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Oracle Integration Cloud Service Reviews

Vendor: Oracle
4.0 out of 5
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What is Oracle Integration Cloud Service?

Oracle Integration Cloud Service is a cloud-based integration tool that seamlessly integrates on-premise applications with Oracle Cloud (SaaS) or other cloud apps (for example, Workday, Salesforce, etc.) to other cloud apps. Oracle’s solution combines all the capabilities of application integration, process automation, visual application building, and integration analytics into a single unified cloud service. The solution offers real-time and batch-based integration, structured and unstructured processes, case management, stream analytics, and integration insight. All of these capabilities together allow users to service all their end-to-end integration needs in one cohesive platform.

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Oracle Integration Cloud Service is the #4 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Oracle Integration Cloud Service an average rating of 8.0 out of 10. Oracle Integration Cloud Service is most commonly compared to MuleSoft Anypoint Platform: Oracle Integration Cloud Service vs MuleSoft Anypoint Platform. Oracle Integration Cloud Service is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 26% of all views.
Buyer's Guide
Oracle Integration Cloud Service
May 2025
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Featured Oracle Integration Cloud Service reviews

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Oracle Integration Cloud Service mindshare

As of June 2025, the mindshare of Oracle Integration Cloud Service in the Integration Platform as a Service (iPaaS) category stands at 7.9%, down from 10.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Integration Platform as a Service (iPaaS)

PeerResearch reports based on Oracle Integration Cloud Service reviews

TypeTitleDate
CategoryIntegration Platform as a Service (iPaaS)Jun 19, 2025Download
ProductReviews, tips, and advice from real usersJun 19, 2025Download
ComparisonOracle Integration Cloud Service vs Microsoft Azure Logic AppsJun 19, 2025Download
ComparisonOracle Integration Cloud Service vs MuleSoft Anypoint PlatformJun 19, 2025Download
ComparisonOracle Integration Cloud Service vs SAP Cloud PlatformJun 19, 2025Download
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MuleSoft Anypoint Platform4.010.6%92%58 interviewsAdd to research
webMethods.io4.08.6%94%92 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Oracle Integration Cloud Service is valued for its user-friendly interface and visual, drag-and-drop mapping design, allowing easy integration without extensive coding skills. It boasts a variety of connectors to seamlessly integrate on-premise and cloud applications. Frequent updates enhance its capabilities. OIC's pre-built APIs facilitate fast and accurate system connections, while its scalability, efficient error handling, and intuitive monitoring dashboard support enterprise-level demands. The low-code approach accelerates digital transformation and simplifies maintenance.
  • "The reviewer rated this solution 10 out of 10."
  • "Oracle Integration Cloud Service is easy to use."
  • "There are many functionalities. Fundamentally, it provides all the ready-to-use services for consumption between SaaS and other applications."

Room for Improvement

Oracle Integration Cloud Service requires improvements in error analysis, documentation, B2B integration, message size handling, and dashboarding. More intuitive adapters and enhanced orchestration functionalities are needed. It lacks robust integration with non-Oracle platforms and requires improvements in PCS components. File size handling, support for JSON, and ease of configuration should be addressed. Users seek enhanced multi-cloud support, tutorials, and a flexible pricing model. AI and machine learning capabilities should be expanded.
  • "One area requiring improvement involves multi-tenancy scenarios, as no customers operate on a single cloud."
  • "The ease of configuration is something that could be improved. The mapping is a bit complex, so configuration is not very easy for a new user."
  • "Oracle needs to ensure that some of the most commonly used types of consumption or services are bundled—for every industry."

ROI

Oracle Integration Cloud Service offers significant ROI advantages by reducing development cycles from a year to a few months, cutting administrative needs through autonomous operations, and minimizing time spent on maintenance and patching. Many users report consistent license renewals and time and labor savings, highlighting the effectiveness in operational efficiencies and effort reduction. Almost half of management tasks become automated, showcasing time and labor efficiencies. Users consistently renew their licenses, indicating sustained value.

Pricing

Enterprise buyers evaluating Oracle Integration Cloud Service often find the pricing reasonable and flexible, with a predictable cost structure. Licensing costs can be high, requiring separate billing for components, but discounts are available, particularly for existing Oracle customers. The universal credit model and various pricing options based on usage make it competitive. Expenses primarily depend on the level of customization and number of integrations, but overall, it offers value, especially compared to other integration tools.
  • "Oracle uses a universal credit model for OCI. Clients commit to an annual budget and can choose which products to use and build during their contract period. Billing is based on consumption - you're only billed for the products you use."
  • "Pricing is not on the economic side since it is a tool for enterprise-sized companies."
  • "The price is cheaper than all other cloud integration providers."

