SCOM vs ThousandEyes comparison

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Read 14 SCOM reviews
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Executive Summary

We performed a comparison between SCOM and ThousandEyes based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SCOM vs. ThousandEyes Report (Updated: November 2022).
653,522 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The stability has been great.""The monitoring features are the most valuable. We have seen a major benefit from that so far.""The most valuable feature of SCOM is real-time alerts.""It is very good at monitoring Microsoft Server.""I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.""SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence.""They have great integration with the active directory.""Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."

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"It's fairly easy to set up.""ThousandEyes gives companies better visibility.""The authentication overall - including to the VPN and LAN - is excellent.""The installation process is not hard at all.""The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."

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Cons
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components.""SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product.""There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.""We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve.""There could be more integration of SIM in the solution.""It'll help if they can provide real-time or closer to real-time monitoring.""The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.""The solution should be more user-friendly and offer a better user interface."

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"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.""The guest portal is hard to use.""ThousandEyes could improve the dashboards by adding more features.""I would like the product to offer more agility.""They only offer synthetic requests."

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Pricing and Cost Advice
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "Our Enterprise Agreement includes the price."
  • "SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
  • "I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
  • "There is a license needed to use this solution and it is paid annually."
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    Questions from the Community
    Top Answer:The most valuable feature of SCOM is real-time alerts.
    Top Answer:There is a license needed to use this solution and it is paid annually.
    Top Answer:In a future release, they should add email notification alerts.
    Top Answer:It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective.  You can check… more »
    Top Answer:The authentication overall - including to the VPN and LAN - is excellent.
    Top Answer:The guest portal is hard to use. Clients have faced many difficulties, especially around various mobile devices in order to get LAN authentication. They need to improve this area. Right now, the user… more »
    Ranking
    12th
    Views
    11,455
    Comparisons
    8,057
    Reviews
    14
    Average Words per Review
    442
    Rating
    8.0
    21st
    Views
    9,612
    Comparisons
    7,019
    Reviews
    3
    Average Words per Review
    677
    Rating
    9.0
    Comparisons
    Also Known As
    System Center Operations Manager, SCOM 2012
    Learn More
    Overview

    SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

    SCOM Features

    SCOM has many valuable key features. Some of the most useful ones include:

    • Application monitoring
    • Database monitoring
    • Threshold alerts
    • IT Asset Discovery
    • Predictive capabilities
    • Server usage monitoring and capacity forecasting
    • Application performance management console
    • Server availability and performance monitoring
    • Collaboration tools
    • Virtualization monitoring
    • Patch management
    • Out-of-the box templates to monitor applications
    • Application dependency mapping and thresholding

    SCOM Benefits

    There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

    • Management and monitoring of Windows as well as Unix/Linux platforms
    • Remotely connect to Windows machines and perform administrative tasks from the console itself
    • Custom dashboard creation to help monitor the datacenter with ease
    • Agent based monitoring
    • Integrates well with other Microsoft products
    • Easy to use and reliable

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

    A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

    PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

    Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

    A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

    A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

    ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

    With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

    The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

    Offer
    Learn more about SCOM
    Learn more about ThousandEyes
    Sample Customers
    Dialog Telekom
    Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
    Top Industries
    REVIEWERS
    Financial Services Firm24%
    Government10%
    Retailer10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Government14%
    Financial Services Firm11%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Comms Service Provider20%
    Computer Software Company20%
    Financial Services Firm10%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise24%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business43%
    Midsize Enterprise14%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    SCOM vs. ThousandEyes
    November 2022
    Find out what your peers are saying about SCOM vs. ThousandEyes and other solutions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    SCOM is ranked 12th in Network Monitoring Software with 14 reviews while ThousandEyes is ranked 21st in Network Monitoring Software with 5 reviews. SCOM is rated 8.0, while ThousandEyes is rated 9.0. The top reviewer of SCOM writes "Easy to scale, offers helpful maintenance schedules, and free online training is available". On the other hand, the top reviewer of ThousandEyes writes "Scalable with good authentification and great technical support". SCOM is most compared with Zabbix, Dynatrace, SolarWinds NPM, PRTG Network Monitor and Nagios XI, whereas ThousandEyes is most compared with Meraki Dashboard, Cisco Secure Network Analytics, Dynatrace, AppDynamics and SolarWinds NPM. See our SCOM vs. ThousandEyes report.

    See our list of best Network Monitoring Software vendors.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.