Tines offers no-code and low-code automation for users to automate tasks without coding expertise, integrating seamlessly with APIs to enhance incident management and security operations.
| Product | Market Share (%) |
|---|---|
| Tines | 7.3% |
| Microsoft Sentinel | 16.3% |
| Palo Alto Networks Cortex XSOAR | 9.7% |
| Other | 66.7% |
Tines offers flexible pricing, with options for small to large enterprises. Pricing is based on the number of automated actions and users. Users mention that while the initial cost is competitive, additional charges may apply for premium support and custom integrations. Enterprises find value in the scalable model, allowing them to start small and expand as needed.
Known for a vendor-neutral approach, Tines provides detailed documentation and live chat support, allowing for effective integration with other tools, scheduling capabilities, and streamlined processes that save time and effort. Users find it intuitive for efficient task handling, making manual intervention unnecessary. Challenges include the need for more comprehensive documentation and instructional videos, as well as improvements in AI integration and reporting aesthetics. Pricing is also noted as higher compared to alternatives.
What are the most important features of Tines?Tines primarily serves organizations in the security sector, automating security operations such as alert detection and managed detection and response. It's utilized extensively in security operation centers for tasks like phishing email processing, ticket creation, IOC investigations, and ticket assignments within enterprise security frameworks, with multiple teams delivering Tines services to enhance task handling efficiency.
| Author info | Rating | Review Summary |
|---|---|---|
| Security Delivery Manager at Accenture | 4.5 | I work for Vikram, a service-based company delivering Tines services. Tines offers no-code automation, easing integration and improving security operations. It saves time, but its dashboards need more customization, and documentation could be improved for better user experience. |
| Security Analyst II / SOAR Engineer at a logistics company with 10,001+ employees | 5.0 | I use Tines for automating tasks like handling phishing emails and ticket management. Its low-code feature is valuable, as it works with any API. However, its AI feels clunky and limited, often making manual tasks easier. |
| Cyber Security Engineer at News Corp | 4.5 | We use Tines for enterprise security automation because it's no code and user-friendly. However, more video demonstrations would help. Previously, other platforms were complex, but Tines is easy and compatible, simplifying automation tasks significantly. |
| Security Operations Center (SOC) Manager at a computer software company with 201-500 employees | 4.0 | I manage a security operations center and found Tines useful for alert detection and reducing manual work. Although a bit costlier than Torq, which we currently use, Tines increased response time and allowed us to reduce staff by 30%. |