Popular Use Cases

Oracle Integration Cloud Service is primarily used for integrating on-premises systems with cloud applications like SAP, Salesforce, and Oracle apps. It supports hybrid models, offers prebuilt integration adapters, and enables seamless data exchange between enterprise tools. Users leverage it for automating reconcilia-tions, connecting ERP systems, and facilitating secure, real-time, and bulk data transfers across various applications. It plays a significant role in orchestration and customization for diverse industry needs.

Service and Support

Oracle Integration Cloud Service receives varied feedback on customer service and support. Some praise the team for being responsive, proactive, and knowledgeable. Priority tickets often get fast responses. Others mention technical support is above average but suggest areas for improvement, such as SR process efficiency and employee expertise. Documentation is evolving, and community resources are growing. Service quality varies, with certain interactions seen as delayed or inefficient, especially in non-critical scenarios.

Deployment

The initial setup of Oracle Integration Cloud Service is generally straightforward and easy, often requiring minimal personnel and time. While deployment time can vary based on company size and integration complexity, the process frequently benefits from clear documentation and a simple interface. Some users encountered challenges, especially with complex deployments or specific integration tasks, but overall satisfaction with the ease of setup is high, making it accessible to varied organizational needs.

Scalability

Oracle Integration Cloud Service is scalable and suitable for enterprise-level applications, but there are constraints, especially with large data volumes and specific configurations. Many users emphasize its ability to scale dynamically with increased demand, although service limitations can affect performance. Users need to consider associated costs. Despite some challenges, users successfully scale it to meet various organizational needs, particularly in larger implementations where integration with other Oracle services is also utilized effectively.

Stability

Oracle Integration Cloud Service is generally stable, with users reporting no major issues. Some mentioned occasional slowness or runtime instability due to data center issues. Performance and stability are largely satisfactory, although initial years showed less consistency. Multi-region deployment options are suggested for improved resilience. Users appreciate recent region expansions, anticipating better scalability and availability. Stability ratings vary, typically between 7 to 10 out of 10, reflecting mostly positive experiences with few exceptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle Integration Cloud Service Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
6%
Government
6%
Healthcare Company
6%
Comms Service Provider
5%
Retailer
4%
University
4%
Energy/Utilities Company
3%
Insurance Company
2%
Real Estate/Law Firm
2%
Construction Company
2%
Non Profit
2%
Media Company
2%
Transportation Company
1%
Consumer Goods Company
1%
Wholesaler/Distributor
1%
Legal Firm
1%
Logistics Company
1%
Engineering Company
1%
Outsourcing Company
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Performing Arts
1%

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Oracle Integration Cloud Service Features

Oracle Integration Cloud Service has many valuable key features. Some of the most useful ones include:

  • Visual application builder service
  • Integration insight
  • Process automation
  • Visual application design
  • SaaS and on-premises integration
  • Stream analytics
  • Easy setup

Oracle Integration Cloud Service Benefits

There are many benefits to implementing Oracle Integration Cloud Service. Some of the biggest advantages the solution offers include:

  • Powerful dashboards: The solution provides users with all the information they need via powerful dashboards that require no coding, configuration, or modification.
  • Agility: Oracle Integration Cloud Service brings agility to organizations with an easy, visual, low-code platform that simplifies day-to-day tasks by getting employees, customers, and partners the services they need to work anywhere, anytime, on any device.
  • Visual development environment: With the solution’s visual development environment, users can rapidly create and host engaging business applications.
  • Top-tier security: With Oracle Integration Cloud Service, users are protected with various forms of top-tier security, including physical protection, OS security, and virtualization layer security, as well as tenant isolation for devoting more resources towards a specific user or customer.
  • More than 50 native app adapters: Because the solution has more than 50 native app adapters, users can quickly connect to thousands of SaaS or on-premises applications seamlessly.

Reviews from Real Users

Oracle Integration Cloud Service is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has good adapters, is user friendly, and produces a solid ROI.

Rishabh S., Business and Technology Delivery Associate Manager at Accenture, says, “It has good performance, easy integration, is user-friendly, and also has helpful technical support. The dashboard provided by Oracle Integration Cloud for monitoring and error handling is very intuitive. You do not need a third-party dashboard or logging framework when you initiate the integration. There are a lot of adapters, which is what I like the most.”

“The most valuable features of this solution are the SFTP adapters, file adapters, and risk adapters, that we use in everyday projects,” says PeerSpot user Arun N., Technical Manager at a financial services firm.

