use case for Trend Micro Email Security [EOL] at Sipchem is primarily to protect the emails received from external users. I have used Trend Micro Email Security [EOL] mostly for external emails received, as we do not have any use cases for internally sent emails; sometimes we use it for blocking attachments from emails internally sent.

In my opinion, the best feature Trend Micro Email Security [EOL] offers is its good detection rate. When I mention the detection rate, I am referring to the amount of spam and malware it detects.

I would add that the user reporting is great with Trend Micro Email Security [EOL], and we do not have any problems with user reporting; it is easier to receive the blocked emails from the users and to review and release them from the quarantine.

Trend Micro Email Security [EOL] has positively impacted my organization as the digital user experience is good. The user experience has improved, and we saw fewer incidents.

I have considered how Trend Micro Email Security [EOL] can be improved. The integration within Trend Micro environment is great, but if I want to integrate Trend Micro Email Security [EOL] with a third-party endpoint security solution, it is more challenging; if I am using Trend Micro production endpoint protection along with other Trend Micro-related solutions such as Trend Micro XDR, it works much better, but integrating with a third-party endpoint protection tool such as Microsoft Defender is different.

I have been using Trend Micro Email Security [EOL] for about four years.

Trend Micro Email Security [EOL] is stable, and I have experienced no downtime or any reliability issues.

Trend Micro Email Security [EOL] has good scalability and can handle growth easily if my organization expands.

The customer support for Trend Micro Email Security [EOL] was great; I did not experience any issues with the support.

We did not use a different solution before Trend Micro Email Security [EOL].

I have not seen a return on investment with Trend Micro Email Security [EOL] as it is not covered in my job role; I only do administration.

My experience with pricing, setup cost, and licensing was limited, as it was not done by me, but someone else is responsible for the purchase.

Before choosing Trend Micro Email Security [EOL], we evaluated Barracuda, Cloud Email Security, and Mimecast.

I would suggest Trend Micro Email Security [EOL] to others looking into using it, but if they want a better result, they need to buy the whole Trend Micro suite. I gave this review a rating of 9.

The solution's most valuable feature is ATP (Advanced Threat Protection), which utilizes the machine learning algorithm. We analyze the behavior and pattern analysis and come up with a case. When events and incidents come, the solution suppresses the amount of events and alerts that come from it.

The solution has a robust system that evaluates itself for false positive alarms. We get 1,00,000 events daily, and the tool suppresses about 5,000 to 6,000 of them with its intelligent machine learning system.

The solution's detect and block feature is very good and determines where to detect and where to block. For example, the tool will detect if someone is trying to send a huge file, breaching the policy. However, if someone tries to send you a confidential file repeatedly, it will block automatically based on the machine learning patterns.

The solution's interface, which we get from an admin perspective, sometimes gets confusing. I would like it more if the flow of the feature were good. If you continuously work on the tool, you will become well-versed in the features, but new users will take some time to become familiar with it.

I have been using Trend Micro Email Security for two years.

I rate the solution’s stability ten out of ten.

Trend Micro Email Security is suitable for all company sizes.

I rate the solution ten out of ten for scalability.

Sometimes, it's very hard to get support from Trend Micro.

Neutral

Sometimes, the solution's implementation takes a lot of time, and it is not fast. The solution's deployment takes more than a few hours.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

Trend Micro Email Security is a cost-saving solution because it has many features that reduce the integration of other tools.

The solution's pricing totally depends on the organization's bandwidth. The solution is cheap for some and expensive for others. I would say Trend Micro Email Security is neither cheap nor expensive. The solution's pricing is very optimum, given its quality, features, and stability.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

I assess whether their controls are in place and whether the tool works perfectly fine. I also assess the policies configured for phishing and spam prevention, the aspects we have incorporated in terms of advanced threat protection (ATP), the main feature of this Trend Micro Email Security, and the utilization of a preexisting machine learning algorithm.

Suppose someone continuously tries to send some data. In that case, I assess how the tool analyzes the user pattern behavior, whether it is blocking or not, and what configurations are configured in the tool's policy. These are the systems I have been working on. I am an integrator who does assessments for the tool security testing.

Trend Micro Email Security is deployed on the cloud. The solution has machine-learning capabilities, which help the tool in handling threats. I would recommend the solution to other users because it's a very useful tool that protects your organization from outside threats. While communicating outside the organization, the solution's ATP feature secures any confidential information you send.

Overall, I rate the solution ten out of ten.

My main use case for Trend Micro Email Security [EOL] is for email security within my organization.

Trend Micro Email Security [EOL] offers excellent features including email continuity, email DLP, and DNA writing style analysis.

I use email DLP for my daily email sending through Trend Micro Email Security [EOL] to prevent organization-sensitive data from being exposed outside the organization, and writing style analysis helps us prevent BEC attacks as well.

Trend Micro Email Security [EOL] has also helped me identify malicious URL links and QR codes by scanning.

Trend Micro Email Security [EOL] has positively impacted my organization by reducing email attacks and providing an understanding of how email attacks work.

I wish Trend Micro Email Security [EOL] could improve by ensuring that if an attachment sent from an email is suspicious, it should be opened in another remote environment built by Trend Micro.

Please improve the email DLP feature of Trend Micro Email Security [EOL].

I have been using Trend Micro Email Security [EOL] for two years.

Trend Micro Email Security [EOL] is stable.

Trend Micro Email Security [EOL] provides great scalability with features for everyone, including protection as an email gateway for cloud assets like G Suite, O365 tenant, and other services.

The customer support for Trend Micro Email Security [EOL] has been great.

I previously used Proofpoint, but I switched to Trend Micro Email Security [EOL] because of the cost.

