Oracle WebCenter OverviewUNIXBusinessApplication

Oracle WebCenter is the #3 ranked solution in top Customer Experience Management tools, #3 ranked solution in top Corporate Portals, #4 ranked solution in top Web Content Management tools, and #9 ranked solution in top Enterprise Content Management tools. PeerSpot users give Oracle WebCenter an average rating of 7.0 out of 10. Oracle WebCenter is most commonly compared to SharePoint: Oracle WebCenter vs SharePoint. Oracle WebCenter is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is Oracle WebCenter?

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

Oracle WebCenter was previously known as WebCenter, FatWire.

Oracle WebCenter Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Oracle WebCenter Video

Archived Oracle WebCenter Reviews (more than two years old)

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PeerSpot user
Head of Development and Implementation at a pharma/biotech company with 201-500 employees
Real User
Good integration capabilities and good security but needs to allow for easier template customization
Pros and Cons
  • "Integration within the solution is very good."
  • "The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

What is our primary use case?

We primarily use this solution as we use multiple Oracle products, and it's easy to integrate it in with the others.

What is most valuable?

The solution offers a lot of features that are valuable. The security of it is very good.

Integration within the solution is very good.

What needs improvement?

The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product.

It would be helpful if Oracle could create some sort of facility to customize templates easily if users use JavaScript or other internal tools.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The stability of the solution is good. We haven't had any problems in two years. There hasn't been any crashes or anything of that nature.

What do I think about the scalability of the solution?

The solution is completely scalable and one of the best Oracle tools in my opinion. You can change the requirements easily. We have about 1,500 users on the solution currently.

How are customer service and support?

Unfortunately, due to sanctions in Iran, we can't access technical support.

Which solution did I use previously and why did I switch?

We did use SharePoint many years ago and have since switched over to Oracle. As we use many Oracle products, it was easy to integrate it into everything.

How was the initial setup?

In our company we use clustering, so the setup is very, very complex. We need to use the WebLogic sharing application server. I do have fairly good experience using the solution, so I'm able to manage it fine.

What's my experience with pricing, setup cost, and licensing?

We use the tool for free in our country; the licensing policy is not accessible in Iran.

What other advice do I have?

Due to the sanctions within our country, we only have access to on-premises deployment models.

The system is very customizable and we have plans to integrate it with our finance and inventory systems as well.

I'd rate the solution eight out of ten. I believe the solution is one of the best tools in the world.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Analyst, Oracle ECM Team Leader at a tech services company with 51-200 employees
Real User
A stable solution that's extremely scalable and has good technical support
Pros and Cons
  • "It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
  • "There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

What is most valuable?

The product is a standard document management solution, so there are no special features to point to. 

It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage.

What needs improvement?

There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market.

For how long have I used the solution?

I've been using the solution for 12 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is extremely scalable.

How are customer service and technical support?

Technical support has been pretty good. We're satisfied with it.

How was the initial setup?

The initial setup is complex. Since Oracle has re-written their solution in order to place it on their public server, the setup itself has grown more complex. This is necessary, however, the change has required more steps in order to set up the product as well more steps in order to make it perform, and there's more things to manually set up. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very high. You can get a similar solution for free. If you compare it and other products side by side, you would not buy Oracle.

What other advice do I have?

In terms of advice I would give to others considering implementing the solution, I'd say if they have the Oracle stack, they should use the solution. If they have other technology stacks, I would search for solutions that offer a better price.

The solution works great. Feature-wise, it's a very complete solution.

I'd rate the solution overall eight out of ten, but if I was just rating it for price, I would rate it at about four or five out of ten, simply because I find it so expensive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pre-Sales Manager / Engineer at a comms service provider with 11-50 employees
Real User
Supports diverse group of documents and integrates well with other products
Pros and Cons
  • "Oracle integrates well with other products to cover Big Data."
  • "This solution needs to support translation into the Arabic language."

What is our primary use case?