Kanhaiya C., Solution Architect at Tata Consultancy, explains, "Oracle Integration Cloud Service is a really good product and the ROI is very good with it. It lowers development time. A development cycle that may have taken a year without Oracle Integration Cloud Service can drop down to three or four months with it."

Oracle Integration Cloud Service was previously known as Oracle ICS.

Oracle Integration Cloud Service customers

Calix, Avaya, Land Lakes, Leader, PWC, Vale

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Product Categories

Product Categories
Integration Platform as a Service (iPaaS)

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Oracle Integration Cloud Service reviews

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Virendra Phophaliya - PeerSpot user
Senior Director at LTI - Larsen & Toubro Infotech
Verified user of Oracle Integration Cloud Service
May 31, 2025
Integration experience improves operational efficiency and automation

Pros

"The reviewer rated this solution 10 out of 10."

Cons

"One area requiring improvement involves multi-tenancy scenarios, as no customers operate on a single cloud."

What is our primary use case?

Oracle Fusion is an ERP, mainly focused on supply chain and finance, particularly with Fusion Cloud ERP.

Most of my large customers have multiple products in their system. When we implement Oracle Fusion ERP for middleware, we frequently use Oracle Integration Cloud Service. Many customers have different platforms to integrate with, such as Dell Boomi or other middleware. It's part of the ecosystem, and regarding Microsoft products, due to single sign-on requirements, we have to connect the workflows we build in Oracle Fusion with their Microsoft Exchange server for users to receive emails. These things are part and parcel of implementation.

I am intensively working with Oracle Integration Cloud Service and OCI both. We have customers where we perform lift and shift using Oracle Cloud infrastructures.

Oracle Integration Cloud Service is one aspect, but within the Fusion ERP applications, Oracle pre-delivers AI and JMI capabilities. Currently, the count is close to 100, with 70 more use cases Oracle plans to introduce. These are available, and we configure them for customers as applicable. It's in-built product capabilities.

The solution mainly focuses on automation of reconciliation processes and day-to-day tasks where manual efforts can be reduced through automation.

What is most valuable?

It is very easy to integrate, and the pre-built APIs available to connect multiple systems help establish connections faster and more accurately. Customers need not worry about data volume flow, and Oracle charges based on usage. Multiple packages are available, such as 10 million messages per annum, allowing customers to choose packages for optimum cost.

Oracle Integration Cloud Service makes it simple to connect any third-party products, and Oracle is key for adding pre-built APIs. For all major products, the APIs are available from Oracle itself.

The implementation is simple because sufficient documentation is available, and my team has developed expertise. We know precisely what needs to be done. Based on scenarios, customers can have everything within their channel.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (681 words)
KN
Senior Software Engineer at A.P. Moller - Maersk
Verified user of Oracle Integration Cloud Service
Mar 28, 2025
Migrating to cloud for cost efficiency with extensive integration options

Pros

"Oracle Integration Cloud Service is easy to use."

Cons

"The ease of configuration is something that could be improved. The mapping is a bit complex, so configuration is not very easy for a new user."

What is our primary use case?

We are migrating some interfaces from Axway to Oracle Integration Cloud Service. There are some pass-through interfaces wherein we receive data for application-to-application (A2A) file transfers within our organization. We initially used Axway, but because it is costly, we decided to migrate to a cloud-based solution, preferring Oracle Integration Cloud Service.

What is most valuable?

Oracle Integration Cloud Service is easy to use. Being an iPaaS, it offers all the features without needing to provision any hardware. It has built-in features available to establish connections with various SaaS providers like Salesforce. Additionally, it provides a wide variety of built-in adapters for many cloud providers, such as Azure Blob and AWS S3, which you can use for integration purposes.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (397 words)
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Kanhaiya Chandra - PeerSpot user
Solution Architect at a consultancy with 10,001+ employees
Verified user of Oracle Integration Cloud Service
Jul 22, 2024
Used for on-premises to cloud integration, but stability could be improved

Pros

"We mainly use the solution's ICS component."

Cons

"I have faced situations where the solution has gone down for five to seven minutes, which is an issue if it happens in the live production environment."

What is our primary use case?

We use the solution mainly for on-premises to cloud integration.

What is most valuable?

We mainly use the solution's ICS component. We use VBCS for building UI and PCS for Workflows. The combination of ICS/VBCS/PCS are used for PaaS extension.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (468 words)
SN
Technology Architect at a consultancy with 10,001+ employees
Verified user of Oracle Integration Cloud Service
Jul 18, 2024
Offers good integration capabilities and can be easily installed

Pros

"The product's initial setup phase is the best since we don't have to do anything. There is nothing like where you need to do some kind of scaling or capacity planning."