I have seen a return on investment with Trend Micro Email Security [EOL], and the new Trend Micro Vision One credit-based licenses are providing a great feature to improve licenses.

My experience with pricing, setup cost, and licensing for Trend Micro Email Security [EOL] is that the licensing is very flexible, and it is easier to upgrade the licenses when needed.

I evaluated other options before choosing Trend Micro Email Security [EOL], including Barracuda.

Trend Micro Email Security [EOL] provides great features without needing an add-on, and the license is very flexible. I rate this product an 8 out of 10.

My main use case for Trend Micro Email Security [EOL] is profiling and threat intelligence.

I use Trend Micro Email Security [EOL] for profiling by configuring a few profiling-based policies and mainly relying on their own threat intelligence.

I primarily use Trend Micro Email Security [EOL] for the HR department, where I have configured a few DLP policies.

The best features Trend Micro Email Security [EOL] offers include email tracing, DKIM checking, DMARC checking, and email history.

The email tracing and DKIM checking features of Trend Micro Email Security [EOL] help me significantly, as DMARC and DKIM are very good features that allow me to find the actual originator of the email.

I can also analyze the headers with Trend Micro Email Security [EOL].

Trend Micro Email Security [EOL] has positively impacted my organization by helping to stop spam emails and identify malicious emails.

Since deploying Trend Micro Email Security [EOL], more than 70% of spam has been detected.

I believe Trend Micro Email Security [EOL] is a really good product that is very reasonably priced and really easy to configure. The accuracy of the detection is very high.

I think Trend Micro Email Security [EOL] could be improved by providing more DLP features, which I believe would be beneficial.

I also wish there were improvements regarding phishing simulation.

I have been using Trend Micro Email Security [EOL] for more than four years.

Trend Micro Email Security [EOL] is very stable.

Trend Micro Email Security [EOL] has comparatively good scalability.

Customer support for Trend Micro Email Security [EOL] is very good.

I previously used Sophos and switched to Trend Micro Email Security [EOL] mainly because Sophos lacked threat intelligence and the detection capability was very low.

I have seen a return on investment with Trend Micro Email Security [EOL] because it saves money by detecting more malicious emails.

My experience with pricing, setup cost, and licensing for Trend Micro Email Security [EOL] is that the licensing is a bit high but reasonable.

Before choosing Trend Micro Email Security [EOL], I evaluated other options including Sophos.

My advice to others looking into using Trend Micro Email Security [EOL] is that the product is very good, and their own threat intelligence is very accurate and provides better security. I would rate this product 9 out of 10.

The main usage of Trend Micro, in general, is for email. There were a lot of attacks. We work in Saudi Arabia, and I believe Saudi Arabia is targeted. So we have a lot of hacks. 

In spite of our firewall and security systems, I found that most of the attacks came through emails. So, after installing Trend Micro, I actually used Proofpoint, Trend Micro, and then Microsoft Defender. Over time, I found that Trend Micro alone is quite enough.

Now, I am satisfied with the protection that Trend Micro provides to email.

It's a complete solution for not only email, but for any kind of attack - for the network, for antivirus, everything.

Blocking spam is the most valuable aspect of this product for me. Some people can hack our system by sending emails from our domain to our domain. This is blocked completely by Trend Micro. 

Another one is that if I give you a public email, like ABC@gmail.com, ABC is not related to the display name. So people use this tactic here in this area; they pick up the names of the chairman, for instance, from the Internet or whatever, and then create a public email. So, the display name is very different from the public email address. I found that Trend Micro can block this. 

We suffered a lot from such attacks. We can look at it; it's a normal email. It's just that someone can create a fake email or a true public email but with a fake display name. None of the other antivirus programs could catch this, but we reported this many times to Trend Micro. 

Then, we came up with a solution where they compared the display name to the email address. If there's a big difference, they can contain the email until you take action. Trend Micro Security detects such emails.

Trend Micro Email Security can improve on scam detection. It could use AI in this area. For example, there is a normal email, and it asks for contact information or to make a relationship or something like that. So it needs a feature that can read the contents of the emails or the attached files. Maybe this could be done through AI tools that can analyze if this is a kind of scam or not.

I have been using it for two years now.

It is stable. I don't have any complaints so far. Otherwise, I would change it. I would go for another product.

I would rate the stability a nine out of ten.

I am satisfied with the scalability of Trend Micro Email Security.

I would rate the scalability a seven out of ten, with ten being the best. 

I am satisfied with the customer service and support. 

Neutral

We have emails from Microsoft 365, specifically CloudOne. For backup, we use a software called CodeTwo. We used the major security measures of Microsoft.

With Microsoft Defender, something was wrong with the configuration; maybe from our side or the vendor's side, it was not effective. That's why we went for Trend Micro.

The implementation of Trend Micro into our IT security workflow was quite simple.

We are not a bank or a financial services company. We are a manufacturing company or group. So, the security measures here are really different from those of a financial services company. 

Here, all we have is firewalls in each branch like this, and we have Trend Micro.

It is quite easy to setup. I would rate my experience with the initial setup an eight out of ten, with ten being easy and one being difficult. It took a couple of hours. 

It is set up in the cloud environment. 

There has been ROI. Security is very crucial to our business. And if you have communication with your customers or clients, especially if there is something related to invoicing or payment, it's quite critical that you make sure that whatever you see or send is correct and confidential. Because it happened before that we lost some data because of this kind of attack.

The pricing is reasonable. 

The features of such security software are all very similar, and very close to each other. But if you would like to select one, look at the support. It is quite important. So is the local agent. With Trend Micro, I found it easy to deal with these people.

With the vendor and their support, because, for some reason, Trend Micro is famous here in Saudi Arabia.

Overall, I would rate the solution an eight out of ten, with ten being the best and one being the worst.