This solution is a document management system that is supported on a light business process management platform.

What is most valuable?

The content supports phots, sites, and everything.

There are no issues at all in terms of documents, which can be used for anything related to purchasing processes or implementing processes.

This is not just a document management system. It also includes a workflow process engine, business process management, and automation for business cases.

Oracle integrates well with other products to cover Big Data. This includes a component that can be used for artificial intelligence and business analytics. You can connect with a full suite for whatever is needed to manage a business.

What needs improvement?

This solution needs to support translation into the Arabic language. It is needed for the forms, as well as the tabs in the software itself.

What do I think about the stability of the solution?

This is a reliable solution that depends on the Oracle database, which is a very well known and very trusted database around the world. It is considered to be the best database when compared to Microsoft SQL, IBM Db2, or Sybase HANA. 

The underlying infrastructure is very durable.

What do I think about the scalability of the solution?

This platform is very scalable.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent. Other providers will never give a discount for more than twenty percent, so, in this case, Oracle gets much cheaper.

Which other solutions did I evaluate?

When you begin speaking with Oracle and you discuss purchasing this solution, they will offer discounts that make it cheaper than other products such as OpenText Documentum, or EverSuite ECM.

What other advice do I have?

Every day, Oracle is acquiring new products or developing them with their own research and development team. Definitely, there is much development going on.

My advice to anybody who is researching this solution is to first be sure about the product that they need. The second thing is to be sure about the roadmap that they want behind this product. Next, I suggest going with the best practices offered by Oracle because they are very well experienced in this field, and they offer it to help cut implementation time.

I think that people should definitely go with cloud-based solutions such as Oracle Fusion or the Oracle cloud machines. This gives a company all of its applications and required software on the cloud, but at the same time, it is on-premises.

Overall, this is a very good solution and other than the support for the Arabic translation, I cannot think of additional features that I would like at the moment. That said, nothing is perfect.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of Development and Implementation at a pharma/biotech company with 201-500 employees
Real User
Gives me easy access, connection and compatibility with all of the Oracle products
Pros and Cons
  • "A great solution for storing and searching large volumes of documents with easy access."
  • "Does not seem to be totally compatible with Windows 10 as of our current version."

What is our primary use case?

Our main reason for using this solution is to manage documents. In my company, we have a lot of documents. We can search for these documents easily depending on content and title. I found the solution able to handle our large volume of documents and make them accessible. The product gave me a lot of options for storage and search.

How has it helped my organization?

It is easier to share and search for company content.

What is most valuable?

The most important feature is that it is possible to relate all of the databases that we use. I use Oracle databases like SAP Logic, I use BI Publisher, I use Epic, and my company uses a lot of other Oracle applications. WebCenter content gives me easy access, connection and compatibility with all of the Oracle products. The availability and security are very important to me and our operations.

The best feature for me is that all people can see the data for WebCenter content that I make content available to public or groups and they can use the data to make graphs and analysis. They can access things in my Google Drive. There is no backlash in the long-term with performance — not on the server or on the desktop. I like the availability and access features a lot.

What needs improvement?

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10.

It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. 

But it is a lot of my problem with this solution currently.

For how long have I used the solution?

I have been using Oracle WebCenter for about one year.

What do I think about the stability of the solution?

I have not seen any blocks, glitches, or crashes. I have not heard anything about anyone having trouble with that type of thing. I think that the stability is pretty good.

What do I think about the scalability of the solution?

This product is very good for scaling. It is easy to expand this solution. It may seem like an exaggeration, but it is exciting. I think it is the best solution for all of the problems you might have with document storage. If you want to deploy it for your company, I would start in one department. After I see that it is successful, I would start expanding usage to the rest of the company.

How are customer service and technical support?

Oracle WebCenter is the best when it comes to delivering technical support. I think that, in general, Oracle is the best company for supporting its products and solutions.

Which solution did I use previously and why did I switch?