Cons

"In terms of the area of improvement in the product, I would say that the way we design the services is very limited."

What is our primary use case?

The tool is generally useful for system integrations between different applications, like Oracle and non-Oracle tools, including Oracle SFDC. It is also useful for ERP solutions like SAP, Workday, NetSuite, EBS, and Oracle Cloud ERP Platform.

What is most valuable?

The solution's most valuable feature is its integration capabilities, and we don't use Oracle PCS too much. To some extent, we use Oracle VBCS for extensions. I think we use the integrated SFTP server sometimes. From OIC, we mostly use the above-mentioned components.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator/Partner
Read full review (1004 words)
Divya Prakash - PeerSpot user
Technical Architect at Hexaware Technologies Limited
Verified user of Oracle Integration Cloud Service
Jun 22, 2023
Product version discussed: Generation 2
An integration tool that is highly compatible and easy to maintain

Pros

"The Oracle integration tool is the most comfortable tool for using those Oracle products."

Cons

"Dealing with the large file size has occasionally been a challenge."

What is our primary use case?

My clients use the solution to integrate multiple systems, like ERP, SCM, EPM, and some ADP. Different integrations are there, like talent management, compensations and, AppSense OTL, time clock device integration.

What is most valuable?

Most of the customers are using Oracle products where Fusion ERP is involved. I have seen that the Oracle integration tool is the most comfortable tool for using those Oracle products. It supports multiple systems apart from hybrid clouds. For some of our clients, most integration tasks become very easy when they have to interact with the Oracle Fusion SaaS systems using OIC.

For the most part, integrations and DBCS are more useful. To give a ratio, it is 70% ICS, 20% VBCS, a web-based mobile app, and 10% PCS.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Read full review (813 words)
Venkatraman Bhat - PeerSpot user
Deliver Head - Database and Infrastructure Cloud Services at Tech Mahindra Limited
Verified user of Oracle Integration Cloud Service
Sep 4, 2024
Provides ready-to-use services for integrating between SaaS and other applications and fast implementation

Pros

"There are many functionalities. Fundamentally, it provides all the ready-to-use services for consumption between SaaS and other applications. "

Cons

"Oracle needs to ensure that some of the most commonly used types of consumption or services are bundled—for every industry."

What is our primary use case?

Use cases are integrating between SaaS and other applications, Oracle SaaS and other applications, predominantly for payment gateways and various other vendor-related applications, and connectivity between Oracle SaaS applications and the Oracle Cloud.

How has it helped my organization?


*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (830 words)
Abhijit-Chakraborty - PeerSpot user
Senior Manager at Huron Consulting Group Inc.
Verified user of Oracle Integration Cloud Service
Aug 8, 2024
Has different connectivity options like built-in adapters for almost every important product in the marketplace

Pros

"In our customers' organizations, Oracle Integration Cloud Service mainly integrates their other applications with the Oracle Fusion stack. It's very handy in scenarios where they want to seamlessly maintain data flow between applications, with business tools and logic validations in place. "

Cons

"The solution should improve its support. "

What is most valuable?

In our customers' organizations, Oracle Integration Cloud Service mainly integrates their other applications with the Oracle Fusion stack. It's very handy in scenarios where they want to seamlessly maintain data flow between applications, with business tools and logic validations in place.

One of the most valuable features in our integration projects is the wide range of connectivity options. OIC has built-in adapters for almost every important product in the marketplace, allowing easy connections to various applications with minimal technical interference. It also connects well with databases, file services, and object storage. The error handling capabilities are good, with rich logging features and logging analytics, allowing proactive error monitoring and notifications.

In terms of measurable benefits, we've helped clients integrate about 50 applications from different geographies using OIC Service as an enterprise integration platform.

It isn't specifically for AI-driven projects; it does provide Integration Insights, which gives some predictive measures about the integrations that have run.

What needs improvement?

The solution should improve its support. 

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (437 words)
MH
Solution architect at a comms service provider with 501-1,000 employees
Verified user of Oracle Integration Cloud Service
Jul 18, 2024
Can be expensive for some but is easy to install

Pros

"The product's initial setup phase is simple."

Cons

"With JSON, if the tool provides support similar to XML, then it would be helpful."

What is our primary use case?

I use the solution in my company to integrate with different applications.

What is most valuable?

The most valuable feature of the solution is that the tool has out-of-the-box adapters. It has a list of adapters, like pre-built adapters, that can be used. The adapters are used for most of the renowned applications, and Oracle has built-in adapters, which can help to quickly connect with the services just like how Salesforce has adapters for some services that helps with quickly integration.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (523 words)