OpenText Diagnostics pros and cons

Name: OpenText Diagnostics
Brand: OpenText
Rating: 3.9 (4 reviews)

Vendor: OpenText

3.9 out of 5

4 reviews
75% willing to recommend

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Pros & Cons summary

Offers comprehensive performance monitoring and analysis, detailed reporting features, and advanced root cause analysis. Quick issue resolution improves system efficiency and reliability. However, frequent system crashes, software integration issues, inconsistent metrics, slow customer support, and limited customization options have been reported.

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Prominent pros & cons

PROS

Improves application performance significantly

Provides detailed, actionable insights

Enhances system reliability and stability

Scales easily with business needs

Reduces downtime effectively

CONS

Slow response times causing delays.

Frequent software crashes and instability.

High cost compared to competitors.

Difficult to configure without expert help.

Limited integration with other tools.

OpenText Diagnostics Pros review quotes

it_user1213956

Consultant at basistek

Dec 3, 2019

The diagnostics and configuration are the solution's most valuable aspects.

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Satyam Jaireth

DXC Technology at a tech services company with 51-200 employees

Nov 9, 2021

For banking and telecom solutions, it's been quite useful.

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Kalyan Maddula

Presales Manager at a tech services company with 51-200 employees

Dec 22, 2021

The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out.

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OpenText Diagnostics Cons review quotes

it_user1213956

Consultant at basistek

Dec 3, 2019

The interface is very old, and not very user-friendly. Most of our clients don't like the UI.

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Satyam Jaireth

DXC Technology at a tech services company with 51-200 employees

Nov 9, 2021

The interface could be more user friendly.

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Kalyan Maddula

Presales Manager at a tech services company with 51-200 employees

Dec 22, 2021

The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details.

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