We started using the product on the cloud but a lot of the product's features were not accessible that way, so we switched to on-premises. We switched to gain full access to the product's features. That was important to us.

How was the initial setup?

The setup is really very complex. I bought the Oracle solution for learning and used it with an Oracle partner to solve the problem in implementation. Deployment took about three months. So it was complex to start up, but it provides excellent services.

What about the implementation team?

In the first installation, I used an Oracle partner to help deploy one server. That was a great help. For the other servers, we deployed them ourselves without assistance.

What other advice do I have?

I love the solution. On a scale from one to ten, I would rate this product absolutely as a ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Analyst at United Automotive Electronic Systems Co.,Ltd
Real User
Some web 2.0 characteristics are unstable and can't be easily used. The WebCenter Content is its most valuable feature.

What is our primary use case?

We use it to build our company intranet, including news, organizational structure, product introductions, process documents, etc.

How has it helped my organization?

WebCenter does not meet our requirements. 

What is most valuable?

The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet (based on WebCenter).

What needs improvement?

  • Its functions need more stability. 
  • The user interface needs to be improved.
  • I would like them to add more Web 2.0 features.  

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Some web 2.0 characteristics are unstable and can't be easily used, such as portals.

What's my experience with pricing, setup cost, and licensing?

The price needs to be lowered.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user515214 - PeerSpot reviewer
IT Principal Consultant at a tech company with 10,001+ employees
Real User
The business user has the capability to update content, look, and feel. I would like to see better performance.

What is most valuable?

The business user has the capability to update content, look, and feel.

How has it helped my organization?

Each department wanted their unique content targeting.

What needs improvement?

I would like to see better performance.

For how long have I used the solution?

We have used this solution for two years.

What was my experience with deployment of the solution?

There were no deployment issues.

What do I think about the stability of the solution?

There were performance issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Customer Service:

Customer service was fair.

Technical Support:

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

We evaluated Sun ONE Portal Server.

How was the initial setup?

The setup was very complicated.

What about the implementation team?

We implemented via the vendor, and I would give them a rating of 8/10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user531756 - PeerSpot reviewer
Senior Full Stack Developer Ruby on Rails at a marketing services firm with 51-200 employees
Real User
Using the interface, we can create content such as database tables. The satellite cache is not stable.

What is most valuable?

The most valuable features to me are the ability to create contents with the interface, such as creating database tables. The product's JSP APIs and REST APIs are also very useful.

What needs improvement?

Rules for contents personalization, workflows, publishing content, and the satellite cache all have room for improvement!

For how long have I used the solution?

I have been using Oracle WebCenter Sites for 10 years.

What do I think about the stability of the solution?

In a cluster environment, we had stability issues with the satellite cache.

What do I think about the scalability of the solution?

We did not have any scalability issues.

How are customer service and technical support?

The technical support we received was excellent.

Which solution did I use previously and why did I switch?

I used a free OWS solution.

How was the initial setup?

The installation in a WebLogic environment is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product. I would try to negotiate a better price.

Which other solutions did I evaluate?

Before choosing Oracle WebCenter Sites, we evaluated Vignette and some free products.

What other advice do I have?

When you start a project, you should consult early on with your developers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user528918 - PeerSpot reviewer
Oracle Fusion Middleware Consultant at a consultancy with 1,001-5,000 employees
Real User
It presents middleware and ECM functionalities to the end user in a single portal application.

What is most valuable?

  • Worklist
  • Process Spaces
  • Discussion Board
  • Document Viewer
  • Blogs
  • Wiki

These features are great components in WebCenter Collaboration for presenting various middleware and ECM functionalities to the end user in a single portal application. This also gives a seamless experience with single sign-on capabilities.

How has it helped my organization?

It has helped us internally to collaborate better.

What needs improvement?

UCX needs improvement and better APIs for integration with custom and third-party apps; better layouts for mobility.

For how long have I used the solution?

I have used it for over six years now. (I started with 11g.)

What do I think about the stability of the solution?

