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Pega BPM Pros

Scaled Agile Consultant at Anthem Blue Cross Blue Shield
The solution's case management is its most valuable aspect.
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VB
Advanced App Engineering Sr Manager at a tech services company with 10,001+ employees
The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product.
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RM
Assistant Vice President at Barclays Bank
It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.
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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.
AC
Feature Lead at a financial services firm with 10,001+ employees
The initial setup is pretty straightforward.
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Principal Business Analyst at a tech services company with 201-500 employees
The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy.
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SS
Digital Engineering Manager at a comms service provider with 10,001+ employees
I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop.
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AV
Head of Robotics Process Automation at a comms service provider with 10,001+ employees
The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human.
Pricing is a little on the high side.
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JT
Senior Consultant at a aerospace/defense firm with 51-200 employees
The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform.
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Director at PricewaterhouseCoopers
The most valuable feature is the situational layer cake.
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NA
Director (Delivery) at a tech services company with 501-1,000 employees
The solution offers excellent workflows.
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Pega BPM Cons

Scaled Agile Consultant at Anthem Blue Cross Blue Shield
They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.
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VB
Advanced App Engineering Sr Manager at a tech services company with 10,001+ employees
The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn.
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RM
Assistant Vice President at Barclays Bank
Sometimes when we are patching some data from the database, we are getting added as a timeout.
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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.
AC
Feature Lead at a financial services firm with 10,001+ employees
The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed.
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Principal Business Analyst at a tech services company with 201-500 employees
It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there.
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SS
Digital Engineering Manager at a comms service provider with 10,001+ employees
It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.
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AV
Head of Robotics Process Automation at a comms service provider with 10,001+ employees
We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files.
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JT
Senior Consultant at a aerospace/defense firm with 51-200 employees
The way the IDE works with the chatbox and the taxonomy imports could be a little smoother.
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Director at PricewaterhouseCoopers
Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.
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NA
Director (Delivery) at a tech services company with 501-1,000 employees
There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.
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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.