It can get slower under load.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Technical support is 8/10.

Which solution did I use previously and why did I switch?

I have previously used IBM WebSphere portal.

How was the initial setup?

Initial setup was simple for standard things, but for customisation and third-party integration, it can get cumbersome.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing depends upon the other FMW products you use along with this.

Which other solutions did I evaluate?

We are an Oracle gold partner, so we didn't evaluate other products.

What other advice do I have?

It has excellent features and possibilities for collaboration; you will need skilled resources, though.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an Oracle gold partner.
PeerSpot user
PeerSpot user
Senior Analyst at a tech services company with 10,001+ employees
Real User
You can dynamically create navigation, pages and portals. Some parts seemed unstable.

What is most valuable?

  • Java-based content management
  • Runtime customizations

The main feature and idea of dynamically creating navigation, pages and portals are overall good and very valuable. Also, adjusting portal design (skinning) is quite easy. Then there is the WebCenter Content Repository, where you register the file system folder and can manage files of the portal. That feature is quite good too.

Defining permissions and access rights is also quite straightforward, as you can use JavaServer Faces expressions.

How has it helped my organization?

We developed a portal using the framework. Not all of the features were used though.

What needs improvement?

Some parts of the product seemed to be unstable; various exceptions which lead to reaching out for Oracle support. Using WSRP (Web service remote portlets) seems to be messy in terms of application deployment.

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

I certainly encountered stability issues;

Not sure if they are exactly WebCenter related, but sometimes unknown exceptions were raised on runtime or deployment that could be resolved by restarting the server.

Regarding WSRP: Web Service for remote portlets feature generates metadata
files during deployment so that WSRP portlet can be used.

However, this leads to a situation where the application cannot be packaged and customized via deployment plan, rather it needs to be packaged during deployment.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Technical support is decent, but slow.

Which solution did I use previously and why did I switch?

No content management solutions were used before.

How was the initial setup?

Initial setup was more or less straightforward, as the official IDE - JDeveloper was used.

Which other solutions did I evaluate?

I was not the one to make decisions. One competitor to consider would be Liferay Portal, for instance.

What other advice do I have?

Become as familiar with the product and features as possible before using it. Custom solutions might be difficult to implement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436023 - PeerSpot reviewer
Development Manager at a healthcare company with 1,001-5,000 employees
Vendor
WebCenter is OK, but we're not very happy with the API because when the devices come from the customer, they're not currently able to scan and read properly.

Valuable Features

The most valuable feature for us has been the ability to use it for planning our API, work orders, and PO stored in just one instance. It's been difficult integrating it for our applications, but we've been able to go live with PO and it's working.

Improvements to My Organization

It's helped us in a couple of areas. First, it's increased our efficiency, and second, it's eliminated human errors. Previously, requests were sent out on paper, although a certain percentage of them had to be manually entered into the system. This resulted in lots of errors and it required a lot of labor. With WebCenter, we can scan and capture all the information correctly, which is then imported into the system automatically. This means that there's no human interaction between WebCenter and the system, so it eliminates labor and headcount, and increases efficiency.

Room for Improvement

We are OK with WebCenter, but we're not very happy with the API because when the devices come from the customer, they're not able to scan and read properly. We're working with Oracle on this issue right now.

Deployment Issues

We've gone live with WebCenter, but we haven't been able to use the API, so we're still in the process of implementing that. We're having a hard time and feel that Oracle could offer us more support to resolve the issue.

Stability Issues

We have a lot of pain with instabilities and are not getting enough support from Oracle.

Scalability Issues

We are in the learning stages, so we don't know much about WebCenter in terms of its ability to scale for our needs.

Customer Service and Technical Support

We are having a hard time getting proper support to help us complete our implementation.

Initial Setup

It seems complex for us, especially since we aren't getting enough support from Oracle for the setup.

Implementation Team

We're setting it up with our in-house team and we're trying to get Oracle to provide us with support in doing so.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user